While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the professionalism and efficiency of the staff, often praising individual fitters for their neat work, attention to detail, and friendly demeanor. Many people are pleased with the quality of the blinds and the overall appearance, noting that the products look great and transform their homes. The service, from initial measurement to fitting, is often described as smooth and well-organized. However, some people were dissatisfied with various aspects of their experience. Issues included receiving incorrect products, such as blinds in the wrong color or with defects like curling slats. There were also complaints about orders being incomplete or experiencing significant delays, with some customers waiting extended periods for their blinds or for issues to be resolved. A few other people also felt that the product design was flawed, leading to gaps or inadequate blackout capabilities, and some found the customer service unhelpful when problems arose.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the quality, noting that blinds are... See more

Service

People report ambiguous experiences with service. Many customers praise the prompt, efficient, and... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, friendliness, and... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the quality of the blinds, noting... See more

Order

Customers had ambiguous experiences with order. Some reviewers found the online ordering process easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just replaced our old, yellowed & slightly mouldy vertical blind slats with new ones from Just Blinds. Easy online ordering, with regular emails regarding delivery. The slats are well made and came we... See more

Rated 5 out of 5 stars

I couldn’t be happier with my new shutters from Just Blinds Wigan! Paul did an absolutely fantastic job — the shutters look wonderful and have completely transformed my home, making it feel modern... See more

Rated 5 out of 5 stars

Ordered replacement vertical slats online. Had confirmation of my order straight away. I understood from the info that they usually take 7 -10 days from order date, but I wasn't In a rush for them so... See more

Rated 5 out of 5 stars

Big thanks to Alan for fitting blinds to front windows today. Lovely personality and efficient in his work. Delighted with the outcome, they look amazing. Look forward to having Just Blinds back when... See more


Company details

  1. Window Treatment Store

Information provided by various external sources

Just Blinds is a family owned company with an independent status originally based in St Helens, our blinds factory is now based in Wigan and we’ve been manufacturing and installing quality window blinds around the North West of England for over 14 years. We fit window blinds in all areas of Wigan, Bolton, Preston, St Helens, Liverpool, Manchester, Widnes, Chorley, Oldham and Warrington in addition to supplying window blinds all around the UK and even into Europe.


Contact info

3.6

Average

TrustScore 3.5 out of 5

573 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered two blinds

Ordered two blinds. One was faulty. Rang up and the faulty blind was replaced the same week. Was pleased with the service I received and the quality of the blind. I have never had a problem ordering from this company. Good instructions for fitting on the website. Kind regards Jennifer Robson

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

More than happy with blinds

More than happy with blinds , service excellent and quick . There was a small issue with one of the blinds and it was dealt with quickly and efficiently without any problem whatsoever... Would highly recommend and use them again

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Wanted a few replacement slats for our…

Wanted a few replacement slats for our blinds as we didnt want to replace the whole rail etc.ordered a couple of slats last year and then as just blinds were so efficient we went back later and replaced the whole lot.we have just replaced another window blind.we were kept up to date on the progress of our order and when they arrived they were really well packaged.we will definately recommend them

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute time wasters

Absolute time wasters - called me earlier in the week to say would be here today so left someone at the empty property to wait. Got a call from some guy at 10am saying he'd be there at 10.30. Didn't show up. Called his mobile and the office multiple times and no answer. Ridiculous

EDIT - The only call recieved was at 10.13 - The magic of technology, we all have call lists I can show the calls recieved and missed so lets not play games. There was ONE call to say hes on the way, no calls to say he was outside he then tried to call at 17.49 as if someone would still be waiting for him to attend almost 7hrs later which i ignored as we'd already had a more reliable company that was attending. I can show you 4 calls to your office and 3 to your fitter - none answered in-between his 10.13 call and his call at 17.49.
Why would he call to try and rearrange if somebody's left expletives? - surely a tirade would indicate that your services are no longer required lol

Thank You MANCHESTER BLINDS 123 for saving the day

March 1, 2024
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you for your feedback. Our call records show that our fitter called you at 10:13am to say that they were on the way and the call lasted for 1min, 5seconds. You told our fitter that your Wife was at the property. A second call was made at 10:47am that went unanswered. This was to let you know that the fitter was at the property but that there was no answer and so he was calling to check if we had the correct address.

Some time later in the day at 16:22 you called our fitter who was on another call and so your call was diverted to voicemail. We have a recording in which you used several expletives and referred to our fitter with a series of distasteful references to genitalia along with threats of leaving several bad reviews.

We’re sorry that we weren’t able to get hold of you at 10:47 to verify that we were at the correct address. We understand that from your perspective this looks like a no show and has been the fuel for your angry one star reviews on multiple platforms.

Our fitter has tried to call last night to rearrange despite this however we believe that he was unable to reach you.

Rated 5 out of 5 stars

A great employee!

