JUGGY USA Reviews 2,696

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the products, often highlighting their excellent quality, durability, and appealing designs. Many appreciate that the items are exactly as advertised and find them to be well-made and effective at keeping drinks cold or warm for extended periods. However, some people were dissatisfied with the response time from customer service, noting a lack of communication regarding order updates and shipping. There were also mixed experiences with order and delivery, with some customers reporting significant delays, unfulfilled orders, or issues with tracking information.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, durability, and appealing... See more

Order

People report ambiguous experiences with order. Many customers express frustration with significant delays,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the durability, leak-proof design,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise the ease of purchasing and... See more

Response time

Users describe negative interactions with response times, frequently reporting incredibly long waits and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was easy. Once it shipped I got it quickly. I pre-ordered a tumbler and understood it would be a bit of time but between ordering and shipping I would have appreciated a little communication.... See more

Rated 4 out of 5 stars

I got my tumbler and like it a lot. I will say the only complaint I have is lack of communication. I pre-ordered my tumbler and was given a delivery date time. This changed quite a few times and th... See more

Rated 4 out of 5 stars

The Juggy I ordered was a pre-order item that I had to wait 2+ months for. This past week i FINALLY received shipping details although my 1st email, I was slightly confused, said "delivered". So I'... See more

Rated 4 out of 5 stars

I only have one complaint. And it's not that big of one, I really wanted one of the "Resistance" tumblers and they discontinued it. I had really wanted one of those! Otherwise, I had a great experienc... See more


Company details

Written by the company

Show off your personality with our one of a kind themed water bottles. There's a JUGGY for everyone, it's time to find yours and get JUGGY with it! Our focus is quality, creativeness and functionality in the hydration space. JUGGY was created by Mackenzie who like most people, struggled to maintain a healthy lifestyle. She knew one of the most important things she could do was to make sure she was consuming enough water everyday. It was a simple enough goal and it didn't seem overwhelming. So she set out to find the perfect water bottle. Mackenzie wanted a bottle that fashionable, functional and durable and so JUGGY was born!


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Cute!

The item took a long while to arrive but it was a preorder so that is understandable. It is SUPER cute and seems to be great quality.

November 5, 2025
Rated 1 out of 5 stars

I got a 40 oz juggy last week

I got a 40 oz juggy last week. Not impressed. Doesn't keep things cold for long, maybe 2 - 4 hours. I've bought generic 40 oz tumblers from Amazon that are FAR better for a cheaper price. Won't buy anything else from juggy, not worth the money.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the Wait!

Ordered Thirstless in June 2025 on Pre-Order. Contacted Customer Service 2 times due to the fact that in late August there had been no updates. CS was quick to respond with a ETA of October. Late October, I again reached out and again, response time was quick, saying it was shipping out early November. They offered a shipping refund, which was a very nice thing to do. Received Thirstless early November (4th or 5th) and it is perfect.
Great company to order from, very happy with response time and very happy with my cup!!

June 29, 2025
Rated 4 out of 5 stars

it is a gift for someone else and they love it.

As for the item, it was a gift for a friend and their feedback back to me is: I LOVE IT...IT DOES NOT LEAK!

From my end, I was annoyed that as an early orderer, I paid the most. Later orders (still pre-orders) got a reduced price. Most places do it the other way around.

November 1, 2025
Rated 5 out of 5 stars

Cute!

The charms that came with the tumbler were so cute! The tumbler itself was just as described. The only downside was the delay in shipping (it was a preorder--and I realize supply-line issues cannot be anticipated). Thankfully, it arrived in time for the birthday girl!

August 28, 2025
Rated 5 out of 5 stars

Ordered 2

Ordered 2; one for my daughter and one for myself. The Cats shipped to my daughter within days. Mine was a limited time order, Breast Cancer Awareness, and stated that it wouldn’t ship until later. Received it and love it! My daughter was thrilled with hers, as well.

October 27, 2025
Rated 5 out of 5 stars

Absolutely Love My New Juggy!! ❤️

I absolutely love my new therapist juggy! It's super cute, affordable, & very much needed esp. on busy days at the office! They also make great gifts for family, friends, co-workers, etc. I will definitely be ordering more soon! Thanks Juggy USA! 😊

November 4, 2025
Rated 1 out of 5 stars

No customer service

I contacted them a couple of times due to a tumbler lid was stripped and does not close. No response months later.

November 1, 2025
Rated 5 out of 5 stars

My first Juggy was a gift from my…

My first Juggy was a gift from my daughter. I wanted one for a long time but couldnt justify spending the money. I loved it, i bought three more to keep in case we need them. It gets hot where i live and having a large water bottle to use is beneficial. We take them to concerts and festivals that have water refill stations, it saves so much money in the long run and keeps us hydrated.

July 28, 2025
Rated 1 out of 5 stars

Damaged

I preordered and understood it would be a wait, it sat in “shipped” for over a week with no update. It randomly shows up, and it’s damaged. The bottom handle isn’t even connected to the cup, so very frustrating. A terrible experience, and I will not be returning which sucks since I have four of their cups + a bag.

November 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look