Keycare Reviews 

Called the AA who verified my claim details and registered the claim. Received a call from the authorised garage to have the key made. Key ordered and call received to make an appt to issue key. All in all process took 2 weeks and I was extremely happy with the service.

I have been informed throughout the process and dealt with as soon as possible. I have the new key for the car absolutely hassle free.

Quick to settle lost key claim.

It was hassle free and smooth

Everything from reporting the incident to receiving the new set of keys was smoothing sailing and very easy to manage.

Helpful customer service. My claim was verified and paid within a week. Fantastic! Now I can get on with my holiday.

The whole process was made easy. I phoned up and my claim was done over the phone. I was given a date for the appt quickly.
On the day, the AA person called me approx 15 mins before arriving. The process of getting a new key and my existing one reprogrammed was quick and thorough. It was a great service.

Phoned to say my keys are locked in my car by accident. Was told that the key man ( no pun ) was on his way.
The AA person arrived and was very quick at retreiving my keys. He was very sociable and competent at his job.

All the customer service reps were very helpful, process was easy and smooth, and I was walked through it with full information about what was happening, what was going to happen, and all of my questions were asked. I paid for a key repair and quickly after sending my receipt I was reimbursed for what I was owed

The experience was excellent .thanks a lot

Great service from start to finish

I was seriously unimpressed by this service.
Firstly I lost my car key.
I was told I had to wait 48 hours for it to be potentially returned to me.
Then I was told I could pay for my own key cutting service which I had to do as I had to have access to my vehicle (because I have dogs and they wouldn’t be allowed in the replacement vehicle - should I have been allocated one).
So I arrange my own service at the cost of £420.
48 hours later I received notification that I would be reimbursed the £420 as my keys had not been found (I did know that) and then it took 5 business days to return the £420.

I’m only giving 2 stars as my money was paid out. The service is not fit for purpose.

The claims process was straightforward, and the information required to make a claim was explained clearly. However, I was disappointed that I had to arrange everything myself rather than the service being provided.
I had to source a replacement key, have it delivered, get it cut, and then travel 120 miles round trip to the nearest motorcycle dealer to have it programmed. All of these costs had to be paid upfront, and I couldn't claim for the mileage.

Based on my experience, I don't believe this policy offers truly comprehensive cover. While the claims process was clear, the level of assistance provided fell well short of what I expected.

I’ve had a really good experience with Keycare. The service was quick, professional, and easy to deal with from start to finish. When I contacted them, the staff were friendly, helpful, and clear about what I needed to do, which made the whole process simple and stress-free.

We recently used key care through the AA. They were amazing. Car was sorted in days and the claim was done in record time. Barely had to do anything other than send paperwork. A real time saver and a load off my mind

very prompt, very helpful on the telephone

Straight forward , and sorted quickly

Keycare took the pain away. The process of replacing the key was simple and painless. Once the key had been replaced, the money was in our account in short order.

The agent we dealt with was very diligent and professional. Great customer service.

The contact was great, wellmanered, succinct. I sent the required pics and info and keycare sent the £50. No problem.