Booked through Vrbo. Managed by Kasar Stays — and it was a total disaster from start to finish. They changed the property address without telling us, and sent us to a drab, drive covered... See more
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See what reviewers are saying
This house was very good value for money and we enjoyed our stay. A few details were lacking which would be easy to remedy: - The key lockbox code given in the welcome email was incorrect. The c... See more
Company replied
Efficient service, was met at property by KH homes staff. Apartment was as described, didn't take advantage of free parking as this would have been on street which isn't clear from the information ava... See more
Company replied
The house was clean and the beds were comfortable. Had our 3yo sleeping without interruptions at night. She really loved the place. Hot water available and all the utensils/pots needed in the kitc... See more
Company replied
Company details
Written by the company
At Kasar, our serviced apartments, homes and luxury villas offer more space and more comfort. No faceless flats here. More a home from home, but better. Whether staying for business, pleasure or both, we have you covered. Work wirelessly, take a lazy afternoon, visit the sights, mix with the locals, cook up a storm, sample the nightlife, relax or explore – enjoy more space for life.
Contact info
69 College Road, ME15 6SX, Maidstone, United Kingdom
- 01622 541 000
- pius@khhomes.co.uk
- khhomes.co.uk
People also looked at
Comfortable and reasonably spacious stay
Neat and tidy flat which is quite spacious for a one bed. Glasses, plates cutlery all of a good standard and all the facilities. Surprised that there were no basic condiments, no salt and pepper or tea. But there was coffee, otherwise all good. Signing on process was a bit cumbersome but hopefully it’s a one off.
July 30, 2022
Unprompted review
Reply from Kasar Stays
Hello David,
Thank you so much for leaving this review, David. We are glad that you loved your stay with us. We've also noted your feedback on our processes and amenities here and we have already coordinated this with the operations team.
Hopefully by next time that you visit us, we can already get your 5Star review.
Thank you so much.
Sincerely,
Kasar Stays Team
bookings@kasarstays.com
Book direct and save up to 50% OFF from online rates!
Real hassle getting and returning the…
Real hassle getting and returning the keys from another address. Lobby area and lifts grim and then no hot water and no response when queried. Apartment clean though
July 25, 2022
Unprompted review
Reply from Kasar Stays
Hi Lucy,
Thank you so much for leaving this review and thank you so much for staying with us. We are also trying to look for a way to improve our check in process and all of your other remarks are noted
We do hope to see you again next time. Thank you so much.
Sincerely,
Kasar Stays Team
bookings@kasarstays.com
Book direct and save up to 50% OFF from online rates!
Really good
Great. Stayed for 1 night with 2 friends. Convenient for town.
Very clean and comfortable. Easy parking.
July 24, 2022
Unprompted review
Reply from Kasar Stays
Hello Giovanna,
Thank you so much for leaving this review! We are glad that you loved your stay with us. Please do not hesitate to reach if you need accommodation again in the area.
Sincerely,
Kasar Stays Team
bookings@kasarstays.com
Book direct and save up to 50% OFF from online rates!
Riverside Apartments Stay, Maidstone
The apartment was spacious, clean and well-equipped.
July 23, 2022
Unprompted review
Reply from Kasar Stays
Hi Gordon,
Thank you so much for leaving a review! It was our pleasure hosting your stay. Do let us know if you find yourself in the area again and we would be happy to host your stay again.
Thank you so much :)
Sincerely,
Kasar Stays Team
Book direct at bookings@kasarstays.com and save up to 50% OFF from online rates!
I was pleased with the accommodation
July 17, 2022
Unprompted review
Reply from Kasar Stays
Hello Wendy,
We are glad that you enjoyed your stay with us. It was our pleasure hosting you. And if you ever find yourself in the area again and needing an accommodation, we are happy to welcome you back to our properties.
Thank you so much!
Sincerely,
Kasar Stays Team
Book direct at bookings@kasarstays.com and save up to 50% OFF from online rates!
Nice house which was spacious and…
Nice house which was spacious and clean. The kitchen was well equipped. The bedrooms were large and beds comfortable. The basement bedroom was very cold. The only thing that let down this property was the patio area. It was very uninviting. The wooden seating was very dirty and looked as though you could get splinters. The wall was very scruffy. It needs a lick of paint to brighten it up. This wouldn’t cost alot and would make it more inviting. The parking is a problem. We were told on booking the property that there is a parking permit. Then a day before we were to arrive we were told there was no permit. There is a car park down the road but you cannot park overnight.
July 11, 2022
Reply from Kasar Stays
Hello Paula,
Thank you so much for leaving this review. We are glad that despite some of the things you listed on this review, you still had an amazing time.
All of the feedback that you listed here are taken into consideration and is now being discussed internally. Thank you for taking the time to write us a review and we hope to see you again.
Sincerely,
Kasar Stays Team
Book direct at bookings@kasarstays.com and save up to 50% OFF from online rates!
