JW&Co Langleys Reviews 85

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I rented a property through JW & Co and had a very poor experience. The home developed severe mould, which affected both my partner’s and my health. I reported the problem several times and provided... See more

Rated 1 out of 5 stars

Hi, We were looking at a buying a property in Park Street, St Albans through JW&Co. Danielle Saville was our point of contact there. She was wonderful but only till the exchange took place. All t... See more

Company replied

Rated 1 out of 5 stars

We were happy with the service we received up to the point of actually viewing the property. 15 mins into our viewing the agent left us to let the next family viewing into the property. She then l... See more

Rated 5 out of 5 stars

Lauren and Samuel provided such a brilliant service managing my let property. I've used two other letting agents in the area over the last 12 years and they are by far and above the best! Brilliant co... See more

Company details

  1. Real Estate Agency

Information provided by various external sources

JW&Co Langleys are a leading lettings and sales property company based in Hertfordshire. Contact us today to find out how we can help you.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service!

I used JW&Co to purchase my first property and I am extremely happy with the service I received from Jack. He was extremely informative and always available to answer all my questions. I would recommend them to anyone who is looking to purchase in St Albans.

May 21, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi, thanks for the great review! So happy to hear you had such a positive experience with Jack in our London Colney office and if you ever require our services again, please do get in touch!

Rated 5 out of 5 stars

I would highly recommend JW&Co with…

I would highly recommend JW&Co with thanks to Jack for his professionalism, communication and most of all his calmness in keeping the chain together! Thank you

May 16, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Melissa, Thank for your lovely review! So happy to hear you had such a positive experience with Jack and we will be sure to pass on your lovely feedback.

Rated 5 out of 5 stars

Excellent Agent Service

I was renting my apartment from JW&Co for close to three years and in that time the communication was excellent and any problems were actioned and resolved quickly without any undue stress. Would definitely recommend their services to anybody that asks.

May 13, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Blake, Thanks for your great review! Delighted to hear you had such a positive experience throughout your tenancy, you were a great tenant and we're sad to see you go! We wish you the best of luck in your move and hope you're settling in well, should you ever require our services again, please do get in touch!

Rated 5 out of 5 stars

The experience we have had with JW…

The experience we have had with JW lettings has been excellent. All are professional . In particular Lauren King has been very helpful, understanding and efficient at answering all queries we have had .
Thanks again 😊

May 13, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Martin, Thanks for kind review! Delighted to hear you've had such a positive experience with our Lettings Team and will be sure to pass your kind words on to Lauren!

Rated 5 out of 5 stars

Professional yet friendly service

Professional yet friendly service. Carried out their role perfectly. The team have a real family feel about them and did exactly what they said they would do in a timely manner. Such an easy process!

May 6, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Martin, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words.

Rated 5 out of 5 stars

The journey from the start was…

The journey from the start was seamless. James showed us round during the covid pandemic and he was very efficient and helpful. The new home fitted our strict criteria perfectly and negotiations were smooth.
The service we received from Danielle and Ruth was impeccable and they both put our needs and expectations at the forefront of everything. The process took slightly longer than expected but the commitment and service stayed strong. Finally we are looking forward to receiving the keys to our beautiful new home and will spend the next chapter of our lives enjoying our forever home.
Thank you for a refreshing experience with JW and Co.
Ruth and Mark

May 4, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Ruth & Mark, we are so grateful for your stellar review! Great to hear you had such a good experience with our Park Street Team and will be sure to pass on your kind words.

Rated 5 out of 5 stars

A hard time made easier

The whole experience was made so much easier with the help of the staff at the How Wood J&W office particularly Danielle it was my first sale and Danielle talked me threw ever step and explained everything a great help to me and a very good representative for J&W i cant thank her enough 🙏🏻

May 4, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Alan, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Amazing service!

Amazing service! I can honestly say the purchase of my 1st home was a stress-free experience this was due to the excellent service provided by the team in the Bushey office of JW&CO. Nick and Tim were professional and very helpful throughout. They always returned my calls and emails promptly. Overall I would highly recommend JW & Co as I was very pleased with the warm, friendly, and efficient service.

April 29, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Hannah, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to our Bushey Team.

Rated 5 out of 5 stars

A pleasure from start to completion

Having JW&Co as our agents to sell our house has been a pleasure from start to finish. They were highly communicative, respectful and understanding of our needs and were also able to secure us an offer within 48 hours of going on the market. I wouldn't hesitate to recommend Ruth and the team at JW&Co to my neighbours and friends in the future.

April 27, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Natalie, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to our Park Street team.

Rated 5 out of 5 stars

London Colney - great experience

We sold our property through London Colney office, selling a property can be quite stressful but Jack did a great job, always kept us up to date and easy to communicate with.
Thank you

April 23, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Romilda, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to our London Colney Team.

