Kenny Waste Management Reviews 

120
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and the prompt, reliable service provided across various demanding construction projects and site locations. Many people note that the support team is always ready to help and consistently goes above and beyond to ensure completely smooth daily operations. Some reviewers were not happy with occasional delivery delays and repeatedly missed collections that caused serious operational issues on their busy work sites. Consumers also mentioned ongoing difficulties when trying to get timely responses from customer support or successfully resolving frustrating bin emptying problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, informative, and professional support... See more

Response time

People report positive experiences with response time, highlighting that inquiries are handled quickly.... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a great service and a very easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing company, coupled with an amazing service. With projects all over the North West & Midlands, they are our go to company to source & supply skips. Friendly, efficient staff, especially our Accou... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure what I needed so I rang for advice initially, I spoke to Rachel - what brilliant customer service, she explained the pricing, sizing and the process in depth. Skip arrived no problem a... See more

Company replied

Rated 5 out of 5 stars

I have recently become the lead on a construction project, so I am still working my way through everything relating to the project. Waste management is something that is very important to our company... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Kenny Waste Management. From start to finish everything was handled smoothly and professionally, and I couldn’t be happier with the service. A special thank you to... See more

Company replied


Company details

  1. Garbage Collection Service
  2. Environmental Consultant
  3. Logistics Service
  4. Waste Management Service

Written by the company

Our purpose is to manage your waste responsibly. As a family business offering national coverage, we have put our customers first since 1985. We are here to deliver tangible environmental and commercial benefits, to each and every one of our customers, thoughout the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(120)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great waste management company and…

Great waste management company and accommodating even on short notice. Claire was especially helpful and really helped us when needing multiple skips on site.

March 21, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for sharing your feedback, Bradleigh! We're so glad to hear that Claire and the team were able to assist you efficiently with your skip needs. We appreciate your kind words and look forward to working with you again soon!

Rated 5 out of 5 stars

Amazing company to collaborate with!

Kenny Waste Managment have been absolutely fantastic when helping out our charity!
We have formed a great collaborative partnership with the company and in particular with Tracey McMullen, when we need help.
This help ranges from collections and donations for our Easter and toy appeal (which reaches over 1000 children locally), volunteers to help with jobs on the park - they have helped us with mulching, planting and even helping build a willow hedge to prevent damage to our rose garden area.
When we have needed skip to clear out areas to be developed they have also provided these.
They are more than willing to help out our charity when needed and for that we are very grateful!

March 24, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you so much for your kind words, Emma! We’re thrilled to hear about the positive impact our partnership has had. It’s been a pleasure working with you and supporting your amazing charity initiatives. Tracey and the team are always here to help, and we look forward to continuing to work together to make a difference in the community.

Rated 5 out of 5 stars

We dealt with Claire for a project that…

We dealt with Claire for a project that lasted 1 month.

Claire was a fantastic help and always available and ready to assist, which made or job run smooth without any p.

Highly recommended

January 6, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you for your great review, Billy! We’re so glad to hear that Claire was able to support your project and make things run smoothly. It’s always our goal to provide excellent service, and we appreciate your recommendation. Looking forward to working with you again!

Rated 5 out of 5 stars

Couldn't fault the service

Couldn't fault the service. Delivered/Collected when they said with no issues. Good prices compared to their competition, would recommend.

April 3, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for the fantastic feedback, Stephen! We’re delighted to hear everything went smoothly with the delivery and collection, and that you found our prices competitive. We truly appreciate your recommendation and look forward to working with you again!

Rated 5 out of 5 stars

Claire Lawlor makes this company

Claire Lawlor makes this company what it it. She is as attentive as she is informed and as pleasant to deal with as she is adaptive to change. I honestly cannot dream of using another waste company whilst she is in Employment here. Good job team Kenny.

April 3, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you so much for your kind words! We're thrilled to hear Claire has made such a positive impact on your experience. We’re lucky to have her on the team, and we really appreciate your continued support. Looking forward to working with you again!

Rated 5 out of 5 stars

I have worked with Grace over the last…

I have worked with Grace over the last two years on various projects, very friendly and always willing to help, very quick response times. Grace is a credit to Kenny Waste.

April 3, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you for the fantastic feedback, Craig! We're so pleased to hear that Grace has been such a great help on your projects. Our friendly, professional team are at the heart of everything we do, and we appreciate your continued trust in Kenny Waste Management. Looking forward to supporting you on future projects!

Rated 5 out of 5 stars

Grace Leather - Second to none

Grace Leather is an excellent point of contact from Kenny waste management.
Always happy to help and support with any queries I have had and is always on hand when I have needed here.
Great individual who has excellent customer service skills and is an asset to Kenny's business overall.

April 3, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you so much for your kind words, Lisa! We're thrilled to hear that Grace has been such a great help and support to you. We agree, she’s a fantastic asset to the team! We'll be sure to pass your feedback on to her. Looking forward to continuing our collaboration!

Rated 5 out of 5 stars

Great partnership working

We have been working with Tracey, predominantly, in partnership on one of our contracts-the company are highly professional, communicate quickly and go over and above to assist both us and the people they employ. I would highly recommend!

