Fantastic company. I ordered two Namuna, Nkuku Wooden trays to use as tops for two round tables. On arrival one of the trays was slightly damaged, however I contacted Kayu straightaway and they repl... See more
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Great company to deal with. Customer care excellent, will literally go out their way to help. Personally delivered an item to me as I was recovering from an operation so I could not drive to collect... See more
This has to be the best furniture purchase I have ever made. The sideboard is truly beautiful and is a perfect addition to my living room. I was drawn to it from when I first viewed it online, and on... See more
The items received were well packed(important as they are fragile!) and were delivered quickly. Unfortunately one of the items was the incorrect colour- not this company’s fault but their supplier who... See more
4.8
Excellent
137 reviews
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A great experience.
The mirror we chose was not in stock, however this was clearly explained on the website (unlike many others where you only find out after payment) and the option to pay a 50% deposit, with the remainder payable once the item was back in stock, was appreciated. The balance was taken automatically and the mirror arrived shortly there after. Great service. Thanks.
November 20, 2024
Superb customer service this week from…
Superb customer service this week from Jack , after a small delivery hiccup, I was dealt with quickly and professionally and follow up too. Will most definitely be back and order again, you’ve got a customer for life and will spread the word .
Thank you team Kayuhome
Hayley
November 20, 2024
Well made , looks good
Even though I paid a deposit the item came back into stock and I was not notified and had to enquire.
Brilliant service from there on in.
Very pleased with the unit, well made and looks good.
November 11, 2024
Excellent experience
Excellent experience. Ordered my gift and 24 hours later it was here!! Outstanding great communication from ordering, dispatch and delivery. Cannot fault this company 5*
November 7, 2024
Very fast delivery and well packaged
November 7, 2024
Good products, fast delivery
Fast delivery. Great product well packaged and a good price with the discount code. I would give 5 stars if they offered free delivery.
October 9, 2024
Reply from Kayuhome
Many thanks for your review and I'm glad to hear that you are pleased with the product, price and delivery service. We try to price our items as fairly as possible and, whilst we do offer free delivery on more expensive items of furniture, we think it is fair to charge a small fee for delivery of accessories (which is actually less than it costs us). This seems a fairer, more transparent way to charge for these items as opposed to just adding the equivalent of the delivery charge onto the price of products.
Thanks again and I hope we can be of service again in the future.
Kind regards,
James and the team at Kayu Home
Really pleased!
Item well packed - with super fast delivery. The price of the item was reasonable too. Would highly recommend.
September 30, 2024
Lovely item (decorated blanket box)
Item arrived soon after ordering, in excellent condition and looks lovely. The delivery man was very good and took the item through to its intended place.
September 16, 2024
My purchase came to the other side of…
My purchase came to the other side of the world without a scratch & faster than items I have bought within Australia
September 9, 2024
A beautiful product - Brass Frame
A beautiful product, there was a slight delay in dispatch (due to holidays) but after chasing it was sent super fast and securely!
July 22, 2024
Excellent
Excellent. Very pleased with the item. Kept up-to-date with nice communication on when it would be packed and sent out for delivery. The item arrived safely & quickly. Thanks
July 9, 2024
Excellent company and Nicki in customer…
Excellent company and Nicki in customer service is the best!
Many thanks.
June 10, 2024
It was delivered shattered
It was delivered shattered. I have reached out to customer service, waiting for a reply
May 14, 2024
Reply from Kayuhome
Dear Terri,
Thank you for your review and I am very sorry to learn that the glass light you ordered arrived so badly damaged.
While I hope you will agree that the light was very well packed, there is always a risk in sending this type of fragile item by courier, particularly when sending from the UK to the USA as in this case. We use Fedex for this type of delivery and they are normally very good, but inevitably items occasionally get damaged in transit however carefully we pack them.
We will of course arrange a full refund once we are back tomorrow after the weekend and will send confirmation once this has been processed.
I can understand your disappointment on receiving the light so badly damaged and your review obviously reflects this. I hope though that you have been happy with the service you received from my staff initially in dealing with your order and in our response to you.
Kind regards,
James Cottrell
Director, Kayu Home
Excellent products, value and service
April 30, 2024
Good website and lovely range of…
Good website and lovely range of products and very good price. Quick and efficient delivery. Perfect customer service. Thank you Nicki.
April 28, 2024
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