Disappointed the dolls name Lucia wasn't on the box like the picture showed . The doll its self is lovely
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After I ordered an item you sent me a message saying you had made an error with the price and requested more money via bank transfer before sending the items!! Absolute scam artists! I messaged back d... See more
Good website to navigate, some great deals here and there. We ordered a child's car seat. Excellent value, a well known and very safe model, brilliant communication. Delivery was grand and we had opti... See more
High chair came very quickly after ordering. By my own mistake I had the straps the wrong way which had overstretched the clip meaning they kept coming undone. I contacted the company who dealt with t... See more
Company details
Written by the company
Kaleidoscope Babycare stands as a premier and top-ranked babycare and nursery retailer in the United Kingdom. Catering to all your needs for the newest addition to your family, we offer a comprehensive range of products, from essential newborn items to accessories for your little one's first bike. Our commitment is centered around family values. With over two decades of experience, our guidance and expertise stem from personal journeys and rigorous training, ensuring we can address any inquiries you may have. We are eager to assist you with a diverse array of items, including Pushchairs & Strollers, Travel Systems, Tandems, Twin & Triples, Baby Carrier & Slings, Car Seats, Room Sets, Cot Beds, Cots, Cribs, Highchairs, Booster, Bouncers & Rockers, Swing Chairs, Walkers & Entertainers, Playgyms/Activity Centres, Baby Monitors, Safety Gates, and baby and home safety. Our dedication revolves around meeting genuine needs for both mothers and babies. All our products are meticulously crafted to simplify and enhance the lives of families, reflecting our daily commitment when interacting with customers. Partnering with numerous reputable brands, we assure you that choosing the best for your baby will be a satisfying experience.
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3.5
Average
192 reviews
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Excellent experience
Excellent experience. Quality of item was better than expected. 5 stars all the wsy
April 24, 2024
Unprompted review
The product was very well made and…
The product was very well made and strong nice size worth the money
February 27, 2024
Very happy
I am very satisfied with my purchase.Quick and easy transaction.Thank you.
February 26, 2024
Brilliant bed my grandson loves it
Brilliant bed my grandson loves it, so easy to put together
Fast delivery highly recommend
JCB toddler bed
February 12, 2024
Unprompted review
Cosy n safe champion pushchair
Ordered a pram that I fell In love with arrived the next day exactly as listed and I love it even more thank you very much! Ooo and just to add they were the cheapest around!!
Perfect communication also couldn't of been a better experience so thank you!!
January 16, 2024
Unprompted review
Great bedside and portable crib
A very good looking and sturdy crib, for beside the bed for those nighttime feeds. Easily put together, and having the coasters make this crib easy to move about, especially once baby is to be introduced to family and friends.
Would definitely recommend to, and for, all new mums!
January 4, 2024
Unprompted review
Friendly knowledgeable shop assistant
Friendly knowledgeable shop assistant, very competitive prices and prompt delivery. Thank you.
February 3, 2024
Unprompted review
Would recommend
Great communication once contacted.
Great service bar slow dispatch timing although may have been due to a warehouse move although had this been communicated at order it would have been better. Would recommend
February 7, 2024
Unprompted review
My car seat came as ordered
My car seat came, within the time frame and as ordered. I didn’t have any specific details about delivery, but once I contacted them they got back to me straight away.
February 19, 2024
Beautiful wooden cradle
My friend's daughter researched for a bedside cradle, and it was to be my gift for her. I had it delivered to my home, and I must say that it arrived safely and well packaged, and at the time stated on the order. We haven’t opened it yet, but it looks really sturdy and it even has coasters and it rocks! I would definitely recommend this to any new mum’s-to-be.
February 10, 2024
Brilliant and fast delivery
February 20, 2024
Unprompted review
I ordered an item from their website on…
I ordered an item from their website on 21/01/2024. It was supposed to take between 5 and 10 days to arrive as per their website. The delivery date was 05/02/2024 which was 2 weeks and not 5 to 10 days but whatever.The order didn't arrive on 05/02 so I contacted them about it and they answered saying that they didn't have the item I had ordered and that they would receive a shipment later that week.a couple of days later i receive a automated email from them that the item had been shipped. The day after I contacted them by email to check if they could give me an update on when my package would arrive given that they had shipped it the previous day. No answer to that email.Found out from royal mail that the parcel had been shipped the day after they said it had been shipped.I once again email them very annoyed about how the whole thing had been handled and their answer was sending me the tracking number...
February 10, 2024
Reply from Kaleidoscope Babycare
Hi,
I apologise for any inconvenience you experienced with your recent order, and I appreciate you taking the time to share your feedback. We sincerely regret that the delivery did not meet the initially provided timeframe, and we understand your frustration with the delay.
