Disappointed the dolls name Lucia wasn't on the box like the picture showed . The doll its self is lovely
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After I ordered an item you sent me a message saying you had made an error with the price and requested more money via bank transfer before sending the items!! Absolute scam artists! I messaged back d... See more
Good website to navigate, some great deals here and there. We ordered a child's car seat. Excellent value, a well known and very safe model, brilliant communication. Delivery was grand and we had opti... See more
High chair came very quickly after ordering. By my own mistake I had the straps the wrong way which had overstretched the clip meaning they kept coming undone. I contacted the company who dealt with t... See more
Company details
Written by the company
Kaleidoscope Babycare stands as a premier and top-ranked babycare and nursery retailer in the United Kingdom. Catering to all your needs for the newest addition to your family, we offer a comprehensive range of products, from essential newborn items to accessories for your little one's first bike. Our commitment is centered around family values. With over two decades of experience, our guidance and expertise stem from personal journeys and rigorous training, ensuring we can address any inquiries you may have. We are eager to assist you with a diverse array of items, including Pushchairs & Strollers, Travel Systems, Tandems, Twin & Triples, Baby Carrier & Slings, Car Seats, Room Sets, Cot Beds, Cots, Cribs, Highchairs, Booster, Bouncers & Rockers, Swing Chairs, Walkers & Entertainers, Playgyms/Activity Centres, Baby Monitors, Safety Gates, and baby and home safety. Our dedication revolves around meeting genuine needs for both mothers and babies. All our products are meticulously crafted to simplify and enhance the lives of families, reflecting our daily commitment when interacting with customers. Partnering with numerous reputable brands, we assure you that choosing the best for your baby will be a satisfying experience.
Contact info
3.5
Average
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful customer service
Poor customer service from kaleidoscope Ignore emails for weeks on end and I received a wardrobe in 3 different parts on separate delivery days I was never told about this nor was I emailed to let Me know.
I opened the box to set up realising not everything was I the box and that I would relieve other parts 3 weeks later.
I email and say I'd like to return as bits were missing (obviously not my fault) they they replied telling me I had to pay £70 for this to be returned to them or they would pay (as I refused) and they would take it out of my refund anyway and they were not paying for it even tho it was there mistake!!! Disgraceful I also may I add had to wait 4 weeks for 1st part to be delivered a further 10 days for part 2 and another week for part 3!! Even tho online it told me it would he delivered with 3-5 working days.
Disgusting spoke to citizens advice and was told they should be paying for it I then rung them back and was told it basically wasn't there problem and to email the online team!!
Shocking!!!!!
December 14, 2022
Unprompted review
AVOID AT ALL COSTS
Shocking customer services ignore your emails for months
I ordered a doll for my daughter for Christmas over 4 months ago and still not received anything no confirmation on when it will be delivered.
Rung shop numerous times to explain was a christmas present and no sympathy or anything.
Requested for order to he cancelled so I could buy another in time for Christmas and was told I couldn't as they had already made the order with suppliers
But if so why couldn't they tell me a delivery date???
Liars!! Still no doll and no refund!!!!
Also fob you of telling you they will speak to the "online team" and never contact you back
AVOID AT ALL COSTS!!!!!!!
January 2, 2023
Unprompted review
Great prices and quick delivery!
Not only was the price for the new car seat the best I could find online, but it was delivered really quickly (ordered Saturday arrive Tuesday morning!)
The website was really customer friendly and had loads of different options for ways to pay, which at this time of year was really helpful!
Loads of choice with car seats (I knew which one I wanted though) but lots of information on there too.
December 6, 2022
Unprompted review
Got just what I was looking and easy to…easy order
Got just what I was looking and easy to order
December 2, 2022
great service and value
November 10, 2022
Deceptive advertising
The booster chair I received is very different from the photos and descriptions featured on the website. I don’t think it’s a genuine product. Sent them numerous emails, though they acknowledge it’s different, they ignore my request for a return and refund. Called customer service who said she couldn’t do anything about it and that I had to do it via email. But they don’t reply to my emails. Wish I’d read more reviews before buying from them as this is apparently not new. After a month of trying to resolve the issue directly with them without any success, I’ve reported them to Trading Standards and got my money back via a chargeback claim with my bank.
November 2, 2022
Unprompted review
Reply from Kaleidoscope Babycare
Dear YW,
Thank you very much for taking time to leave a review.
On checking the record we have sent you all the email replies via email.
We are not the manufacturer of the product, we supply good quality products to our customers.
As you mentioned you have recieved a different product to what you ordered which is strange and we also confimed with the manufacturer the product you have recieved is correct.
We have sold 100's of these and have never had this issue arise.
You are more than welcome to contact directly to manufacturer.
Sorry for inconvenience caused
Kind Regards
Customer Services
Thank you for your service I received…
Thank you for your service I received my delivery on time.
November 4, 2022
Unprompted review
Ordered easily and delivered quick
October 12, 2022
I ordered a pram
I ordered a pram. Everything went smoothly, item delivered and as described. Good value for money.
October 13, 2022
Unprompted review
Customer Service
Ordered a DIDI CAR for 2 of my youngest grandsons. Although we had an issue with it I emailed Kaleidoscope and they forwarded my concern onto the manufacturer. The communication between us all was great and prompt. Issue sorted, replacement received. GREAT customer service. Cannot fault either company. 2 very happy grandsons.
Many thanks again.
October 10, 2022
Unprompted review
Excellent service
October 6, 2022
I got a stroller from this company
I got a stroller from this company.
Fantastic delivery timing.
September 12, 2022
Unprompted review
Ordered a pram for a doll order was…
Ordered a pram for a doll order was £64.99 of which I paid
Awaiting delivery I was emailed to tell me to pay a further £65.00
As the pram had been advertised wrong and should have been £129 .00
I asked for discount for there mistake told no so have asked for refund
Awful customer service will never order again
September 11, 2022
Products as advertised but very slow delivery
Estimated arrival of products was a few days. Reality was 8 days until dispatch and another 9 days after that until Evri delivered it. So I wouldn't use this company if you want an item reliably quickly.
August 18, 2022
Unprompted review
item is great and the delivery is the fastest ever can bee I only ordered yesterday evening and it came today morning is high quality just as it shows online I'm very happy and I highly recommend
The item is great high quality and just as it shows online I just ordered yesterday evening and I received today morning is the fastest delivery ever and it was free delivery I highly recommend many thanks
September 1, 2022
Quick delivery and excellent service
Ordered our duo pram 2 days ago and it has been delivered already! Tested the pram earlier and all works great. Excellent service.
August 26, 2022
Unprompted review
Excellent product /service as always
August 12, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.