Rated 5 out of 5 stars

Patient estate agent that always had our back!

Having rented our house through JW&Co for the past 20 years (from back when they were called Langleys), they were the obvious choice for selling our home. Ruth marketed the house well, took great photographs and the team were quick to get it on the market for us. Their commission rate was good too. Danielle did what felt like an endless amount of viewings and was always professional and clearly working on our behalf at all times. She became our main contact and grew to know our property well! When the offers eventually started to come in Danielle was helpful and patient! We eventually agreed on an offer, which Danielle again made sure was legitimate and not a time waster. She definitely helped us to get our sale to its final completion. I think we'd still be on the market if it hadn't been for Danielle's hard work and endless professionalism. We would highly recommend the JW & Co Park Street office team; Danielle in particular!

March 31, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Karen, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to our Park Street office.

Rated 5 out of 5 stars

Professional and friendly

JW&Co Langleys in Park Street did a great job in seeing the sale of our house through from beginning to end. It was a high maintenance sale that needed a lot of hand holding, guidance and diplomacy to manage but they did this professionally and with a friendly smile throughout. And we got their in the end with their perseverence. Thank you!

March 26, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Emma, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to our Park Street Office!

Rated 5 out of 5 stars

Jack has been amazing throughout the…

Jack has been amazing throughout the whole process of selling our property.Every time I called or messaged Jack he was always ready to answer all my queries and nothing was ever to much trouble.I would highly recommend JW&Co Jack & the team have been great and a pleasure to deal with all the way through this stressful process.

March 20, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Tracy, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to our London Colney Office.

Rated 5 out of 5 stars

excellent communication

I am so pleased that JW&Co were recommended to me, I was immediately impressed with the service and photography of the property. Within 10 days we had accepted an offer of the full asking price. The solicitors involved proved to be very challenging to work with, Mark was a huge help in maintaining communication between both parties and enabling the sale to progress. I would recommend JW&Co to anyone looking to sell or buy in Hertfordshire.

March 19, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Suze, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words on to Mark and the London Colney team.

Rated 5 out of 5 stars

Great experience and Jack Cotton is amazing!

We had a very great experience selling our home in London Colney with JW&CO. We had an 8 month long journey with ups and downs but having Jack Cotton by our side every step of the way through the process was amazing. His dedication to help us see it through to the end was so kind and helpful and truly the definition of going above and beyond. I would always recommend JW&CO to anyone!

March 12, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Dami, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words. Always a pleasure to hear such amazing feedback, we really appreciate it!

Rated 5 out of 5 stars

A job well done

I wouldn't hesitate in recommending the Colney office of JW&Co to anyone looking to sell a property in the area. Despite the strain of a pandemic and resulting lockdowns, Mark worked tirelessly on our behalf to ensure things stayed on track with our sale. I found it particularly refreshing to deal with an agent who doesn't trot out the usual estate agent cliches and is amiable, direct and honest.

March 7, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi PB, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words.

Rated 5 out of 5 stars

Jack has been amazing throughout our…

Jack has been amazing throughout our whole process of purchasing our house. Every time I called Jack, he was always ready to answer my calls and help with any problems. He was great at letting us view the house as many times as we liked. I would definitely recommend Jack and the team again.

March 5, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Amelia, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to our Jack in our London Colney office!

Rated 4 out of 5 stars

JW&Co Langleys, Park Street

We used JW&Co estate agents for a probate house sale which was completed on 16th February 2021. The sale went very smoothly. Ruth Bearne was professional and efficient throughout and kept us informed every step of the way. Would I use them again, yes I would.

March 5, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Susan, thanks for the lovely review! We'd love to hear from you on what we could have improved in our service to make this a 5* so please do feel free to get in touch with stalbans@jwandco.co.uk with any feedback which we'll keep strictly confidential.

Rated 5 out of 5 stars

Efficiency and professional throughout

After unsuccessfully listing our property with a couple of other agents in the area, Mark and his team sold our property quickly and were professional throughout. They have great knowledge of the area and I would definitely recommend them to others.

February 22, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Sarah, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to Mark and our London Colney team.

Rated 4 out of 5 stars

JW&Co have been helpful and pleasant to…

JW&Co have been helpful and pleasant to deal with. Jack was very helpful and honest during viewing and negotiating for the let on the property. Once I moved in there were a couple of things that needed to be sorted out and JW&Co were helpful in that respect, things did take a little longer than I would have expected initially but chalk it up to being in a pandemic situation and various contractor commitments etc. Lauren has been helpful with maintenance and other post move in admin too. I look forward to this service continuing throughout the duration of my tenancy!

February 14, 2021
Unprompted review
JW&Co Langleys logo

Reply from JW&Co Langleys

Hi Tom, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to our Lettings Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look