It's important to note that we strive to keep our customers informed about any unexpected delays. We did notify you promptly about the delay in the availability of the item and the subsequent shipment. However, we acknowledge that sometimes emails may inadvertently land in the junk mail folder. Additionally, we apologize for any oversight in responding to your follow-up email, and we will address this internally to ensure it doesn't happen in the future. Please understand that the delay in delivery from our supplier was beyond our control, but we genuinely appreciate your patience. We're delighted to hear that your package has successfully reached you. If there's anything else we can assist you with, please don't hesitate to let us know.
Kind Regards
Customer Services
I was waiting for my order for nearly 2…
I was waiting for my order for nearly 2 months. I wasn’t told anything about it until I reached out to them for them to say they’re waiting for stock. I requested a cancellation but then they took the money off me and apparently didn’t get a cancellation request. All a massive mess about to be honest. Won’t be ordering again.
February 13, 2024
Reply from Kaleidoscope Babycare
Hi,
I'm sorry to hear about the challenges you faced with your recent order, and I appreciate your feedback. It seems there was a miscommunication regarding the cancellation request. We did not initially receive a cancellation request from your side. However, upon your message to stop the order when notified by the courier company, we promptly took action, and you received a refund. We apologise for any inconvenience caused and appreciate your understanding. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We are here to help and committed to ensuring a smoother experience for you in the future.
Kind Regards
Customer Services
This was a lovely prompt service
This was a lovely prompt service. The rain cover was with me very quickly. Well packed & fabulous. I emailed the store to ask a question & colleagues responded straight away. Great service. I would definitely recommend.
February 2, 2024
Unprompted review
Reply from Kaleidoscope Babycare
Hi,
Thank you so much for taking the time to share your positive experience with our service! We are thrilled to hear that you found our delivery prompt and efficient, and that the rain cover arrived quickly and well-packed. Our team takes pride in providing excellent customer service, and we're delighted that your inquiry was addressed promptly by our colleagues. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Kind Regards
Customer Services
Delivery was right in time and it was…
Delivery was right in time and it was in excellent condition as described. Already used the stroller and will be travelling with it in March to a hot region. So it is exactly what I needed. Many thanks.
January 13, 2024
Unprompted review
Reply from Kaleidoscope Babycare
Hi Jessica,
Thank you for your wonderful feedback! We're thrilled to hear that your delivery was prompt, and the stroller exceeded your expectations. It's fantastic to know that it's already serving its purpose, and we hope it enhances your travel experience in March. Safe travels, and feel free to reach out if you have any more questions or needs!
Kind Regards
Customer Services
Customer service was great
Customer service was great and product arrived quickly once I got in contact with them.
January 10, 2024
Unprompted review
Reply from Kaleidoscope Babycare
Hi Tallulah,
We're delighted to hear you had a positive experience with our customer service and that your product arrived promptly once in contact. Your satisfaction is our priority. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!
Kind Regards
Customer Services
Great car seat and price
Great product and the best price I could find on the internet. The item didn't get dispatched for some unknown reason but as soon as I made them aware of it they arranged delivery straight away.
The car seat is lovely, great quality and most of all we know it's really safe.
February 9, 2024
Unprompted review
Reply from Kaleidoscope Babycare
Hi Jennifer,
Thank you for your kind words! We're thrilled you love the car seat and found it at the best price. We apologise for any delay, but we're glad we could quickly resolve it for you. Your satisfaction and safety are our top priorities. Enjoy your new purchase, and feel free to reach out if you need anything!
Kind Regards
Customer Services
Experience was great
Experience was great. Customer service got in contact as didnt have the colour mat I ordered.
February 2, 2024
Unprompted review
Reply from Kaleidoscope Babycare
Hi Katherine,
Thank you for your positive feedback! We're pleased to hear that your overall experience was great. If you have any further questions or need assistance, feel free to reach out. We value your business!
Kind Regards
Customer Services
Great prompt service
Great prompt service. Ordered a balance bike for my 2 year old daughter days before Christmas in a panic having been let down by another website. I received prompt replies to my annoying chasing emails and the bike arrived when it was supposed to, before Christmas. Happy days
December 21, 2023
Unprompted review
Reply from Kaleidoscope Babycare
Hi Eder,
Thank you for sharing your experience! We're thrilled we could provide prompt service and ensure your daughter received her balance bike before Christmas. We appreciate your understanding and are delighted to have played a part in creating happy days for your family. If you have any more needs or questions, feel free to reach out. Happy riding!
Kind Regards
Customer Services
Reply from Kaleidoscope Babycare
Hi Sam,
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service, efficient delivery, and follow-up. If you ever need assistance in the future, feel free to reach out. We appreciate your support!
Kind Regards
Customer Services
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