I went to view a rental property, scanned and submitted an application as I was asked to, then all of a sudden I was told I needed a guarantor, so I got back to them with details of a guarantor that I... See more
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This company feels it is acceptable use their own staffing issues as an excuse to fail to return calls to people that they have been happily collecting management fees from. Five months since my... See more
Ashley at Keybanks was extremely helpful and as a result our house purchase went through smoothly. She was very pleasant and replied to all queries promptly - even outside office hours. Having had a... See more
Company replied
Told me the property would be deep cleaned and new oven fitted - lies Held my deposit for over 3 months
Company details
Information provided by various external sources
Keybanks are regional estate and lettings agents providing a range of properties throughout the North West. We are unique in our marketing and promotion of your property/properties not only do we use the traditional formats of advertising but we also offer a range of unique forms of property promotion. Keybanks have recently introduced new ways of selling/renting your property/properties. We know the current marketplace and we also understand that the need to promote your property demands more communication with potential buyers/renters that is why we have decided to advertise more pro actively than our competitors. Keybanks have gone further than any other estate agents in promoting properties and we guarantee the very best in communication and service when you are selling/renting your property/properties. Why don't you call us today to discuss our many sales and lettings packages? Yours sincerely The Keybanks team
Contact info
11/13 West Derby Village, L12 5HJ, Liverpool
- 0151 226 8443
- Info@keybanks.co.uk
- keybanks.co.uk
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It's was smooth from their part but …Good service
It's was smooth from their part but they should associate with a better solicitor as the one recommended to me by them was very slow but this is not their fault. Their service was well done and I was always kept well informed!
Very focused support particularly …
Very focused support particularly toward the end of the transaction
I would have given five stars had the agent gone out of their way to track things earlier
Overall, really pleased with the sales team at Keybanks and would recommend Ashely Malone
Purchased a house through Keybanks
Purchased a new house through Keybanks, Ashley Malone dealt with it from start to finish. Ashley was a pleasure to work with, very approachable and professional throughout. I would recommend Keybanks to friends and family.
Tammy Buckland

Reply from Keybanks
Impressive service
impressive service. Keybanks staff were helpful and friendly at all times. Ashley, our main point of contact at the West Derby office was very efficient and reliable organising viewings and providing prompt feedback on them to us. Once we had offers coming in she helped us navigate those. Once we had accepted an offer she gave us guidance on the exchange and completion process. Keybanks is a relatively small and local operation and Neil Dentith the manager, who did the initial valuation of the property for us, was usually available as well. We had a couple of helpful meetings with him to discuss the marketing of our property. Sophie from the Tuebrook office was also very helpful with conducting some viewings for us and providing advice.

Reply from Keybanks
I cant thank ashley an the keybanks …
I cant thank ashley an the keybanks team for all there hard work an time they have put in to helping me buy my first home, id highly recommend keybanks estate agent.

Reply from Keybanks
100%first class nothing was to much …
100%first class nothing was to much trouble. .you helped us so much to get our home ..thank you ..alec and debbie

Reply from Keybanks
Excellent service received when selling …
Excellent service received when selling my property. The property was well marketed and received a lot of interest and offers culminating in the recent sale completion. Sophie took care of all viewings for me and kept me informed every step of the way. I would definitely recommend Keybanks to anybody looking to put a property on the market.

Reply from Keybanks
Sophie from Keybanks couldn't have been …
Sophie from Keybanks couldn't have been more helpful and understanding and was brilliant. The buyer of my property was a complete pain, changed solicitor, changed type of mortgage 3 times and made it a nightmare for me and made me ill. Turned the experience into an ordeal which lasted over 6 months.

Reply from Keybanks
House purchese
Was pleased with the curtesy and help provided by the staff who were always in touch at every stage and kept me informed of what stage we were up to and made the completion trouble free
KP. Ward

Reply from Keybanks
Everyone at Keybank were so helpful …
Everyone at Keybank were so helpful knowledgeable and nothing was to much trouble. I couldn't of sold my house without their help. They advised me all the way give me the reassurance I needed as selling was totally new to me. Sophie the young lady that I dealt with was excellent and I can't fault any part of the service I received I highly recommend Keybank

Reply from Keybanks
Outstanding credit where credits due
My elderly parents sold their home through keybank in Tuebrook Liverpool and I/we cannot thank them enough. Mum has dementia and dad is 81 caring for her and Sophie was instructed to deal with myself (also dealing with my parents nipping in and out) and we cannot thank her enough for her patience and tolerance and exceptional service. My parents house sold in a matter of days but there were some problems with them buying and sophie helped with things above what was required. I would in excess of 100% recommend this estate agents in particular sophie.

Reply from Keybanks
House sale
Fab from start to finish, would recommend sales person Sophie to anyone

Reply from Keybanks

Reply from Keybanks
The agent who looked after our property …
The agent who looked after our property (Sophie Carney) was fantastic.

Reply from Keybanks
Great service
Great service, I dealt with Ashley Malone and she was extremely professional, there to answer any questions I had promptly. Ashely was always a ray of sunshine and very polite, I was certainly in very good hands. I highly recommend Keybanks, thank you. Margaret

Reply from Keybanks
Ashley and Neil were extremely helpful …
Ashley and Neil were extremely helpful when myself and my partner purchased our first property - they were involved in negotiating the final purchase price of the property, they were in constant contact and kept me updated every step of the process even when both sets of Solicitors were being unhelpful - they were also available to chat every time I had a query or a question, I would definitely recommend buying a property from KeyBank's and also selling a property with them also.

Reply from Keybanks

Reply from Keybanks
I have just bought a property through …keybanks
I have just bought a property through keybanks and couldnt have been given better service both friendly and professional and Ashley Malone who I dealt with went above expection in helping me secure my pefect home would not hestitate to recomend keybanks #excellentservice

Reply from Keybanks
Ashley at West Derby Keybanks made the …
Ashley at West Derby Keybanks made the whole process of selling my late mother in laws house as straightforward as possible. She supported myself and my husband at each stage and was always on hand to answer any questions. Ashley is friendly and engaging but also very professional . We would not hesitate to recommend Keybanks to friends and family.

Reply from Keybanks
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