Fantastic company. I ordered two Namuna, Nkuku Wooden trays to use as tops for two round tables. On arrival one of the trays was slightly damaged, however I contacted Kayu straightaway and they repl... See more
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Review summary
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Great company to deal with. Customer care excellent, will literally go out their way to help. Personally delivered an item to me as I was recovering from an operation so I could not drive to collect... See more
This has to be the best furniture purchase I have ever made. The sideboard is truly beautiful and is a perfect addition to my living room. I was drawn to it from when I first viewed it online, and on... See more
The items received were well packed(important as they are fragile!) and were delivered quickly. Unfortunately one of the items was the incorrect colour- not this company’s fault but their supplier who... See more
4.8
Excellent
137 reviews
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Would buy from again
Good quality product, good customer service (especially Nikki in Customer service team) and faster than expected delivery (with good email updates)
March 4, 2024
I love Nkuku pots and a vase
I love Nkuku planters and a vase! Very well packaged and super fast delivery!
Highest recommendations!
February 7, 2024
Excellent customer service- Great Company
Really happy with my plant pot and also super responsive customer service when FedEx caused some confusion
January 22, 2024
Very quick and efficient
January 10, 2024
Great service
Really happy with the product I ordered and for the helpful and efficient customer service along the way.
December 18, 2023
Great communications and delivery was…
Great communications and delivery was prompt. Slight issue with breakage during transit which was rectified immediately & without hassle - excellent customer service :-)
December 11, 2023
Parcel not received
December 8, 2023
Reply from Kayuhome
Dear Helen,
I'm very sorry to learn that you have not received your parcel. As per my earlier email to you today, this was dispatched with Fedex on Friday, the morning after you placed your order. We have tracked the parcel with Fedex and it is shown as having been delivered on Monday morning and signed for by your neighbour.
As your neighbour has told you that they didn't receive the parcel, we have contacted our account manager at Fedex, who is looking into this for us with the driver concerned.
Please rest assured that we will get a set of glasses to you - either the original ones sent out or a new set if they cannot be located.
We will be in touch again as soon as we have heard back from Fedex and will hopefully be able to locate the parcel for you quickly.
Kind regards,
James Cottrell
Director, Kayu Home
To follow on from my earlier reply, thank you for letting us know that the parcel has now been located, having been left outside the door of another neighbour on Monday. We have asked Fedex to investigate why this was the case and why the driver evidently didn't obtain a correct signature.
Once again, I am sorry for the inconvenience caused and that you didn't have the glasses in time for your anniversary but am glad that you have now received them.
Best wishes,
James
Great Service and good quality products
Good Retailer with lovely products and great service. Good price for good quality bronze lanterns and delivered safely and when promised.
November 20, 2023
Excellent service from ordering to…
Excellent service from ordering to delivering and very good product!
October 31, 2023
Great prices
Great prices, excellent communication and super fast delivery. Thank you very much indeed!
October 31, 2023
Extremely helpful
September 18, 2023
Can highly reccomend
Appreciated being contacted by the company as the delivery address was incomplete.Polite ,courteous and efficient service and very pleased with the order.
September 4, 2023
Beautiful piece just as shown in photo
Beautiful piece just as shown in photo. But not packaged well and arrived with broken glass.
August 14, 2023
Reply from Kayuhome
Dear Anne, thank you for your review and I'm sorry to learn that your item arrived with damaged glass.
Whilst we do try to package everything very carefully, we are largely at the hands of the courier companies in sending smaller items and damage can inevitably occur.
In this case the item was delivered to your address in the USA and so would have passed through even more touch points than normal, increasing the risk of damage.
We are currently in touch with Fedex about the damage and I know one of our team has already been in touch with you to discuss next steps.
Kind regards,
James
Arrived quickly & very well packaged. Really happy with lampstand
Arrived quickly & very well packaged
July 10, 2023
Beautiful product and super fast…
Beautiful product and super fast delivery thank you I will order again.
July 2, 2023
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