Just Hot Tubs Reviews 658

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Service carried out by the engineer was beyond reproach. He talked us through what work he would be carrying out in an articulate and very knowledgable manner. In addition, he explained the methods in... See more

Rated 5 out of 5 stars

Keiron arrived at the appointed time and without hesitation got straight down to the task of Gold Servicing my hot tub. He kept me updated and explained things as he progressed. Notwithstanding that... See more

Rated 5 out of 5 stars

Very pleased with chap who carried out service-very thorough and took time to explain any questions we had. Disappointed to find there was a fault with the wiring which should have been sorted on last... See more

Rated 5 out of 5 stars

Love our hot tub. Not got a bad word to say about 'Just Hot Tubs' from ordering and delivery to present day. A few teething issues but service department always very plesant, knowledgeable and help... See more

Company replied

Company details

  1. Hot Tub Store

Written by the company

We are an established hot tub retailer with almost 20 years of expertise helping our customers find their perfect hot tub. Shop online or come and see us to get a closer look at our extensive range of hot tubs on offer. All of our hot tubs come with free delivery and installation and most include 0% finance options to get you going with your new lifestyle as soon as possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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Rated 5 out of 5 stars

Very professional and knowledgable

Been thinking of having our Jacuzzi serviced for the first time in three years, then prompted by an email. Booking was very simple with Nathan. A week later Scott was with us the whole afternoon doing a through job inside and out of the hot tub, and stayed to sort out a last minute hitch with the temperature monitor. Very professional and knowledgeable and left us with several helpful hints on maintenance.

October 18, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello Andrew! Thank you for taking the time to leave us a 5* review for your recent service. We will make sure your lovely comments are passed onto our staff members. If we assist further, please let us know. Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Great customer service

Great customer service at the office and a really thorough job by the engineer , who was punctual , efficient and really nice . Thank you to the team !

October 5, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Louise! Thank you for taking the time to leave us a review for your recent service. If we can help further, let us know :)

Rated 5 out of 5 stars

Excellent service

September 28, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello Tom! Thank you for taking the time to leave us a 5* review for your recent service!

Rated 5 out of 5 stars

Great hot tub service by Scott and the…

Great hot tub service by Scott and the team. You guys rock !!! Always there for advice and servicing as needed.

September 29, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Stuart! Thank you for taking the time to leave us a review. If you ever need any assistance, you know where we are! Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Great service and advice from the visit…

Great service and advice from the visit to the show room, through the delivery lead time and from the installation team. Highly recommend!

September 27, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello Eleanor! Thank you for taking the time to leave us a review. We hope you are enjoying your new spa and if you ever need any advice or assistance, you know where we are! Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Highly experienced

Highly experienced, Very professional. 10/10

September 15, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello Keith! Thank you for taking the time to leave us a 5* review!

Rated 5 out of 5 stars

Charlie was awesome

Charlie was awesome, the hot tub is as good as new again, Charlie was professional and courteous and gave me tons of tips for maintaining the hot tub.
Will be using again

September 16, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi David! Thank you for leaving us a 5* review for your recent Gold Spa Service. We look forward to assisting you again in the future. Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Hot tub service

Scott arrived on time fab job hot tub looks like new very knowledgeable and gave me some great tips lovely bloke
Thank you Scott

September 15, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello Susan! Thank you for leaving us a 5* review for your recent Gold Spa Service. I will make sure your thanks are passed onto our technician. Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Excellent service from the whole team…

Excellent service from the whole team as we had the Gold Service but in due course realised we needed a few replacement parts & electrical help too. All sorted efficiently and with good humour, especially during the final service in the pouring rain... great service from the Exeter office too. Many thanks!

September 8, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Cath! Thank you for taking the time to leave us a review. We are always more than happy to help, even in the rain! If you ever need anything else, please do let us know :)

Rated 5 out of 5 stars

Excellent service site survey and…

Excellent service site survey and delivery all the family super happy great hot tub

September 7, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Samantha! Thank you for taking the time to leave us a review! We hope you are enjoying your new spa and if you ever have any questions, please do let us know. Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Very happy with experience

Great job by Scott in horrific driving rain! Got a tricky delivery done with colleagues and then walked us through the tub controls and maintenance very clearly.

