Just Natural Reviews 110

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the natural products offered, finding them to be of good quality and competitively priced. People often mention quick delivery and an easy online ordering process, with items arriving well-packaged and as advertised. However, some people were dissatisfied with the response time from the company. There are several reports of damaged or missing items upon delivery, with some customers receiving boxes that were ripped, crushed, or wet, leading to spilled or unsafe food products. Additionally, some reviewers experienced significant delays in receiving their orders and found it difficult to get a response or resolution from customer service regarding these issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and delivery. While some reviewers praise the good... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise quick delivery, with some orders... See more

Order

People report ambiguous experiences with order. Many customers express dissatisfaction, citing issues like... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers are happy with the quality of... See more

Response time

Users describe negative interactions with response times. Many customers report not receiving replies or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly.... See more

Rated 5 out of 5 stars

I wanted to buy some compots for my grandchildren who were here on holiday from France, but the only place that used to sell them no longer had any. I ordered online from Just Natural and they deli... See more

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.


Company details

  1. Health Food Store

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.2

Average

TrustScore 3 out of 5

110 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

My order ,liquid hand soap

My order ,liquid hand soap, was sent to wrong address. Despite me alerting them they still delivered to this address. They have told me that unless the item is returned to them I will not get either the item or a refund. Do not use this company is my advice as their response to what was their mistake quite frankly is disgusting.
Update , they finally put it right I now have my order but could have done without the hassle.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

celtic sea salt

What can I say this salt is the best tasting salt I've ever tasted the salt is almost wet which to me seals the deal on how fresh it is. I've got another sea salt and the crystals are clear white I'm questioning how unhealthy they are. The celtic is grey very moist and tasty. Will be back again but being limited to 2500mg per day it may be a while. Amazing customer service amazing delivery speed amazing salt that's packed with over 80 essential minerals our body needs need I say anymore

March 26, 2024
Rated 1 out of 5 stars

In relation to discount codes

In relation to discount codes, communication with the customer at checkout point is very poor and you end up loosing good deals due to lack of communication and when you email customer services for resolution the response is shortsighted and not in your favor.

January 25, 2024
Rated 4 out of 5 stars

Good value, reliable delivery

Everything I ordered came pretty quickly. I had been looking for a new handwash refill after the company I used to use went out of business. Several seemed a lot more expensive, but JustNatural had the same product I used to get at a reasonable price.

January 13, 2024
Rated 2 out of 5 stars

The buckwheat was very powdered and not…

The buckwheat was very powdered and not large flakes like other companies we normally buy from. So will not be purchasing them & goes straight in the recycling bin as can’t make porridge or crumble with it . Shame as just wasted money unnecessary & will return to normal supplier which is organic & quality much better. Can you refund the items as bought 2
Same problem with millet to fine and not I would say flakes either
Can you refund the products if I return them :- but not paying for post shipping as I don’t feel it stands the quality tests in comparison to other brands
The only product that was used is the Celtic salt .
Very dissatisfied on this occasion
& good will gesture would be appreciated considering how much I spend on products I can’t use for my dietary requirements
Thanks
Pam K

January 25, 2024
Rated 2 out of 5 stars

Love company but some food from China.

I love this company. The delivery is so quick, and they send me special offers which is so helpful to my budget therefore much appreciated. But I was very disappointed to see that they purchase some of their foods from China. They do not list on their website where that particular product comes from so I cannot check the country of origin before I purchase. I placed a very large order of all Organic food products and I found that their Organic Haricot beans, red kidney beans and Aduki beans are all from china to my disappointment. With my research I do not trust any food coming from China even if it is Organic. I wish the owners would look into this and source their food products elsewhere and not China. If you are not bothered where your food comes from, then this company is great for all your food shopping.

January 25, 2024
Rated 5 out of 5 stars

I love just naturals chickpeas and…

I love just naturals chickpeas and walnuts. I find a consistently perfect quality with each purchase. Top Quality. Especially their walnuts. I am always happy with their products that I purchase..
Thanks Just Natural for helping us to stay healthier with top quality, organic foods. :)

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

Where’s my stuff?

I placed an order over a week ago. It hasn’t arrived. I contacted the seller by email at least 3 times and I’ve had no reply. There is no tracking number and there is no name of a courier. I’m going to report it to my bank.

December 27, 2023
Unprompted review

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