The communication from the start, once in motion, everything goes has smoothly from posting the product to receiving it in days, so not much problem with changing your work schedule.
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Review summary
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Thanks again Kane Service , very rare these days you find a product you believe in with an outstanding back up support, whether it be standard routine calibrations or repairs , all is dealt with great... See more
Have used Kanes annual service and recertification service for a few years now. My existing analyser was getting on in years and this year they couldn't get the calibration correct. So as part of the... See more
Everytime I send my device to Kane for calibration, it comes back clean with fresh filters etc. This time the screen had a few lines of pixels missing that I never mentioned to them, it came back work... See more
Company details
About Kane International
Written by the company
Welcome to KANE
The UK’s best handheld emissions analysers with the best after sales service or your money back
KANE analysers have KANE CARE - our Queen's Award winning 10 Year warranty, same day service & 20 Year all inclusive pricing or your money back.
Some KANE analysers have KANE LINK - our promise to future proof your analyser for tomorrow’s Heat Pumps, Hydrogen boilers & ACR systems.
Our Welwyn Garden City & Greater Manchester centres are certified to ISO 9001, 14000 & 17025 and we have the only UKAS gas certification centre for O2, CO, CO2 & NO analysers.
We support customers in over 40 countries through sales & service partners and sister companies in France, Germany, North America, Mexico, China, Hong Kong & Korea.
Call 0800 059 0800, visit www.kane.co.uk or email sales@kane.co.uk for more information.
Contact info
KANE House, 11 Bessemer Road, AL7 1GF, Welwyn Garden City, United Kingdom
- 0800 059 0800
- sales@kane.co.uk
- kane.co.uk
4.4
Excellent
6K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Great customer service.
June 8, 2026
The turnaround time is not as posted
The turnaround time is not as posted. We sent the analyser on Monday and it still hasn't been returned a week later. Not good for business.
June 15, 2026
Reply from Kane International
Hi,
Thanks for leaving us a review - I'm sorry to hear we didn't meet your expectations on this occasion.
We have been trying to contact you to discuss this, please call our Customer Service Team on 0800 059 0800 if you would like to discuss this further.
Thanks
Quick and efficient
Quick and efficient. Meter sent for service but failed and was replaced for free without any questions.
June 15, 2026
The analyser was returned quickly.I put…
The analyser was returned quickly.I put in my gas sniffer for repair,they replaced with brand new one.It is an essential piece of equipment so I was really pleased.When I have contacted Kane they have always acted professionally towards myself
June 12, 2026
Easy to send items to kane great…
Easy to send items to kane great service, always back on time no break in work
June 12, 2026
Great service
June 11, 2026
Dropped off analyser on Wednesday
Dropped off analyser on Wednesday, received back following Tuesday.
Quick service, only downside it cost almost £300 for annual service check.
June 10, 2026
Being self employed I needed a quick…
Being self employed I needed a quick service and getting my kane gas tester back so qick was very good.
June 2, 2026
A copy of my email to customer services…
A copy of my email to customer services
I've just received my 458s back from calibration
There is still an error with my address
The package was sent to BS1
I lived in this postcode about 20 years ago so some how you still have this mixed address on your files, as do DPD who could not deliver cus the address does not exist.
I opted to have the package re-delivered to a local DPD locker so I could go & pick it up.
This is obviously not great & a load of hassle I could do with out.
The same thing happened last year. I purposely went through my account settings to correct the error but its still not sorted.
The address saved on my account is correct. That being . BS15
THE POST CODE IS NOT ####### BS16######
Can you please correct your records accordingly so this doesn't happen again.
Can you please confirm when the changes have been made
I had a very swift response from customer service with apologies & an assurance my records have been updated.
Overall a reoccurrence of the same issue that happened last year. Undoubtedly an unusual occurrence but frustrating just the same.
June 9, 2026
Reply from Kane International
Hi,
Thank you for your recent Trustpilot review and we're sorry you didn't get the KANE CARE service you expected.
I can confirm our systems have now been updated, sorry this was not done previously.
Thank you for being a KANE customer
Always good.
June 8, 2026
Poor service and complete absence of customer-care
Flue gas analyser (working faultlessly) sent back to Kane for annual recalibration, returned to me in a non-functional condition, albeit apparently recalibrated and recertified! It's a shame they don't think it a good idea to ensure that the unit is working before sending it back. This is not the first time this has happened to one of my analysers in recent years. At least the first time it occurred they sent me a loan unit so I was able to carry on working. This time no offer of a loan unit, no explanation of the shoddy service and no honouring of the 'Kane Care' guarantee as per the website I quote... KANE CARE LIFETIME WARRANTY is our promise to never let you down or your money back
No customer-care interaction, no attempt to reach out to the customer. Shocking.
June 1, 2026
Reply from Kane International
Hi Gary
Thanks for leaving us a review - I'm sorry to hear we didn't meet your expectations on this occasion.
We have been trying to contact you to discuss this, please call our Customer Service Team on 0800 059 0800 if you would like to discuss this further.
Thanks
VERY DISSAPOINTED BY KANES SERVICE,
VERY DISSAPOINTED BY KANES SERVICE,
I sent my analyser off for calibration to Kane mid afternoon Thursday and only received it back 5 days later. I used kanes delivery system and it arrived to them after 11am, they then highlighted that if the unit isn’t received before 10am that they do not then honour the service at all and then it seems the 6 day turnaround is an acceptable service. The unit was sent with there choice of delivery which you would assume would guarantee delivery to them before 10am, however this is clearly not the case.
They have made no interest in refunding me for the poor service and not delivering on what they promise online. They market as ‘ no quibble’ but there’s been a lot of quibbling.
I phoned on the Saturday and was told I would receive it on Monday, I didn’t. I was sent royal main tracking on Saturday that didn’t work as they hadn’t posted it on the Saturday. They then sent me another tracking with Parcelforce which also didn’t work. They said they have sent it back for delivery using parcelforce before 10am however they say online that it’s before 9am delivery they offer.
Shocking service and will be posting my reviews on multiple platforms to help warn other companies who use Kane products so they can prepare more accordingly and not rely on Kane delivering what they promise online.
June 16, 2026
Unprompted review
Reply from Kane International
Hi Mark
Thank you for your review and we're sorry that we haven't met your expectations on this occasion.
I've taken a look and can see that we received your analyser on 12/06/26, after the 10am cut off time and dispatched this on the next working day as part of our KANE CARE promise.
Any questions, please reach out to us by calling 0800 059 0800 7am - 5pm any normal weekday or emailing uksales@kane.co.uk
Great service quick efferent and service
June 3, 2026
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