Just Natural Reviews 110

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the natural products offered, finding them to be of good quality and competitively priced. People often mention quick delivery and an easy online ordering process, with items arriving well-packaged and as advertised. However, some people were dissatisfied with the response time from the company. There are several reports of damaged or missing items upon delivery, with some customers receiving boxes that were ripped, crushed, or wet, leading to spilled or unsafe food products. Additionally, some reviewers experienced significant delays in receiving their orders and found it difficult to get a response or resolution from customer service regarding these issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and delivery. While some reviewers praise the good... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise quick delivery, with some orders... See more

Order

People report ambiguous experiences with order. Many customers express dissatisfaction, citing issues like... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers are happy with the quality of... See more

Response time

Users describe negative interactions with response times. Many customers report not receiving replies or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly.... See more

Rated 5 out of 5 stars

I wanted to buy some compots for my grandchildren who were here on holiday from France, but the only place that used to sell them no longer had any. I ordered online from Just Natural and they deli... See more

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.


Company details

  1. Health Food Store

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.2

Average

TrustScore 3 out of 5

110 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Wrong photo of product

I bought these raisin boxes for my daughter to give to her class at school on her birthday. The photo on the website of the packaging had a drawing a little girl on it but this was not what I was sent. My daughter was very disappointed.

November 25, 2024
Rated 5 out of 5 stars

Top marks for products, packaging and customer service

The products, packaging and customer service are all fantastic. The delivery courier used on my most recent order delivered a parcel that looked as though it had been handled rather, erm, aggressively! I contacted Just Natural and they immediately sent me a replacement jar of the product that had suffered the damage. The packaging is environmentally friendly, and substantial enough to (ordinarily) protect glass jars and bottles. On this occasion, the parcel did look as though it had been dropped from a height, or gone through some sort of battle, but only one jar had broken of the several I had ordered. Excellent work!

July 25, 2024
Rated 4 out of 5 stars

Key items missing with no replacement

I made an order with Just Natural because they had a vegan chocolate bar I liked. I bulked up my order with other stuff like canned goods, and when it arrived (very quickly) I got everything but the chocolate bars!! And one other item was badly damaged since it had pressed up against cans with no protection. I asked for them to resend the chocolate bars and instead they just offered a refund. While I understand to them it might be a fine solution, it was not to me.
Update: I have used Just Natural many times now and the delivery is always quick and they deal with any questions quickly. While there is often issues with some items being a little damaged, generally the items are good and the service is good. I therefore believe they deserve 4 stars

June 7, 2024
Unprompted review

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