Service carried out by the engineer was beyond reproach. He talked us through what work he would be carrying out in an articulate and very knowledgable manner. In addition, he explained the methods in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Keiron arrived at the appointed time and without hesitation got straight down to the task of Gold Servicing my hot tub. He kept me updated and explained things as he progressed. Notwithstanding that... See more
Very pleased with chap who carried out service-very thorough and took time to explain any questions we had. Disappointed to find there was a fault with the wiring which should have been sorted on last... See more
Love our hot tub. Not got a bad word to say about 'Just Hot Tubs' from ordering and delivery to present day. A few teething issues but service department always very plesant, knowledgeable and help... See more
Company replied
Company details
Written by the company
We are an established hot tub retailer with almost 20 years of expertise helping our customers find their perfect hot tub. Shop online or come and see us to get a closer look at our extensive range of hot tubs on offer. All of our hot tubs come with free delivery and installation and most include 0% finance options to get you going with your new lifestyle as soon as possible.
Contact info
8 Trusham Road, EX2 8QH, Exeter, United Kingdom
- 01392 247466
- contact@justhottubs.com
- justhottubs.com
Very professional and knowledgable
Been thinking of having our Jacuzzi serviced for the first time in three years, then prompted by an email. Booking was very simple with Nathan. A week later Scott was with us the whole afternoon doing a through job inside and out of the hot tub, and stayed to sort out a last minute hitch with the temperature monitor. Very professional and knowledgeable and left us with several helpful hints on maintenance.

Reply from Just Hot Tubs
Great customer service
Great customer service at the office and a really thorough job by the engineer , who was punctual , efficient and really nice . Thank you to the team !

Reply from Just Hot Tubs
Great hot tub service by Scott and the…
Great hot tub service by Scott and the team. You guys rock !!! Always there for advice and servicing as needed.

Reply from Just Hot Tubs
Great service and advice from the visit…
Great service and advice from the visit to the show room, through the delivery lead time and from the installation team. Highly recommend!

Reply from Just Hot Tubs

Reply from Just Hot Tubs
Charlie was awesome
Charlie was awesome, the hot tub is as good as new again, Charlie was professional and courteous and gave me tons of tips for maintaining the hot tub.
Will be using again

Reply from Just Hot Tubs
Hot tub service
Scott arrived on time fab job hot tub looks like new very knowledgeable and gave me some great tips lovely bloke
Thank you Scott

Reply from Just Hot Tubs
Excellent service from the whole team…
Excellent service from the whole team as we had the Gold Service but in due course realised we needed a few replacement parts & electrical help too. All sorted efficiently and with good humour, especially during the final service in the pouring rain... great service from the Exeter office too. Many thanks!

Reply from Just Hot Tubs
Excellent service site survey and…
Excellent service site survey and delivery all the family super happy great hot tub

Reply from Just Hot Tubs
Very happy with experience
Great job by Scott in horrific driving rain! Got a tricky delivery done with colleagues and then walked us through the tub controls and maintenance very clearly.

Reply from Just Hot Tubs

Reply from Just Hot Tubs
Had the gold standard service and we…
Had the gold standard service and we weren’t disappointed. Ash was brilliant: arrived on time, worked like a trooper and was so enthusiastic and knowledgeable, and was more than happy to answer our questions. Definitely recommend!

Reply from Just Hot Tubs
Excellent service from Just Hot Tubs
Excellent service from Just Hot Tubs
Engineer arrived early and gave us some very helpful advice regarding chemicals we could be using which might be better for us. He carried out the service without any problems and he reported that our hot tub was in very clean condition. We look forward to booking a further service when necessary. Well done Just Hot Tubs

Reply from Just Hot Tubs
From my first visit to Saltash Just Hot…
From my first visit to Saltash Just Hot Tubs and my initial visit with Jason, I could not be happier. Charlie was absolutely amazing when he came for the site survey. And at installation, well it went like a dream. Nothing was too much trouble. Based on my experience with this company and especially Charlie I would highly recommend. Can't wait to take my first dip tonight.

Reply from Just Hot Tubs
Charlie installed our Hot tub…
Charlie installed our Hot tub yesterday. He was very professional & knowledgeable as well as polite & friendly. He had previously done the site survey & I particularly hoped he would do the installation, as he gave me lots of tips previously & felt well prepared for our delivery. Dan in the showroom was also very helpful on both occasions I visited the showroom. Especially when I finally persuaded my husband after 5 years to agree to a hot tub! My daughter & I enjoyed our first dip late last night & felt so relaxed I had the best nights sleep in a long time. Thank you

Reply from Just Hot Tubs
Charlie serviced the hot tub 5*
Charlie can to service the hot tub today and he is so polite, chatty and very good at his job. He is so professional and knowledgable.

Reply from Just Hot Tubs
Great company and excellent install…
Great company and excellent install team Scott did a banging job and when through everything with me now time to enjoy!

Reply from Just Hot Tubs
Hot tub serviced today very pleased…
Hot tub serviced today very pleased everything checked, cleaned asked us anything else needed & when he had finished the service everything left clean & tidy very pleased. Thank you.

Reply from Just Hot Tubs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