I want to highly recommend Dean who came to my home to fix the rail that was stopping the door to the patio from opening. It took some thinking on his part and a call to Nigel to come up with an excellent solution!

The work Dean completed was thoughtful and he was so good in adding other touches such as applying WD 40 to door hinges, realizing the rubber threshold on the floor was catching on the door and rectifying this quickly and with good results.

All in all his visit was a true education to me and I am most grateful for his expertise, patience and willingness to help me! Thank you Dean!
Maureen

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS SERVICE AND AFTER CARE

Contacted this company to make 117 blinds for me as we wanted to upgrade our existing conservatory vertical blinds. Our existing tracks were in good condition, so we decided to just change the blinds. Obviously worried about them fitting correctly, but they arrived all neatly wrapped up in a roll, and very well packed, so we unrolled and cut to each length as required and then hung the new blinds. They look absolutely fantastic and have modernised our 25 year old conservatory which now looks brand new. The quality of workmanship is five stars and I can highly recommend this company to anyone interested in new blinds.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish I measured blind’s for my conservatory tried ordering on line and order wouldn’t go through not just blinds fault just problem with internet. 140 Blind slats were delivered in a few weeks quality was brilliant I ordered como bare black out white all weights were in them ready to hang all slats and chains were packed well will be ordering more for kitchen and bedroom ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to fit replacement slats for vertical blinds

I ordered replacement slats for my vertical blinds. They arrived within the 21 days delivery estimate. I assumed that I would have to fit the weights and chains myself but they came ready assembled, I just laid them on the window sill and attached each slat to the frame. So easy, and good quality.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Quality Product

Excellent Customer Service - almost as though we were face to face with Eileen. Extremely helpful with queries and minor issues. Apart from that the quality of the blinds is excellent and fairly easy to put up from scratch. I've now purchased two curved vertical blinds and one straight blind. I fully expect to use Just Blinds in the future for replacement slats if necessary.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Just Blinds have transformed my…

Just Blinds have transformed my windows, their service has been excellent from my first visit to the last. Blinds came earlier than expected so that was a bonus. I would recommend Just Blinds to family and friends. Thank you again.

January 15, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you for sharing your experience Ruth. We’re thrilled to hear that you’re pleased.

Rated 5 out of 5 stars

Great job

Great job! it’s transformed my house. Friendly people, moved very quickly from point of quote to installation. Reasonable realistic pricing, would highly recommend.

January 8, 2024
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thanks for sharing your experience Suzan.

Rated 1 out of 5 stars

Don't use this company - not worth the hassle!!

Ordered replacement blinds nearly 3 weeks ago - called and emailed numerous times - think there is 1 person that deals with everything - pointless calling as no help and emails are not replied to . So nearly 3 weeks on still no blinds and rubbish customer service!
I wish I had just went to a reputable blind company and not been fooled by their promise of postage dates - will i ever see these blinds!!!!

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Order not complete after six weeks.

Originally ordered 2 blinds on the 16th Nov. The two head rails arrived within three days but after three weeks I still had not received any slats. The customer service number goes to answerphone every time. Only by calling the Wigan number can you get through. I was told my slats order had been forgotten. Over a week later my slats arrived but I was two slats short of the order and the chains were too short as well. Six weeks down the line and I’ve still not receive my full order. Very very poor service.

December 24, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered more than 3 weeks ago

Ordered more than 3 weeks ago, money was taken straight away, replacement slats says 5-7 days on website, now ignoring emails! Why they take money/orders they cannot fulfil, just wasting people’s time, would not recommend UPDATE ordered a month ago, not replying to email and not answering phone! Would give 0 stars if i could, AVOID

December 18, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Debbie, I’m sorry that your order has been delayed. Rather than ask you to give us order and contact details here, can you call 08007839510 tomorrow so that we can resolve this for you.

Rated 5 out of 5 stars

Very very satisfied customer…

I don’t like ordering Online and spoke to a lovely lady who took my order and checked that I’d got right measurements. Received my order quickly and how awesome they make my kitchen and lounge look, very reasonable priced too. I would recommend Just Blinds to anyone for their friendly service and nothing was too much trouble even after my various questions. Well done Just Blinds

December 12, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Lynne, great to hear that you’re happy with your new blinds. We’re glad that your online experience was positive. It’s so kind of you to take the time to share your experience. Thank you.

Rated 5 out of 5 stars

I have just received my order and it…

I have just received my order and it has transformed my conservatory. The blinds look lovely and fit perfectly, excellent value for money and great service. Thank you

November 29, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thanks for taking the time to share your experience thank you for shopping online at Just Blinds.

Rated 5 out of 5 stars

Just blinds

Had the full house fitted today thanks Gary x mate excellent job very professional x nice guys would recommend anytime thanks mate

November 16, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Linda, thank you for taking the time to leave a review. It’s appreciated. Thank you for choosing Just Blinds

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look