Keybanks Reviews 81

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I went to view a rental property, scanned and submitted an application as I was asked to, then all of a sudden I was told I needed a guarantor, so I got back to them with details of a guarantor that I... See more

Rated 1 out of 5 stars

This company feels it is acceptable use their own staffing issues as an excuse to fail to return calls to people that they have been happily collecting management fees from. Five months since my... See more

Rated 5 out of 5 stars

Ashley at Keybanks was extremely helpful and as a result our house purchase went through smoothly. She was very pleasant and replied to all queries promptly - even outside office hours. Having had a... See more

Company replied

Rated 1 out of 5 stars

Told me the property would be deep cleaned and new oven fitted - lies Held my deposit for over 3 months

Company details

  1. Real Estate Agency

Information provided by various external sources

Keybanks are regional estate and lettings agents providing a range of properties throughout the North West. We are unique in our marketing and promotion of your property/properties not only do we use the traditional formats of advertising but we also offer a range of unique forms of property promotion. Keybanks have recently introduced new ways of selling/renting your property/properties. We know the current marketplace and we also understand that the need to promote your property demands more communication with potential buyers/renters that is why we have decided to advertise more pro actively than our competitors. Keybanks have gone further than any other estate agents in promoting properties and we guarantee the very best in communication and service when you are selling/renting your property/properties. Why don't you call us today to discuss our many sales and lettings packages? Yours sincerely The Keybanks team


Contact info

1.7

Bad

TrustScore 1.5 out of 5

81 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Very focused support particularly …

Very focused support particularly toward the end of the transaction

I would have given five stars had the agent gone out of their way to track things earlier

Overall, really pleased with the sales team at Keybanks and would recommend Ashely Malone

July 4, 2017
Unprompted review
Rated 5 out of 5 stars

Purchased a house through Keybanks

Purchased a new house through Keybanks, Ashley Malone dealt with it from start to finish. Ashley was a pleasure to work with, very approachable and professional throughout. I would recommend Keybanks to friends and family.
Tammy Buckland

June 28, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Tammy

Thank you so much for your lovely review it means a lot and I'm so glad I could help you and Steve purchase your new home. Good luck with the renovations can't wait to see the end result.

Thanks

Ashley

Rated 5 out of 5 stars

Impressive service

impressive service. Keybanks staff were helpful and friendly at all times. Ashley, our main point of contact at the West Derby office was very efficient and reliable organising viewings and providing prompt feedback on them to us. Once we had offers coming in she helped us navigate those. Once we had accepted an offer she gave us guidance on the exchange and completion process. Keybanks is a relatively small and local operation and Neil Dentith the manager, who did the initial valuation of the property for us, was usually available as well. We had a couple of helpful meetings with him to discuss the marketing of our property. Sophie from the Tuebrook office was also very helpful with conducting some viewings for us and providing advice.

June 28, 2017
Unprompted review
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Reply from Keybanks

Thanks for your review Neil it really means a lot and is much appreciated. Good luck for the future

Thanks

Ash

Rated 5 out of 5 stars

I cant thank ashley an the keybanks …

I cant thank ashley an the keybanks team for all there hard work an time they have put in to helping me buy my first home, id highly recommend keybanks estate agent.

June 27, 2017
Unprompted review
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Reply from Keybanks

Thanks for your lovely review Lois, it was my pleasure finding you and Lydia your dream home xx

Rated 5 out of 5 stars

100%first class nothing was to much …

100%first class nothing was to much trouble. .you helped us so much to get our home ..thank you ..alec and debbie

June 20, 2017
Unprompted review
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Reply from Keybanks

Hi Alec,

Thank you for your lovely review, wishing you many happy years in your new home.

Kind Regards

Sophie Carney

Rated 5 out of 5 stars

Excellent service received when selling …

Excellent service received when selling my property. The property was well marketed and received a lot of interest and offers culminating in the recent sale completion. Sophie took care of all viewings for me and kept me informed every step of the way. I would definitely recommend Keybanks to anybody looking to put a property on the market.

June 14, 2017
Unprompted review
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Reply from Keybanks

Hi Tim,

Thank you for your lovely review, i really appreciate it.

Kind Regards

Sophie Carney

Rated 5 out of 5 stars

Sophie from Keybanks couldn't have been …

Sophie from Keybanks couldn't have been more helpful and understanding and was brilliant. The buyer of my property was a complete pain, changed solicitor, changed type of mortgage 3 times and made it a nightmare for me and made me ill. Turned the experience into an ordeal which lasted over 6 months.