September 8, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello! Thank you for taking the time to leave us a 5* review. We trust you are enjoying your new spa. If you ever need our assistance, please do let us know. Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Service

Great service.
Prompt, efficient and very helpful.

September 8, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi John! Thank you for taking the time to leave us a 5* review for your recent Gold Spa Service. If we can assist you further, please do let us know. Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Had the gold standard service and we…

Had the gold standard service and we weren’t disappointed. Ash was brilliant: arrived on time, worked like a trooper and was so enthusiastic and knowledgeable, and was more than happy to answer our questions. Definitely recommend!

September 5, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello! Thank you for taking the time to leave us a 5* review for your recent Gold Spa Service. I will make sure your lovely comments are passed onto our technician.

Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Excellent service from Just Hot Tubs

Excellent service from Just Hot Tubs
Engineer arrived early and gave us some very helpful advice regarding chemicals we could be using which might be better for us. He carried out the service without any problems and he reported that our hot tub was in very clean condition. We look forward to booking a further service when necessary. Well done Just Hot Tubs

August 12, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Bernadette! Thank you for taking the time to leave us a 5* review. We look forward to seeing you again in the future :)

Rated 5 out of 5 stars

From my first visit to Saltash Just Hot…

From my first visit to Saltash Just Hot Tubs and my initial visit with Jason, I could not be happier. Charlie was absolutely amazing when he came for the site survey. And at installation, well it went like a dream. Nothing was too much trouble. Based on my experience with this company and especially Charlie I would highly recommend. Can't wait to take my first dip tonight.

August 10, 2022
Unprompted review
Just Hot Tubs logo

Reply from Just Hot Tubs

Hi Tracy! Thank you for taking the time to leave us a 5* review and for your lovely comments regarding our technician. We hope you enjoyed your first dip and continue to enjoy the hot tub for years to come!

Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Charlie installed our Hot tub…

Charlie installed our Hot tub yesterday. He was very professional & knowledgeable as well as polite & friendly. He had previously done the site survey & I particularly hoped he would do the installation, as he gave me lots of tips previously & felt well prepared for our delivery. Dan in the showroom was also very helpful on both occasions I visited the showroom. Especially when I finally persuaded my husband after 5 years to agree to a hot tub! My daughter & I enjoyed our first dip late last night & felt so relaxed I had the best nights sleep in a long time. Thank you

August 9, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Debs! Thank you for taking the time to leave us a 5* review and for your lovely comments regarding our staff. We trust you'll continue to enjoy your hot tub for years to come and if there is ever anything we can help with, please do let us know.

Thank you again from everyone at Just Hot Tubs :)

Rated 5 out of 5 stars

Charlie serviced the hot tub 5*

Charlie can to service the hot tub today and he is so polite, chatty and very good at his job. He is so professional and knowledgable.

August 4, 2022
Unprompted review
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Reply from Just Hot Tubs

Hi Emma! Thank you for taking the time to leave us a review. I will make sure your kind comments are passed onto our technician :)

Rated 5 out of 5 stars

Great company and excellent install…

Great company and excellent install team Scott did a banging job and when through everything with me now time to enjoy!

August 3, 2022
Unprompted review
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Reply from Just Hot Tubs

Hello! Thank you for taking the time to leave us a 5* review. We hope you enjoy the spa :)

Rated 5 out of 5 stars

Hot tub serviced today very pleased…

Hot tub serviced today very pleased everything checked, cleaned asked us anything else needed & when he had finished the service everything left clean & tidy very pleased. Thank you.

August 2, 2022
Unprompted review
Just Hot Tubs logo

Reply from Just Hot Tubs

Hello Mr Rose! Thank you for taking the time to leave us a 5* review for your recent Gold Spa Service :)

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