July 1, 2024
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you for your wonderful feedback, L Chapman! We're so pleased to hear about your positive experience working with Tracey and the team. We always aim to go above and beyond, and it’s great to know that’s been reflected in our partnership. We really appreciate your recommendation and look forward to continuing our work together!

Rated 5 out of 5 stars

Quality and Professionalism

Having a transparent open line of communication along with the high standard of professionalism from staff. Enabled the supportive environment to work for unique cohort of individuals we serve. Working with Kenny Waste Management provides assurance and a excellent company for growth and development. We work closely with Tracey McMullan and the professional approach and relationship has provided a positive pathway for our learners at Complete Skills Solutions.

September 17, 2024
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you for the fantastic review, Charmaine! We're thrilled to hear that our transparent communication and high standards of professionalism have made such a positive impact on your work. It's great to know that working with Kenny Waste Management has been a valuable experience for both you and the individuals you serve. We truly appreciate your kind words and look forward to continuing our collaboration!

Rated 5 out of 5 stars

Always helpful

Always helpful, it suits us to have one call to make to someone with a friendly voice to sort our skips out from week to week

April 2, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for the great review, Martin! We're so happy to hear that our team has been able to make your skip arrangements hassle-free each week. It's always a pleasure to help! Let us know if there's anything else we can do for you.

Rated 5 out of 5 stars

Marie has been an absolute pleasure to…

Marie has been an absolute pleasure to deal with and always willing to help us out in our many times of need! Would highly recommend her to anyone!

April 2, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for your kind words, Stewart! It’s great to hear that Marie has been such a help to you. We’ll be sure to pass on your feedback—she’ll really appreciate it! Let us know if you ever need anything.

Rated 5 out of 5 stars

Great Company

As a company we work with Kenny Waste on multiple projects. They deliver on time and are always keen to get the customer sorted out. We also deal with their team in the office for various signage projects they require. Jack is a great asset to the company and always works with us helps us to achieve the outcome they desire.

March 28, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks, Olivia! It’s great to hear that working with Jack and the team has been a positive experience. We really appreciate your support and look forward to working together on more projects in the future!

Rated 1 out of 5 stars

Well where do I start

Well where do I start

I’ve been ask for a 6lt bin for 5 months

I’m put on hold for 20 or30 mins tbh

This company is absolutely terrible

September 12, 2024
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Liam,

Thank you for your feedback, and we're sorry to hear about your experience. We’ve checked our system and we'll need a few extra detials to identify your account; we would love to understand more to help resolve this. Since 1985, we've built our business on strong values, with customer satisfaction at the core of what we do.

We take all feedback seriously and want to ensure we address any concerns you have. Please get in touch with us at national@kennywastemanagement.co.uk with more details, so we can look into this further and make things right.

Thanks for bringing this to our attention.

Rated 5 out of 5 stars

excellent customer service from a…

excellent customer service from a lovely young lady aaliyah

December 12, 2024
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Great to hear from you, Ria! We're thrilled Aaliyah provided you with excellent customer service. Your kind feedback means a lot to us—thank you! 😊

Rated 5 out of 5 stars

Recommended for Skip Hire

I am a private individual and was looking for a skip in connection with a home project. I called a few companies and opted to proceed with Kenny Waste Management on a price point consideration alone.

However it was not a race to the bottom with Kenny. The customer service given by Rebecca Craigie was faultless. She was concise and informative. Recognising that I was not trade she immediately gave me a VAT inclusive price so that I had price transparency. Rebecca explained what I could and could not place in the skip and whereas other skip providers limited or excluded plasterboard Rebecca's knowledge enabled her to give the correct answer for me as a private individual having different criteria to a trade customer.

The entire booking and payment process was streamlined and easy. Rebecca was prompt in sending across the confirmations. The call was answered quickly and she was very friendly and helpful.

November 26, 2024
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you so much for your wonderful feedback, Kate! We’re thrilled to hear that Rebecca provided such excellent service and made your experience with us straightforward and transparent. It’s great to know she was able to assist with your specific needs as a private individual, rather than trade. We look forward to serving you again for any future projects!

Rated 1 out of 5 stars

Skips don't arrive when there supposed…

Skips don't arrive when there supposed too. Customer service is extremely poor. Been chasing a refund for 5 days. To be told today that it's not yet been processed. Thanks for your response. But you actually told me the skip wouldnt come until the next day. I have the transcripts to prove this. Obviously you just want to save the face of the business. But im not surprised, given the level of service you have shown. You told me you would process refund on friday morning. Not on the following Monday. Your advisor also told me they would confirm refund to me on friday. I had to ask you to do this again on monday. To which you then processed the refund. You didn't respond to me monday morning ad you promised, I had to ring you. All in all a shocking experience, from a company that are happy to take your money, but don't provide a service

September 20, 2024
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you for your feedback, Dan. At Kenny Waste Management, we prioritise delivering a positive experience for all our customers. After reviewing the details and call recording, it looks like your skip was on-track to be exchanged Friday, on schedule; the timings didn’t work for you, so we honoured your request to cancel the exchange—and collect the full skip same day. Your refund was processed on Monday, and we kept you in the loop throughout. We’re sorry for any inconvenience caused during this time and are always striving to improve our services. If you have any further feedback or concerns, please feel welcome to reach out to our customer services team directly on 0161 790 3737.

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