June 13, 2017
Unprompted review
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Reply from Keybanks

Hi Ann,

Thank you for your lovely review, i really appreciate it.

Kind Regards

Sophie Carney

Rated 5 out of 5 stars

House purchese

Was pleased with the curtesy and help provided by the staff who were always in touch at every stage and kept me informed of what stage we were up to and made the completion trouble free

KP. Ward

June 9, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Ken,

Thank you for your lovely review, I'm glad i could make your purchase as smooth as possible for you.

Kind Regards

Sophie Carney

Rated 5 out of 5 stars

Everyone at Keybank were so helpful …

Everyone at Keybank were so helpful knowledgeable and nothing was to much trouble. I couldn't of sold my house without their help. They advised me all the way give me the reassurance I needed as selling was totally new to me. Sophie the young lady that I dealt with was excellent and I can't fault any part of the service I received I highly recommend Keybank

June 6, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Carol,

Thank you for your review and the kind words, I'm glad i made the transaction as smooth as possible for you.

Kind Regards

Sophie Carney

Rated 5 out of 5 stars

Outstanding credit where credits due

My elderly parents sold their home through keybank in Tuebrook Liverpool and I/we cannot thank them enough. Mum has dementia and dad is 81 caring for her and Sophie was instructed to deal with myself (also dealing with my parents nipping in and out) and we cannot thank her enough for her patience and tolerance and exceptional service. My parents house sold in a matter of days but there were some problems with them buying and sophie helped with things above what was required. I would in excess of 100% recommend this estate agents in particular sophie.

June 5, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Suzanne,

Thank you very much for the lovely review, i really appreciate it.

I hope you are all doing well?

Thanks

Sophie Carney

Rated 5 out of 5 stars

House sale

Fab from start to finish, would recommend sales person Sophie to anyone

June 5, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Mrs Brooks,

Thank you very much for your kind words, i really appreciate it.

Kind Regards

Sophie Carney

Rated 5 out of 5 stars

Excellent service

Excellent service. Always kept up to date by Sophie.

June 5, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Neil,

Thank you for your review, it really means a lot.

Kind Regards

Sophie Carney

Rated 5 out of 5 stars

Great service

Great service, I dealt with Ashley Malone and she was extremely professional, there to answer any questions I had promptly. Ashely was always a ray of sunshine and very polite, I was certainly in very good hands. I highly recommend Keybanks, thank you. Margaret

June 4, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Margaret

Thank you so much for your lovely review it's means a lot. I'm glad I could make the selling of your house as easy and stressless for you as possible.

Thanks again

Ashley

Rated 5 out of 5 stars

Ashley and Neil were extremely helpful …

Ashley and Neil were extremely helpful when myself and my partner purchased our first property - they were involved in negotiating the final purchase price of the property, they were in constant contact and kept me updated every step of the process even when both sets of Solicitors were being unhelpful - they were also available to chat every time I had a query or a question, I would definitely recommend buying a property from KeyBank's and also selling a property with them also.

June 2, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Thanks Steph

This means a lot and were happy to help you purchase your dream home.

Thanks

Ashley

Rated 5 out of 5 stars

Brilliant…

Excellent service they go the extra mile for you.

June 1, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Thanks for the review Gary, glad I could help

Thanks

Ash

Rated 5 out of 5 stars

I have just bought a property through …keybanks

I have just bought a property through keybanks and couldnt have been given better service both friendly and professional and Ashley Malone who I dealt with went above expection in helping me secure my pefect home would not hestitate to recomend keybanks #excellentservice

May 25, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Georgia

Thank you so much for your lovely review it is much appreciated.

Good luck with the house and I look forward to seeing the final product haha

Thanks

Ash

Rated 5 out of 5 stars

Ashley at West Derby Keybanks made the …

Ashley at West Derby Keybanks made the whole process of selling my late mother in laws house as straightforward as possible. She supported myself and my husband at each stage and was always on hand to answer any questions. Ashley is friendly and engaging but also very professional . We would not hesitate to recommend Keybanks to friends and family.

May 25, 2017
Unprompted review
Keybanks logo

Reply from Keybanks

Hi Cathy

Thank you so much for your lovely review it is much appreciated.

Good luck for the future

Thanks

Ash

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