While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent service and the helpful, professional staff. Many appreciate the efficient and tidy work of the fitters, noting that the blinds and shutters are installed perfectly and look fantastic, transforming their homes. However, some people were dissatisfied with the product quality and the ordering process. Several customers reported receiving incorrect colors or sizes, and some experienced issues with blinds curling or not providing the advertised blackout effect. There were also complaints about long waiting times for orders, poor communication, and difficulties with installation, including motors not working or charging points being inaccessible.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers express delight with their new shutters and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent quality of the blinds and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced easy online ordering with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t be happier with my new shutters from Just Blinds Wigan! Paul did an absolutely fantastic job — the shutters look wonderful and have completely transformed my home, making it feel modern... See more

Rated 5 out of 5 stars

Just replaced our old, yellowed & slightly mouldy vertical blind slats with new ones from Just Blinds. Easy online ordering, with regular emails regarding delivery. The slats are well made and came we... See more

Rated 5 out of 5 stars

Big thanks to Alan for fitting blinds to front windows today. Lovely personality and efficient in his work. Delighted with the outcome, they look amazing. Look forward to having Just Blinds back when... See more

Rated 5 out of 5 stars

From booking the initial appointment to installation the process could not have been easier. We had conservatory and kitchen blinds measured and they fit perfectly. Many thanks for an excellent job.... See more


Company details

  1. Window Treatment Store

Information provided by various external sources

Just Blinds is a family owned company with an independent status originally based in St Helens, our blinds factory is now based in Wigan and we’ve been manufacturing and installing quality window blinds around the North West of England for over 14 years. We fit window blinds in all areas of Wigan, Bolton, Preston, St Helens, Liverpool, Manchester, Widnes, Chorley, Oldham and Warrington in addition to supplying window blinds all around the UK and even into Europe.


Contact info

3.7

Average

TrustScore 3.5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blinded by the light ?

Not anymore!!!! - as my blackout blinds have arrived in super fast time. Yes they are brilliant, yes the service and communication was top notch - The bright early sun that tends to wake me up at 5am didn't this morning. Delighted - Literally !!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great local company

Great local company, placed order online and recieved my day and night blind a week later, opted to fit it myself and was so easy and the quality of blind and fittings is superb! Would certainly recommend just blinds and a great price too

June 1, 2023
Unprompted review
Rated 4 out of 5 stars

Had someone come messure up and was…

Had someone come messure up and was given a great price , a week later all my blinds have been fitted and look great , the fitter was very polite and tidy didn't take long to fit the blinds at all overall im very pleased and would 100% recommend

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

81 days for an incomplete order!

Reading Diane's review it could have been me! I placed an order for vertical blind slats on March 13th and their website stated a 7 - 10 day delivery. I didn't phone the first time until about a month had passed, I was told, and received an email, on April 13th to say they had been dispatched. Many, many calls since, often to an answering service that tells you to leave a message but its full, I finally received today, June 1st, 8 of the 24 slats I'd ordered. I went with this company because they supposedly could produce slats of two different widths in the same fabric but I was told that unfortunately they'd made them all in the same width! As it is I only received one element so I can't comment on that. I complained and received a £15 discount on an £85 order which in no way compensates the time and hassle involved. I bought all my other blinds from Blinds2Go who are superb, I'd suggest you use them, avoid Just-blinds.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Happy Happy!

Great quality blinds again, I cannot thank Just Blinds enough, fantastic customer service and very easy ordering and delivery. I would definitely recommend Just Blinds!

May 21, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thanks for the recommendation Lesley, we appreciate your repeat business.

Rated 1 out of 5 stars

Poor Service - Order Still Not Received After 2 months

I placed an order on 21st March for some replacement slats for my vertical blinds. I had always ordered from Just Blinds before and had no problem. However, this time has been very different. I have chased this order up several times and had no response either to messages left on the voicemail or to emails. I received an email from them on 4th May, saying that the blinds had been dispatched but, as at 19th May, have not received them. Tried to ring the Wigan number and the 0800 number and, again, no response. Messages left with order number but not confident that I'll get a response as to where my blind slats are. This is not good customer service.

March 21, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Diane,

Sorry to hear of this delay. Unfortunately the offices close early on Friday (3:30pm) however I’ve passed your message on to them via email. As I don’t have your surname, could you follow up via email with your order number to sales@just-blinds.co.uk so that the office are able to trace your order.