Excellent apartment
Excellent apartment. Staff very helpful. Very clean. Great location. Will definitely use them again
July 11, 2022
Unprompted review
Reply from Kasar Stays
Hello Junior,
We are very glad that you loved your stay with us. We try to work hard to give you the best kind of service we can offer.
We are excited to host your next stay again!
Sincerely,
Kasar Stays Team
Book direct at bookings@kasarstays.com and save up to 50% OFF from online rates!
Recieved what felt like around 300…
Recieved what felt like around 300 emails on what should have been a relaxing break,they kinda hid the keys from us in the dark for a bit of a laugh i think, I'm fat but even if I wasn't 2 of us wouldn't fit in the tiny bed, the blinds did nothing to stop any light so wakey wake at 4.30am, flies all over the shop, already told them I'm not happy at 4.30am this morning though I'm not sure on what platform so it beggars belief they've asked me to do a survey, now I aint one to moan but you know! The place was clean and looked nice enough tho!
So no mention of the small bed or vague description of where keys are and disbelief of light in through window and its my own fault cos I should've alerted you sooner, and the email thing was an over exaggeration but there was no glitch these were actual sent emails, you will not be hosting us again and I would advise others against doing so, and you got my name wrong 🤣
July 10, 2022
Unprompted review
Reply from Kasar Stays
Hi Shawn
We are sorry to hear about this. We have check the system for the glitch that caused to send you those emails over and over again, and we sincerely apologize. We have reported the issue to the provider and this will be sorted soon.
As for your other concerns, we use black out blinds in our properties so not sure how did the light get in. The property is by the river. The Window is usually open and the weather is warm so insects fly everywhere. As you have mentioned, the place was clean and nice so the status of the property couldn't have caused the flies. We just hope you could have brought this to our attention earlier so we can send someone to check and see what we can do.
Looking forward to hosting you again.
Lovely modern and decorated flat
Lovely modern and decorated flat, in a nice area by the water.
Getting there can be a little tricky if u don’t know which side of the block it is.
July 9, 2022
Reply from Kasar Stays
Hello Laura,
Thank you so much for leaving a review. We are glad that you found our flat lovely and well decorated. We have also noted your comment about finding it tricky to get to the property. We will make sure to give better and clearer instructions next time.
Sincerely,
Kasar Stays Team
Book direct at bookings@kasarstays.com and save up to 50% OFF from online rates!
Great location. But several issues…
Great location and nice fixtures and fittings however
Freezer iced up so badly it took an hour to clear and clean up after the mess and after a five hour drive we didn’t need that.
No ironing board. Pictures off the wall in the second bedroom. Dirt on the radiators. Balcony dirty. Oven and grill full of grease. Blinds broken. Dirty cups in a dirty cupboard. We then washed all the crockery and cutlery as there is still Covid around and we were not confident that any of it was clean. Finally we didn’t realise that we hadn’t got permission to park until we were leaving. My husband has a disability badge so the alternative given was not acceptable. Comfy clean beds and pillows and staff we met very polite and friendly
July 9, 2022
Reply from Kasar Stays
Hi Carol,
We are sorry to hear about the issues that you mentioned. We just hope we were informed earlier so we could have done something about it. But still we apologize for any inconvenience this may have caused you.
As for the parking, details were provided upon booking. We are currently investigating as there seem to be a miscommunication regarding this issue.
We have sent you a private message regarding your request and we hope to make this up to you the next time you book with us.
Good value for money
Good value for money. Convenient, trustworthy and an overall good experience. Fully recommend and sure to use again. Thank you
July 8, 2022
Unprompted review
Reply from Kasar Stays
Hello JS White Construction,
Thank you so much for this amazing review! We are very happy to hear to you found our service overall good, convenient and with trustworthy staff.
We cannot wait to welcome you back on your next stay!
See you!
Sincerely,
Kasar Stays Team
Book direct at bookings@kasarstays.com and save up to 50% OFF from online rates!
Amazing property in a beautiful setting…
Amazing property in a beautiful setting 🤩
Professional service ✅
Just perfect 💫
July 7, 2022
Unprompted review
Reply from Kasar Stays
Hello Harley! Thank you so much for leaving this review and we are glad that you loved your stay with us.
We can't wait to welcome you back on your next visit.
Sincerely,
Kasar Stays Team
Book direct at bookings@kasarstays.com and save up to 50% OFF from online rates!
Not got a clue what they doing at times…
Not got a clue what they doing at times and waiting 10 days for my deposit to go back in
Not booking with theses again
July 4, 2022
Reply from Kasar Stays
Dear Scott,
I believe that we have advised you already that your Deposit had already been released in our end after you have checked out and the 5 to 10 days is the Bank's timeline as to when the amount will be back to your card.
Kindly verify this with your bank and let us know if you need our assistance in any way regarding the booking. If you have decided to book with us again in the future,
we are still happy to assist.
