Justice For Tenants Reviews 

223
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers had a great experience with this company. Customers consistently praise the team for their helpfulness, expertise, and supportive approach, often describing them as dedicated and professional. Many people highlight the excellent communication and prompt responses, appreciating the clear advice and immediate support received. However, some customers also noted that responses could sometimes be slow or that they experienced a lack of communication after initial contact. A few other people also felt that the advice provided was sometimes generic or that the company was unwilling to assist with cases outside a narrow remit.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and quick... See more

Service

People report ambiguous experiences with service, with some customers having very positive interactions,... See more

Response time

Customers had positive experiences with response times, often praising the helpfulness and quickness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend, the team responded promptly and gave me lots of details and were very quick with passing my case details across to the recommended solicitor. They picked up an issue which we didn’t... See more

Rated 5 out of 5 stars

Justice for Tenants is an incredible organisation. I approached JFT after discovering my landlord didn't have the correct license, and they were extremely helpful in supporting my RRO case (which was... See more

Rated 5 out of 5 stars

I have been absolutely overwhelmed by the support from Justice for Tenants. From the very beginning, they have been incredibly professional, kind, and patient, guiding us through every step of the p... See more

Rated 5 out of 5 stars

Me and my ex-housemates used their services after being evicted. Our situation was very complicated and as we were going through the process after the eviction, all of us were scattered around Lond... See more


4.1

Great

TrustScore 4 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(223)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No response, lost a client with all the evidence, and case he took on by himself.

I would not go anywhere near these. I had contacted these on many occasions about an unconverted commercial property that were being let as a HMO that I was living in. They never responded after the first email.

As the adage says 'if you want a job doing do it yourself'. Thankfully I did as I knew they wouldn't be up for the challenge when all the evidence was there

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Just want to praise Steven

Just want to praise Steven — he responds very quickly and was able to solve my issues, even referring me to the relevant organization. Very professional and efficient!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievably patient, understanding and clear.

Me and my ex-housemates used their services after being evicted.
Our situation was very complicated and as we were going through the process after the eviction, all of us were scattered around London and abroad, so we were not very co-operative or clear as a group, but the team of JFT stuck with us through it. They were always very clear, patient, understanding of all our complications and willing to find solutions.
I definitely recommend and trust them.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, the team responded promptly and gave me lots of details and were very quick with passing my case details across to the recommended solicitor. They picked up an issue which we didn’t even realise ourselves and were very helpful with what steps we could take for that issue. Thanks Justice For Tenants!

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

This service is designed to create a hope and waste of time

Phone is not being answered and make you wait forever for nothing and waste the time. The website has no proper contact details. Only available way is via Web Form where they ask to provide all the details and then never reply to the emails. This service is designed to create a hope and waste of time.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Their unwavering dedication

Their unwavering dedication, expert guidance, and loyal support were truly invaluable.

Despite being a small non-profit organization, their commitment to helping tenants is nothing short of remarkable.

I cannot recommend them highly enough!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

When no one came to my aid

I had a time sensitive issue, it was suggested that I contact Law society, which I did. There was unlimited solicitors for my choosing however, no one could help me with my issue. I was on the verge of giving up, someone suggested Justice for Tenants, immediate response from JFT, the cloud over my head cleared. There is now movement. Absolutely appreciative of this organisation.
Thank you so much Justice for Tenants

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Responses might take a while - be patient. They are a brilliant team and these cases can be incredibly complex (far beyond comprehension of the lay person). Overall journey for me has been 13-14 months, but it’s worth it. Thanks so much team.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing and Unhelpful Service

I am disappointed with the service I received. I provided my personal details and explained my issues, hoping for tailored advice or a direct conversation. However, instead of personalised assistance, I received a generic, lengthy reply that I could easily find online. This was not what I was expecting, and it did not help address my specific concerns. I expected more attentive and customised support. Very disappointed with the experience.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Justice for Tenants Team helped me…

Justice for Tenants Team helped me understand my rights and refereed me to a solicitor which I am very hopeful that they will help me recover my deposit back and get compensation which my previous estate agency refused to return and now ignoring my emails.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Team working for the average person!

The team were to-the-point and gave me clear advice and then referred me to a no-win, no-fee solicitor. Took a while to get a reply after my submission (understandable considering the small team!), but once I did the team were great.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Justice for Tenants are on it!

The staff at Justice for Tenants were so great! Kind, empathetic, and clearly doing such good work to represent the underrepresented.
Even though it took a little while, for them to respond to my inquiry, once I had completed the appropriate contact form they were incredibly helpful. Be patient, they get a lot of inquiries, and they WILL get back to you.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and reliable support

I have been absolutely overwhelmed by the support from Justice for Tenants. From the very beginning, they have been incredibly professional, kind, and patient, guiding us through every step of the process with our deposit issues. What felt like an impossible situation has been made manageable thanks to their expertise and persistence.

I am eternally grateful for the help we’ve received — not only for the outcome, but also for the reassurance and confidence they gave us along the way. I cannot recommend Justice for Tenants highly enough.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Hopefully for jusice

I contacted these people in desperation ,they gave me hope and contact for the correct solicitors to help me they DO NOT solve the problem ,but provide assistance ..

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

JFT are superheroes

JFT not only helped me once to defend and win my case against a London agency acting unlawfully against me, but they are doing it again!

I can't state this better: Justice For Tenants are tenants' personal superheroes and I would recommend them to anymore crossing the street in front of me.
Thank you warmly for your immense support.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fast response rate and offered great advice and support

Steven and his team were great to deal with, they were prompt in getting back to me and keen to help escalate my case, in order to provide the necessary resources required to resolve my issue. I would highly recommend Steven, Humera and and Justice for Tenants, they actually do take the time to really understand the issues you're experiencing and put you in contact with the necessary parties that can further assist. Thanks for the support!

August 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look