Rated 2 out of 5 stars

Colours not as advertised on website

When my blinds arrived they were clearly a very different colour to the one that was pictured on the website. I shared photos and requested a refund but they refused. I appreciate colours can vary on screens but I've viewed the image on multiple devices, adjusting brightness and contrast and it's clearly different to the colour they claim it is. I've had to bin the blinds I paid for and re-order from elsewhere. Unless you're not too bothered about the colour, best to shop elsewhere.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

From strat to finish

From strat to finish , measuring up & picking the style of blinds I wanted to fitting 5 star company.
Definitely be using you again for the upstairs of my house very soon ! & excellent value for money 💰

April 21, 2023
Unprompted review
Rated 1 out of 5 stars

Not received my order placed over a month ago

Placed an order for vertical slats on 8th March and had an email that they had gone to production on the 9th, however I've yet to receive them.

Been struggling to get an answer on where they are but having no joy. Spoke to them yesterday twice with a promise that they would call me back this morning and I've heard a thing.

This certainly is not they way to treat customers.

I am now going to have to go through the pain of getting my money back.

April 13, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hazel, sorry to hear of this. We’ve passed this to the office so that they may contact you within the hour.

Rated 5 out of 5 stars

Ordered two replacement headrails for…

Ordered two replacement headrails for vertical blinds gave measurements and within a week they had been made, sent and arrived at my home. Blinds put up and working well-new headrails are of good quality, not at all flimsy and I will be replacing other headrails I have that I can see of inferior quality to my new ones.

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Just blinds - 5* service

5* service. The transaction was excellent, from ordering to delivery. A big thank you to you all for my replacement headrail. Great price and delivered today and I only ordered it on Monday!
Ps thank you Eileen for being so patient with me

March 27, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thanks for sharing your experience Sharon. Great to hear that your new blinds headeail got to you so quickly. Thank you for choosing Just Blinds.

Rated 1 out of 5 stars

Be warned

Just contacted just blinds as noticed 10 slats in conservatory vertical blinds have faded. Looks like they are made of different fabric batch. Their response was not in guarantee period and not offered any help to resolve. Avoid them as after sales is disgraceful. Just left me with issue!!

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service clean tidy and…

Excellent service clean tidy and professional Mike was a vey genuine person thorough and very professional

March 10, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you for sharing your experience Duncan. We appreciate your business

Rated 5 out of 5 stars

Satisfaction with work

Very quick and efficient made no mess .nice polite workman second time i have used this company and would recommend to anyone

March 10, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Sharon, Great to hear that you're a returning customer, thanks for sharing your experience and for your recommendation for Just Blinds

Rated 5 out of 5 stars

fantastic job

fantastic price, fantastic job couldn't recommend more.

Thanks Calvin

January 20, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thanks for sharing your experience Calvin.

Rated 5 out of 5 stars

Very happy

From start to finish the service has been great. The quote was put in writing, the other company that quoted refused to do this.
Every member of staff has been friendly and efficient.
The fitting was quick and done well with the blinds looking good and working properly.

March 9, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Emma, We're pleased to hear that you're happy with our blind fitting service. It's a shame that the other companies wouldn't commit to providing a quote. We like to be transparent in all our dealings. Thank you for choosing Just Blinds and thank you again for taking the time to share your experience.

Rated 1 out of 5 stars

Poor organisation

Booked a measuring appointment with the Manchester office. Told them I need to go out before 4pm and they said no problem. At 3.10pm I rang as there was a no show and they said its booked before 4pm. So they got the sales man to call me and he said he wasn't aware of the time restrictions as the office hadn't told him. So I rearranged my plans to make sure someone was home and now at 4.50pm they have TEXT to cancel.

If they can't even arrange a simple task like measuring up I'll go elsewhere. I think I've had a lucky escape.

March 7, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Vicky,

We’re sorry to hear of your experience today. We’ve flagged this to the manager of the Manchester office for them to follow up.

Please accept our sincere apologies for any inconvenience.

Rated 5 out of 5 stars

Great quality, arrived quickly & good value

Great Quality especially for the price, fitting is straight forward for a DIY’er, taking a couple of hours from unpacking to fitting 4 blinds. Transformed the room and look very similar to shutters for 1/4 of the price (50mm real wood venetian with tapes)

February 8, 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Lesley,

We’re thrilled that you’re happy with your wood Venetian blinds. Thank you for taking the time to share your experience. We appreciate your business.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look