JUGGY USA Reviews 2,696

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the products, often highlighting their excellent quality, durability, and appealing designs. Many appreciate that the items are exactly as advertised and find them to be well-made and effective at keeping drinks cold or warm for extended periods. However, some people were dissatisfied with the response time from customer service, noting a lack of communication regarding order updates and shipping. There were also mixed experiences with order and delivery, with some customers reporting significant delays, unfulfilled orders, or issues with tracking information.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, durability, and appealing... See more

Order

People report ambiguous experiences with order. Many customers express frustration with significant delays,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the durability, leak-proof design,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise the ease of purchasing and... See more

Response time

Users describe negative interactions with response times, frequently reporting incredibly long waits and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was easy. Once it shipped I got it quickly. I pre-ordered a tumbler and understood it would be a bit of time but between ordering and shipping I would have appreciated a little communication.... See more

Rated 4 out of 5 stars

I got my tumbler and like it a lot. I will say the only complaint I have is lack of communication. I pre-ordered my tumbler and was given a delivery date time. This changed quite a few times and th... See more

Rated 4 out of 5 stars

The Juggy I ordered was a pre-order item that I had to wait 2+ months for. This past week i FINALLY received shipping details although my 1st email, I was slightly confused, said "delivered". So I'... See more

Rated 4 out of 5 stars

I only have one complaint. And it's not that big of one, I really wanted one of the "Resistance" tumblers and they discontinued it. I had really wanted one of those! Otherwise, I had a great experienc... See more


Company details

Written by the company

Show off your personality with our one of a kind themed water bottles. There's a JUGGY for everyone, it's time to find yours and get JUGGY with it! Our focus is quality, creativeness and functionality in the hydration space. JUGGY was created by Mackenzie who like most people, struggled to maintain a healthy lifestyle. She knew one of the most important things she could do was to make sure she was consuming enough water everyday. It was a simple enough goal and it didn't seem overwhelming. So she set out to find the perfect water bottle. Mackenzie wanted a bottle that fashionable, functional and durable and so JUGGY was born!


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Need better preorder communication

I have loved my Morgan Walleb cup. But I ordered a new cup in August and it was a preorder cup. I wish there were maybe sine updates about when they will ship or something. Or maybe updates on the site that you can look into. I emailed twice about my purchase to finally be tild it would ship out in late October. Just some type of information when you purchase or before purchase on when the product will be available, and when it will ship.

November 1, 2025
Rated 5 out of 5 stars

Therapist Cup

I loved the way my cup turned out, I got the therpist one since im a therapist and it is very detailed. I also really liked that they were responsive when I had a question about when my cup would be arriving. I like that it is located here in Utah because I received it pretty quickly right after they told me when I would be getting it.

November 3, 2025
Rated 5 out of 5 stars

This is the third order I’ve made from

This is the third order I’ve made from
Juggy. Every order I has purchased has been exactly as seen in on line. The order arrives promptly and easy to track info. The price is very reasonable and the products last.

November 3, 2025
Rated 5 out of 5 stars

Juggy Tumbler

I pre-ordered the Girls Will be Girls Juggy tumbler and it arrived on the date promised and in perfect condition. The artwork on the tumbler was lovely.

November 3, 2025
Rated 1 out of 5 stars

Not impressed

I've ordered several times from Juggy and I really love their cups, but my first order was a mess. I ordered a tumbler for a friend and didn't realize it was a pre-order. This was back in July 2025. Needless to say I have NOT received the tumbler but yet they have received my payment for the tumbler. I reached out and was told it would be in mid-October. It is Nov 4th and still no tumbler. Do not pre-order anything from them only items in stock. I have not receive a we apologize, here is some of your money back for the inconvenience nothing. Very disappointing.

November 1, 2025
Rated 4 out of 5 stars

I only have one complaint

I only have one complaint. And it's not that big of one, I really wanted one of the "Resistance" tumblers and they discontinued it. I had really wanted one of those! Otherwise, I had a great experience with the company. I was given service above and beyond what I felt I deserved. The tumbler is wonderful. I can't wait for my next one to arrive. Everything is as advertised on the site, and its of excellent quality. I would use this company again for more tumblers.

November 3, 2025
Rated 1 out of 5 stars

I'm very dissapointed with my…

I'm very dissapointed with my experience with your company...
I was not told at time of purchase that I'd be waiting months for my bottle so I ordered another one thinking it would ship right away.... but the same thing happened....
I will be returning both once I receive them...

November 1, 2025
Rated 4 out of 5 stars

Pre-order, 2mo wait time.

The Juggy I ordered was a pre-order item that I had to wait 2+ months for. This past week i FINALLY received shipping details although my 1st email, I was slightly confused, said "delivered". So I'm searching high and low around my mailbox, etc looking! Next email gave me a tracking # and wah wah, still in Utah. Don't know what is happening, but. I'm sure I'll be super excited and will love my new Juggy.. it's the curse word Mandala one, but I still have a week before it gets here. Wah Wah.

- Claudia

November 1, 2025
Rated 2 out of 5 stars

I haven't even received the shipping…

I haven't even received the shipping info much less the product, but I've already received 3 emails asking me to review it. The item I ordered was a pre ordered item so I understand the shipping delay but I can't review something I haven't tried.

November 1, 2025
Rated 5 out of 5 stars

Super cute!

I pre-ordered the Girls Will Be Girls 40 oz in July. Just came today, while I was bummed I didn’t get it for Halloween- its super cute! I will be using this all year for sure!

November 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look