JUGGY USA Reviews 2,696

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the products, often highlighting their excellent quality, durability, and appealing designs. Many appreciate that the items are exactly as advertised and find them to be well-made and effective at keeping drinks cold or warm for extended periods. However, some people were dissatisfied with the response time from customer service, noting a lack of communication regarding order updates and shipping. There were also mixed experiences with order and delivery, with some customers reporting significant delays, unfulfilled orders, or issues with tracking information.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, durability, and appealing... See more

Order

People report ambiguous experiences with order. Many customers express frustration with significant delays,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the durability, leak-proof design,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise the ease of purchasing and... See more

Response time

Users describe negative interactions with response times, frequently reporting incredibly long waits and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was easy. Once it shipped I got it quickly. I pre-ordered a tumbler and understood it would be a bit of time but between ordering and shipping I would have appreciated a little communication.... See more

Rated 4 out of 5 stars

I got my tumbler and like it a lot. I will say the only complaint I have is lack of communication. I pre-ordered my tumbler and was given a delivery date time. This changed quite a few times and th... See more

Rated 4 out of 5 stars

The Juggy I ordered was a pre-order item that I had to wait 2+ months for. This past week i FINALLY received shipping details although my 1st email, I was slightly confused, said "delivered". So I'... See more

Rated 4 out of 5 stars

I only have one complaint. And it's not that big of one, I really wanted one of the "Resistance" tumblers and they discontinued it. I had really wanted one of those! Otherwise, I had a great experienc... See more


Company details

Written by the company

Show off your personality with our one of a kind themed water bottles. There's a JUGGY for everyone, it's time to find yours and get JUGGY with it! Our focus is quality, creativeness and functionality in the hydration space. JUGGY was created by Mackenzie who like most people, struggled to maintain a healthy lifestyle. She knew one of the most important things she could do was to make sure she was consuming enough water everyday. It was a simple enough goal and it didn't seem overwhelming. So she set out to find the perfect water bottle. Mackenzie wanted a bottle that fashionable, functional and durable and so JUGGY was born!


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
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1-star

Replied to 3% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I think my husband is jealous! 😎😊

I think my husband is jealous! I ordered the Reputation Cup and bag and when the package arrived here, I was pleasantly impressed by the cup and the cute bag with the charms! He helped me add the charms to the bag! This arrived at the perfect time right before my Birthday 🎂 🎁🎉💌… My Easter egg is when the album dropped is my birthday! 🫶🏽 😎🖤🤍🩶

November 1, 2025
Rated 3 out of 5 stars

Shipping time frames

When I ordered the cup the website said it would ship around the first part of October. When I messaged around the 8th of October, I was told it wouldn’t ship till the end of October. Then I was notified that it was shipping on Nov 1st, but sat for 3 days before actually shipping. As a company you need to be honest and upfront with your customers. Be honest about shipping times.

November 1, 2025
Rated 5 out of 5 stars

Juggy Mandela preorder help is excellent!

I preordered the Juggy Mandela. Following up on my order, I used the link to get an update on my order. They were informative and even found a discrepancy in my address. They corrected it on the spot! Thank you!! Juggy is amazing! Great Customer care!

November 4, 2025
Rated 5 out of 5 stars

First time buyer (Haunting adeline)

First time buyer with this company...these Tumblrs are worth the money and time getting to you. They are very well made and detailed. I pre-ordered the Haunting Adeline and I'm in love!! Definitely will be being more Tumblrs!!!

November 1, 2025
Rated 2 out of 5 stars

Product isn't user friendly.

Delivery was fine. It's the design of the product that I dislike. Hard to drink out of. I thought the lid would fit a standard straw, it does not. I tried to use it for hot coffee and the drink part is poorly designed and I dribbled hot coffee down my sweater. I can't drink hot coffee from the built in straw. I can't fit a straw in the sipper area. The outside graphics are great but I don't like the actual usage design. I am going to need to try to find a thin straw. I don't care to spend $40 on a thermos when I wanted a cold drink tumbler.

November 6, 2025
Rated 5 out of 5 stars

Amazing!

Amazing!
It is a bit bigger than what I was expecting but I love the two options to drink and its awesome that it fits in cup holders.

October 31, 2025
Rated 4 out of 5 stars

Ordering was easy

Ordering was easy. Once it shipped I got it quickly. I pre-ordered a tumbler and understood it would be a bit of time but between ordering and shipping I would have appreciated a little communication. An email letting me know when it would be shipped or any kind of update would’ve been appreciated.

November 3, 2025
Rated 5 out of 5 stars

Purple Passion Preference

I just received my Juggy Therapist mug. I love the size, the inspirational messages, and the emotion sensation wheel. My only critique is that I do not like the color. I am not a fan of pink. I would have preferred a purple option or other colors, but that is only a personal choice. Otherwise, it is an excellent product.

November 4, 2025
Rated 1 out of 5 stars

SCAM

Don't waste your money. I should've read the reviews first.
I ordered a Kpop Demon Hunter tumblr back in August. They told me the cup would ship at the end of October which is insane. Now they're telling me it will ship at the end of November, out of their control. I'm going to assume that I lost money, and won't be getting the cup.

November 5, 2025
Unprompted review
Rated 2 out of 5 stars

It’s a shame innit?

The design alone is perfection. It’s the whole reason I got the bottle. I didn’t really care for the pink but I had to have it!! However, this bottle does not keep things cold for very long. My ice is always melted and my water is always a hair above lukewarm. It’s very unfortunate. I had such high hopes after reading so many amazing reviews. So I am just left feeling disappointed. I waited a very long time for this bottle. So it’s really unfortunate that the only place I’ll be able to use this cup is at home so I’m close to cold water so I can refill it whenever. But I got this to show all of my friends, and to show it off lol.

November 1, 2025

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