Kilkenny Shop Reviews 

385
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful and high-quality products, noting the excellent workmanship and stunning items. Many people appreciate the careful, beautiful, and expert packaging, ensuring items arrive in perfect condition. Reviewers often find the ordering process easy and efficient, with many experiencing fast and prompt delivery. However, some customers also noted issues with customer service, experiencing poor communication and unhelpful responses when problems arose. Additionally, a few people encountered delivery delays, unexpected taxes upon arrival, or received incorrect/missing items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as beautiful,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick shipping,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering process... See more

Quality

Customers consistently report positive experiences with product quality, often highlighting items as... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as unhelpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great website. I was looking for a gift and there were so many options. Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive... See more

Rated 5 out of 5 stars

I was a little hesitant when ordering. I was worried about the delivery which turned out great. I had purchased the sweater in a different color when I was in Ireland the end of August. I like it so... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... See more


Company details

  1. Business Services

Information provided by various external sources

Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...


Contact info

4.0

Great

TrustScore 4 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(385)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality product and quick…

High quality product and quick delivery. Very good customer service - one bowl in my order arrived broken despite it being exceptionally well packaged and when I contacted the customer care team it was replaced immediately.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Shopping Kilkenny

I have always a good feeling by shopping at Kilkenny.Very good items we can’t buy in the Netherlands

October 28, 2024
Unprompted review
Rated 2 out of 5 stars

It was not what I purchased online

It was not what I purchased online. I was in your dublin store and bought various newbridge christmas ornaments and when I got back home in canada one box was empty. I called the store when I looked inthe box a week later and they were to busy to speak. Took my phone number but never called me. Two weeks later I called again only to he referred to your customer service number that is always busy. If you care to contact me my name is Anne and my phone number is +4164517810.

September 15, 2024
Unprompted review
Rated 3 out of 5 stars

A delightful shop and lots of lovely…

A delightful shop and lots of lovely things to buy but why does, in my opinion, the crib in the genesis nativity scene ornament look more like a metal toilet? Unfortunately someone else thought so too. Apart from that, good quality items.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Personalised customer service

The website is easy to navigate and ordering was too. I received a personal email when my return items arrived back to Kilkenny Design letting me know my refund would be processed. It was a lovely personal touch!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

V happy with my handbag great quality…

V happy with my handbag great quality and fast delivery will buy off ye again

September 19, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi Debbie,

Thank you so much for taking the time to leave us a 5-star rating for Kilkenny Design.

We are thrilled to hear that you were delighted with your experience and found our products to be of great quality.

We hope to have the pleasure of serving you again in the future.

Kind Regards
Kilkenny Design Team

Rated 5 out of 5 stars

Carefully packaged items and swift delivery

Ordered five Belinda Northcote pictures. They were packed very protectively. The delivery was extremely fast. I would do online shopping with Kilkenny shop again without any hesitation.

September 2, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi there,

Thank you so much for your fantastic 5-star rating! We are thrilled that our delivery service met your expectations in terms of speed and safety.

Thank you once again for your valuable feedback and for choosing Kilkenny Design. We look forward to serving you again in the future!

Kilkenny Design Team!!

Rated 4 out of 5 stars

Staff are always very helpful and…

Staff are always very helpful and friendly and their gift wrapping service is quiet nice also

August 23, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi Pauline,

Thank you so much for your 5-star rating of Kilkenny Design! We sincerely appreciate your kind words and are thrilled to hear that you had an excellent experience with our staff.

Your satisfaction means the world to us, and we look forward to serving you again soon.

Kilkenny Design Team

Rated 5 out of 5 stars

Great Service & Items

great items and prompt delivery awesome.....Slàinte Mhath

September 11, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi Noel,

Thank you so much for giving Kilkenny Design a 5-star rating! We sincerely appreciate your kind feedback and are thrilled to hear that you enjoyed our products and services.

Once again, we can't thank you enough for your support and positive review. We hope to have the pleasure of serving you again in the future.

The Kilkenny Design Team

Rated 1 out of 5 stars

International orders are too expensive

I had to return a jacket that was too small and it cost a small fortune….not to mention having had to pay duty on the purchase in the first place. International orders are not advisable although the merchandise is great!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Gift sent to USA

I wanted to send a gift to my cousin in Connecticut USA on the occasion of her wedding and chose Kilkenny Design for their great range of quality Irish gifts. The delivery was fast and efficient and the company dealt with my initial queries in a timely manner. I was very pleased with the service and would recommend Kilkenny Design.

July 30, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi Imelda,

Thank you so much for your 5-star rating and review of Kilkenny Design! We are thrilled to hear that you had a lovely experience shopping with us and that your order arrived super fast.

Thank you for choosing Kilkenny Design. We look forward to serving you again in the future!

Best regards,
Kilkenny Design Team

Rated 5 out of 5 stars

Beautiful Way to Enjoy a Beautiful Drink

The gin glasses are just gorgeous. Having visited the UK many times, spending a good month there each summer, I have come to love G&T's. Making mine now in these wonderful glasses just enhances the experience.

August 19, 2024
Unprompted review
Kilkenny Shop logo

Reply from Kilkenny Shop

Hi Kim,

Thank you so much for your 5-star rating and review of Kilkenny Design! We sincerely appreciate your kind words and are thrilled to hear that you are pleased with the Gin glasses.

Please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again at Kilkenny Design!

Best regards,
Kilkenny Design Team

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