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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the professionalism and efficiency of the staff, often praising individual fitters for their neat work, attention to detail, and friendly demeanor. Many people are pleased with the quality of the blinds and the overall appearance, noting that the products look great and transform their homes. The service, from initial measurement to fitting, is often described as smooth and well-organized. However, some people were dissatisfied with various aspects of their experience. Issues included receiving incorrect products, such as blinds in the wrong color or with defects like curling slats. There were also complaints about orders being incomplete or experiencing significant delays, with some customers waiting extended periods for their blinds or for issues to be resolved. A few other people also felt that the product design was flawed, leading to gaps or inadequate blackout capabilities, and some found the customer service unhelpful when problems arose.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the quality, noting that blinds are... See more

Service

People report ambiguous experiences with service. Many customers praise the prompt, efficient, and... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, friendliness, and... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the quality of the blinds, noting... See more

Order

Customers had ambiguous experiences with order. Some reviewers found the online ordering process easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just replaced our old, yellowed & slightly mouldy vertical blind slats with new ones from Just Blinds. Easy online ordering, with regular emails regarding delivery. The slats are well made and came we... See more

Rated 5 out of 5 stars

I couldn’t be happier with my new shutters from Just Blinds Wigan! Paul did an absolutely fantastic job — the shutters look wonderful and have completely transformed my home, making it feel modern... See more

Rated 5 out of 5 stars

Ordered replacement vertical slats online. Had confirmation of my order straight away. I understood from the info that they usually take 7 -10 days from order date, but I wasn't In a rush for them so... See more

Rated 5 out of 5 stars

Big thanks to Alan for fitting blinds to front windows today. Lovely personality and efficient in his work. Delighted with the outcome, they look amazing. Look forward to having Just Blinds back when... See more


Company details

  1. Window Treatment Store

Information provided by various external sources

Just Blinds is a family owned company with an independent status originally based in St Helens, our blinds factory is now based in Wigan and we’ve been manufacturing and installing quality window blinds around the North West of England for over 14 years. We fit window blinds in all areas of Wigan, Bolton, Preston, St Helens, Liverpool, Manchester, Widnes, Chorley, Oldham and Warrington in addition to supplying window blinds all around the UK and even into Europe.


Contact info

3.6

Average

TrustScore 3.5 out of 5

573 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Company!

I wouldn't go anywhere else for blinds. Fantastic company and priced very competitively. Turnaround to receive numerous replacement vertical blinds impressive. I would thoroughly recommend to anyone. Thank you so much and keep up the good work!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

We had 5 sets of venetian blinds and they are excellent quality. We ordered over the telephone with Eileen and she was lovely and very knowledgable. They were delivered quickly and the fitter was punctual and professional. Would definitely use this service again if looking for blinds !!

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

So on ordering blinds I gave precise…

So on ordering blinds I gave precise measurements, and the system stated they would make the necessary deductions so they would fit correctly.
Width of window reveal to reveal 66.7 cm, and behold they came in at 70.2cm? Have you got tape measures to make them?????
Now I have to cut them to fit ,CUSTOM!!!!!! 😆
not very good telephone either I left my number for return call and yes !!!!.
Nothing as anticipated.

October 29, 2024
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi
Sorry to hear of your experience. We are unable to trace your order. Please can you ring the office on 0800 783 9510 or email sales@just-blinds.co.uk so we can assist.

Rated 5 out of 5 stars

Cannot fault Just Blinds - happy customer!

Cannot fault Just Blinds. Nathan came out to provide us with a quote for 5 lots of blinds and Alan fitted them all 2 weeks later. Both Nathan and Alan were a pleasure to work with and the ladies in customer service were most helpful and very responsive. Blinds are a great quality and look lovely. Thankyou to everyone at Just Blinds, with a special mention to Alan! I will definitely be using them again and recommending to all family and friends.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great blinds

Ive just had blinds fitted by Martin. I just wanted to say a big thank you. I'm delighted with them.
Martin was very professional, friendly and informative. Giving me advice on how best to clean the blinds.
Will definitely recommend to friends and family

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

JUST BLINDS - ALAN

JUST BLINDS
Thank you to Alan for a great job fitting
Blinds in Living room, Bedroom, bathroom and kitchen. Excellent tidy worker.
I highly recommend JUST BLINDS.
Thank you.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Did not turn up

I rang just blinds with confidence they would come. They didn’t turn up, I’ve emailed to say nobody turned up and they still have not got to me. I work in emergency services so having time off isn’t exactly easy

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

I would like to say with all honesty…

I would like to say with all honesty that just blinds are brilliant as they have just provided for me some of the best blinds I have ever purchased.
I can say that the quality is exceptional.
Although I ordered blinds for my new kitchen they have really fitted the bill.
I suspect most of the staff are ladies as the workmanship is definitely not that of a gentleman.
The only thing is probably the delivery where it would be nice to know the courier time of delivery, but that was not an issue for me as I received an email from just blinds saying they had been sent by courier and a couriers' turnaround is normally 24 hrs as it did arrive within that time.
So all in all would recommend to all.

