The items received were well packed(important as they are fragile!) and were delivered quickly. Unfortunately one of the items was the incorrect colour- not this company’s fault but their supplier who... See more
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Review summary
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Based on these reviews
Great company to deal with. Customer care excellent, will literally go out their way to help. Personally delivered an item to me as I was recovering from an operation so I could not drive to collect... See more
Fantastic company, I’m so impressed by the service I received. Updated throughout the process from initially placing order to receiving item. Postage charge was extremely reasonable, received my item... See more
We purchased two mugs which were a good price, delivered next day and very well packaged ensuring they arrived in perfect condition
4.8
Excellent
125 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Exceptional customer service.
The items received were well packed(important as they are fragile!) and were delivered quickly. Unfortunately one of the items was the incorrect colour- not this company’s fault but their supplier who had labelled the goods incorrectly. Kayu arranged for a replacement direct from the suppliers themselves which was dealt with promptly. I must commend this company on their exceptional customer service and would not hesitate to buy from them again.
January 27, 2026
Lovely items from Kayuhome
Lovely items from Kayuhome, highly recommend, quick delivery, packaged well. Thankyou,
March 23, 2026
Very helpful staff
Very helpful staff. Just a small problem with the availability of a certain lampshade. Called to see if it was in stock which I was told it was (before making payment) turns out the one showing in stock was a replacement for another customer. Obviously a lack of communication between staff, refunded so no further issues.
March 16, 2026
Really great customer service
Really great customer service, great price point, quick postage and lovely company! Thank you!
March 9, 2026
Super speedy delivery
February 19, 2026
Very considerate and fast delivery.
February 16, 2026
Great communication :-)
The team at Kayu gave great honest communication to help me resolve issues and came up with solutions leaving myself and my client happy.
February 10, 2026
Great company
Great company to deal with. Customer care excellent, will literally go out their way to help. Personally delivered an item to me as I was recovering from an operation so I could not drive to collect item. James , great guy, great communications and customer care. Thank you
January 22, 2026
Fantastic company
Fantastic company. I ordered two Namuna, Nkuku Wooden trays to use as tops for two round tables. On arrival one of the trays was slightly damaged, however I contacted Kayu straightaway and they replaced the damaged tray and dealt with my issue professionally and promptly. I will definitely buy from this company again! Thank you Brian and Pippa x
January 8, 2026
Fabulous price in the sale
Fabulous price in the sale, great communication, received promptly, and well packaged.
January 6, 2026
Fantastic company
Fantastic company, I’m so impressed by the service I received. Updated throughout the process from initially placing order to receiving item. Postage charge was extremely reasonable, received my item the next day, beautifully and carefully packaged. Cannot praise the company enough, I shop online all the time, and my first experience with Kayuhome was exceptional. Thank you so much!
January 5, 2026
Excellent company
Excellent company. Quick dispatch and delivery. Items were extremely well packed. I’ll be back.
November 5, 2025
Reply from Kayuhome
Dear Debbie, many thanks for taking the time to leave a review. We look forward to helping again in the future. Kind regards, James and the team at Kayu Home
Great service
Would highly recommend . The price was really good and they were brilliant at getting it to us quickly. Will use again
October 30, 2025
Excellent Service
Very efficient service, good communication on status of order which arrived perfectly and thoughtfully packaged.
October 28, 2025
Reply from Kayuhome
Many thanks for your review Sally - it is much appreciated. I hope we can help again in the future. All the best, James and all at Kayu Home
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