Unnecessarily stressful
Unfortunately we had a stressful experience. Prior to booking we checked we could check in at 11/11:30 as we had a wedding at 1pm and were told we could pay for early check in. Based on this we booked and later paid the £50 for early check in.
The day before we were due to arrive, we were told the earliest we can check in at at 12 which left no time for getting ready before the taxi arrived. If this had been made clear when we asked about early checking we wouldn’t have booked given the time frame.
Even more frustrating was only being told on the morning of check in that the keys are not where the accommodation is. They said it was a 10 minute walk but it turned out to be 20 minutes which given the already tight timings due to not being able to check in until 12 caused stress.
Property was fine just very hot, slight smell of stale cigarette smoke which was surprising as meant to be a non smoking flat. The main issue was communication was poor and when I tried to feedback the response wasn’t good and addressed to Kevin? (don’t know a Kevin).
July 1, 2022
Reply from Kasar Stays
Dear Katie,
We deeply Apologize for any trouble caused. Please note that requests for early check in and late check out are subject to availability and will incur a fee. This was advised to you straightaway when you mentioned your request. Though there was a bit of miscommunication in the proces, happy that we were able to assist you and provide an extra service as you have requested.
We have taken note of the details that you have mentioned about the property and will check on these to be of better service to our future guests.
Good, supportive accommodation provider
Good accommodation in a convenient location. Always available to provide support and assistance throughout our stay, if needed and the accommodation provided worked out better value for money than any of the nearby hotels for our group of five people.
June 27, 2022
Unprompted review
Reply from Kasar Stays
Hello Michael,
Thank you so much for taking the time to leave a review. We are very glad that you loved your stay with us and we do hope to see you again next time.
Sincerely,
Kasar Stays Team
Disappointed
We didn't enjoy our stay. The keys are stored in a different location which was difficult to find and instructions provided 30 minutes before check in which we found very inconvenient as we were driving to the area. The apartment was very dusty and no complimentary tea or coffees were provided even though this was advertised when making the booking. The hot water ran cold when running the bath. We had to put the booster on and wait until the following day for the water to finally heat up. The wifi instruction provided in the welcome pack were wrong. After contacting kh homes we were provided with up to date information by that time it was bed time! The welcome pack needs to be updated! We did not enjoy our stay and will not be booking an apartment with kh home in the future.
June 25, 2022
Unprompted review
Reply from Kasar Stays
Hello Yvonne,
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. As a company, we really strive hard to provide our guests the best possible experience and if there are anything that could make your stay more convenient, we are here to hear it.
I assure you that this is not the kind of service that we provide. If ever you find yourself again in the area, we hope you could still choose us and give us a chance to prove the type of quality service we provide.
We look forward and thank you.
Sincerely,
Kasar Stays Team
Great stay would definitely use them…
Great stay would definitely use them again
June 20, 2022
Unprompted review
Reply from Kasar Stays
Hello Jake,
Thank you for your review. We are happy to hear that you had a great stay with us and we cannot wait to welcome you back to Kasar!
Thank you,
Kasar Stays Team
Lovely apartment great views of the…
Lovely apartment great views of the river really able to relax.
Host was very helpful, even left something in the apartment which they quickly posted back to us
Great stay thanks
June 19, 2022
Unprompted review
Reply from Kasar Stays
Hello Kevin,
We are glad that you had an amazing stay with us and we thank you for leaving a review of our service and facilities.
We hope to welcome you again on your next booking.
Thank you so much!
Kasar Stays Team
Convenient location, needs a little love.
The apartment is conveniently located for visiting family. With a short walk to town. The apartment is nice but in need of a little tlc. There were a number of maintenance issues and on the whole the building looked like it needed a good clean. Whilst the staff that I had contact with were very helpful, I found the processes following booking over complicated, having to fill in a questionnaire and provide ID was a little excessive and quite stressful. The Apartment would benefit from some darker curtains as there is no way to block out any light. All in all the apartment is nice enough but basic and needs a bit of love.
June 18, 2022
Unprompted review
Reply from Kasar Stays
Hi Ria,
Thank you so much for leaving a review. We are now in the process of investigating, checking and updating our check in process. From confirmation of booking to check in. Thank you for leaving these points for us to improve and we make sure that these are noted and taking into consideration for our team.
We cannot wait for your next booking.
Thank you so much!
Kasar Stays Team
Comfy beds but just okay stay.
The home looked like it was hastily put together. Construction work was sloppy. The kitchen did not have any cooking pans but one and that one didn’t work with the induction burner so we weren’t able to cook anything at all. The instructions to get in were not clear and there was no wifi password available anywhere. The home was clean. The beds were comfortable.
June 12, 2022
Unprompted review
Reply from Kasar Stays
Hello Kirstin,
Thank you so much for taking the time to leave a review and for bringing these issues to our attention. The team has noted all of these and will make sure that actions were taken.
Again thank you so much and we cannot wait to host your stay again.
Best regards,
Kasar Stays Team
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