September 27, 2024
Unprompted review
Rated 2 out of 5 stars

Not sure about this company as yet

Not sure about this company as yet. Adam came to measure for new blinds, lounge, bedroom, bathroom and kitchen. He was very helpful and polite, but advised we may be able to have the blinds fitted the following week.
This was 18/9/24. I rang 19/9/24 to check how to make payment. I was told payment was made when the blinds had been fitted, as the woman who ordered the blinds was out of the office, she would order them the next day 20/9/24. They would take 2 weeks

23/9/24 I got a phone call asking if I still wanted to go ahead and requesting a deposit, which I was happy to pay. Only then did the member of staff reveal that the blinds had not yet been ordered. Which now means a further delay
I have been given 9/10/24, I will wait to see what happens

September 23, 2024
Unprompted review
Rated 2 out of 5 stars

I've had a long outstanding order

I've had a long outstanding order , the excuse I been getting is oh not in stock it's on order from china ring back in a few months time,
Now the number on the card is obsolete, the 0800 number goes to answer phone (rung 3 times with weeks apart) and no one rings back
ARE YOU STILL IN EXISTENCE?

July 25, 2024
Unprompted review
Rated 2 out of 5 stars

Long delays and no communication

Fitter attended the property to measure up in March and advised a 12 week turnaround. We received a card via post to advise the blinds were on route 6 weeks ago however aside from this zero communication, despite it now being nearly 5 months since the blinds were supposedly ordered.

This was chased last month to be told they were stuck abroad somewhere but would be here for August. It is now the 8th of August, there has been no update again and the time period advised has lapsed.

In the past we have used Hillary Blinds for all our blinds but chose an independent company who promised a quicker turnaround than Hillary’s, who had advised it would be circa 12 weeks.

Next time we will go back to Hillary’s and won’t be recommending Just Blinds to anyone; the price is similar anyway.

It is the confusing generic postal communication coupled by the complete lack of update from the office that has completely disappointed us. Very poor.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

This company is terrible

This company is terrible! They should be re-named "JustAppaling". The communication is sparce and poor. I'm based in Manchester. I arranged an afternoon slot, with great difficulty I might add, because the email doesn't tell you what time someone will be attending (am I supposed to guess this information??) So you have send multiple emails, only to have most of them go ignored. Then on the day of my appointment, I had someone from this company blowing up my phone at 8am, saying he'll be with me in 10 minutes. Do they know not the difference between morning and afternoon?

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Oh wow from start to finish just blinds are the absolute best. I was a little worried about some of the not great reviews. I did not need to be worried as this company is genuinely second to none. They kept in touch and we even got them earlier than expected. The fitter was so professional and worked efficiently and fast. Made up. Thank you

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service for an elderly women

I’m writing on behalf of my elderly grandmother who has been let down 3 times by this company. She has paid her deposit and on 3 occasions her fitting appointment have either been cancelled or the wrong products arrived.
Poor communication with the company.
I’ve attempted to call the company personally and been unsuccessful.
My elderly grandmother is extremely upset thinking she has been scammed

April 16, 2024
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Aaron, sorry to hear of your experience. We’re unable to trace your grandmother from what you’ve written. Could you call 08007839510 Monday to Friday or email sales@just-blinds.co.uk so that we can assist.

Rated 2 out of 5 stars

I recently had a quote from Just Blinds…

I recently had a quote from Just Blinds at their Preston branch for a couple of blinds to be put up. All was well with this. I have rung them back several times now about giving them a deposit for this. There has been little effort from them to return any of messages by mobile or text. Very disappointed by this.

April 8, 2024
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Wendy, I’m sorry to hear this, it must be an oversight. Rather than ask you to give your contact details publicly. Can I ask you to email sales@just-blinds or call our free phone number 0800 783 9510 during office hours and our team there will be happy to help.

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