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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent service and the helpful, professional staff. Many appreciate the efficient and tidy work of the fitters, noting that the blinds and shutters are installed perfectly and look fantastic, transforming their homes. However, some people were dissatisfied with the product quality and the ordering process. Several customers reported receiving incorrect colors or sizes, and some experienced issues with blinds curling or not providing the advertised blackout effect. There were also complaints about long waiting times for orders, poor communication, and difficulties with installation, including motors not working or charging points being inaccessible.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers express delight with their new shutters and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent quality of the blinds and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced easy online ordering with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t be happier with my new shutters from Just Blinds Wigan! Paul did an absolutely fantastic job — the shutters look wonderful and have completely transformed my home, making it feel modern... See more

Rated 5 out of 5 stars

Just replaced our old, yellowed & slightly mouldy vertical blind slats with new ones from Just Blinds. Easy online ordering, with regular emails regarding delivery. The slats are well made and came we... See more

Rated 5 out of 5 stars

Big thanks to Alan for fitting blinds to front windows today. Lovely personality and efficient in his work. Delighted with the outcome, they look amazing. Look forward to having Just Blinds back when... See more

Rated 5 out of 5 stars

From booking the initial appointment to installation the process could not have been easier. We had conservatory and kitchen blinds measured and they fit perfectly. Many thanks for an excellent job.... See more


Company details

  1. Window Treatment Store

Information provided by various external sources

Just Blinds is a family owned company with an independent status originally based in St Helens, our blinds factory is now based in Wigan and we’ve been manufacturing and installing quality window blinds around the North West of England for over 14 years. We fit window blinds in all areas of Wigan, Bolton, Preston, St Helens, Liverpool, Manchester, Widnes, Chorley, Oldham and Warrington in addition to supplying window blinds all around the UK and even into Europe.


Contact info

3.7

Average

TrustScore 3.5 out of 5

581 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just Blinds have transformed my…

Just Blinds have transformed my windows, their service has been excellent from my first visit to the last. Blinds came earlier than expected so that was a bonus. I would recommend Just Blinds to family and friends. Thank you again.

January 15, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you for sharing your experience Ruth. We’re thrilled to hear that you’re pleased.

Rated 5 out of 5 stars

Great job

Great job! it’s transformed my house. Friendly people, moved very quickly from point of quote to installation. Reasonable realistic pricing, would highly recommend.

January 8, 2024
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thanks for sharing your experience Suzan.

Rated 1 out of 5 stars

Don't use this company - not worth the hassle!!

Ordered replacement blinds nearly 3 weeks ago - called and emailed numerous times - think there is 1 person that deals with everything - pointless calling as no help and emails are not replied to . So nearly 3 weeks on still no blinds and rubbish customer service!
I wish I had just went to a reputable blind company and not been fooled by their promise of postage dates - will i ever see these blinds!!!!

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Order not complete after six weeks.

Originally ordered 2 blinds on the 16th Nov. The two head rails arrived within three days but after three weeks I still had not received any slats. The customer service number goes to answerphone every time. Only by calling the Wigan number can you get through. I was told my slats order had been forgotten. Over a week later my slats arrived but I was two slats short of the order and the chains were too short as well. Six weeks down the line and I’ve still not receive my full order. Very very poor service.

December 24, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered more than 3 weeks ago

Ordered more than 3 weeks ago, money was taken straight away, replacement slats says 5-7 days on website, now ignoring emails! Why they take money/orders they cannot fulfil, just wasting people’s time, would not recommend UPDATE ordered a month ago, not replying to email and not answering phone! Would give 0 stars if i could, AVOID

December 18, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Debbie, I’m sorry that your order has been delayed. Rather than ask you to give us order and contact details here, can you call 08007839510 tomorrow so that we can resolve this for you.

Rated 5 out of 5 stars

Very very satisfied customer…

I don’t like ordering Online and spoke to a lovely lady who took my order and checked that I’d got right measurements. Received my order quickly and how awesome they make my kitchen and lounge look, very reasonable priced too. I would recommend Just Blinds to anyone for their friendly service and nothing was too much trouble even after my various questions. Well done Just Blinds

December 12, 2023
Unprompted review
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Reply from Just Blinds

Hi Lynne, great to hear that you’re happy with your new blinds. We’re glad that your online experience was positive. It’s so kind of you to take the time to share your experience. Thank you.

Rated 5 out of 5 stars

I have just received my order and it…

I have just received my order and it has transformed my conservatory. The blinds look lovely and fit perfectly, excellent value for money and great service. Thank you

November 29, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thanks for taking the time to share your experience thank you for shopping online at Just Blinds.

Rated 5 out of 5 stars

Just blinds

Had the full house fitted today thanks Gary x mate excellent job very professional x nice guys would recommend anytime thanks mate

November 16, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Linda, thank you for taking the time to leave a review. It’s appreciated. Thank you for choosing Just Blinds

Rated 2 out of 5 stars

Double check item at checkout

Purchased blinds and stated size required however the size did not carry on to checkout so the wrong size blinds arrived, shocked to find there was nothing that could be done to help with alterations or returning of the items, feel this is poor and a website issue and not human error.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Full house

Garry came out to my property and measured up, took a little longer than expected for them arrive, he came out on the date and time arranged and fitted them, it was done very quickly, I’m extremely pleased with the blinds and how polite they were, would recommend 👌

October 26, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Maria, how kind of you to share your experience. Thank you for choosing Just Blinds

Rated 1 out of 5 stars

Still waiting

My account no is84940/260923/74 if you had called me back yesterday morning I would have told you this.

October 20, 2023
Unprompted review
Rated 1 out of 5 stars

What can l say is please don't use this…

What can l say is please don't use this company they said Wednesday never turned up called them they said tomorrow never turned up no phone call no noting 2 days lost of work cowboy use at your perel out and out cowboys disgusting will they pay me loss of wages don't think so fuming

October 19, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Michael, we’re sorry to hear of your experience. So that we can look into this can you let us know the branch or the fitter you were dealing with or the phone number that you’ve rang?

Rated 5 out of 5 stars

I ordered replacement slats for patio…

I ordered replacement slats for patio doors. I was so impressed with quality, speed of delivery & price I ordered replacements for another 3 rooms. Equally pleased with the service & quality this time. I would not hesitate to recommend. Thank you

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

Didn't deliver and fit blinds on agreed day

Didn't deliver and fit blinds on agreed day. Partner booked a day off work for nothing. Called us hours before appointment leaving no opportunity to rearrange.

Heard nothing for five days until they called. Offered no discount whatsoever for their failures. I had to negotiate a discount of less than 9%.

They took no responsibility and pushed all blame onto their supplier. We have no further need for blinds, but if we do I shan't be using this company.

Would not recommend them whatsoever.

September 13, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Steve, as we’ve previously said on tbe review you’ve left on Google. We’re sorry that our service didn’t meet your expectations. We’ve reviewed the communication between you and the fitter and can see that the blind was originally manufactured in the incorrect fabric and this was discovered last Thursday. The blind was reordered on priority and arrived at the depot yesterday. We understand that the blind was fitted today. Whilst we fully understand that this has caused an inconvenience, we have as a gesture deducted more than 10% off the balance. We’re an independent family business and despite our best efforts, being human, sadly we do sometimes make mistakes. Please accept our apologies.

Rated 1 out of 5 stars

No show appointments

First of all, we had an appointment on Friday 4th August. The guy turned up without the Roman blind samples which I wanted. That wasn’t a problem. We rearranged immediately for Monday morning…he failed to show. I rang Just Blinds the following day to see what happened. The lady on the phone said she would ask him to give me a call, but he never did. I didn’t bother to follow it up because I probably don’t need to order my blinds from there if I’m struggling to have a consultation with them. Really disappointed because all the people I’d spoken to seemed really friendly.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

From the first time meeting Kortez for measuring up to the blinds fitted it was a smooth experience. Ray who fitted the blinds was lovely and did a good job. I am so pleased with them. Transforms the whole front of my house. Thank you.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely Blinds, Great Service and Fitting

Called into the shop and discussed blinds with Paul and Tanya, cheers my requirement after good advice, Paul called to measure up and arrived on agreed date. We recieved a very good quote and proceeded with the order...Expected fitting date was in 4 weeks and we had call to say they could fit today after 3 weeks.
Gary the filter attended today an was a really friendly guy, he did an amazing job fitting all the blinds to a high standard. No mess no issues an cleaned up after.
Big thanks to the whole team from start to finish.
Will use again and highly recommended.👍

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Love love love my new roller blind

Love love love my new roller blind. High quality and the black out stuff on the back really works well as hardly any light comes through. Saving up to do the whole house in them now. Very helpful on the phone and would use them again no question. Joan

August 9, 2023
Unprompted review

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