We bought our Bailey Alora from Kimberley’s in September 2024 and have used it extensively since then. A number of faults have presented themselves during our travels all covered by Baileys warranty.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... See more
Company replied
Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the p... See more
Company replied
Great selection of motorhomes on site to choose from and some good mid season savings. Found the perfect model for us and doing the deal easy and relaxed with Tom helping us. Handover was very c... See more
Company replied
Company details
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom
- 01325 383333
4.5
Excellent
879 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staggering incompetence
I left a 1* review recently because my Bailey Adamo went back reading light glass replacement and when it was replaced they rewired the system incorrectly and one of the lounge strip lights wouldn't turn off.
It recently went back in and got dropped off and I was assured it was double QC checked.
I've just checked it and not only is the same fault still there one of the new reading light glasses has also some off.
So now it has to go back a fourth time for a simple light fix. How difficult can that be?
Really, anybody considering Kimberley avoid them light the plague
September 25, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for sharing the details of your experience. This isn’t the standard we want to deliver and your comments have been passed straight to our management team. They will be in touch with you directly to ensure this is resolved properly.
Many Thanks,
The Kimberley Team
Excellent Quality of Service
Very impressed with our new Motorhome bought recently from Kimberly’s Big thanks to staff for their invaluable support guidance help in deciding which size and model to select Thanks the Scott’s
June 12, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Mr Scott, it’s wonderful to hear you’re so impressed with your new motorhome and that our team’s guidance helped you find the right model. We wish you and your family many happy adventures ahead.
Many Thanks,
The Kimberley Team
Excellent
Excellent
From sales to handover - very helpful and knowledgeable in there approach to me as an end customer.
The lads organised the tracker and went the extra mile to make sure it was all sorted - full experience excellent !
September 24, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Neil, we’re delighted to hear the team made the whole journey smooth from sales through to handover. It’s great to know the extra effort with the tracker helped make the experience an excellent one.
Many Thanks,
The Kimberley Team
Very professional staff and made sure we knew how to set up our new campervan
Benson was very knowledgeable, went through everything clearly and double checked we were following and understanding all the instructions regarding setting up our new campervan.
We would definitely recommend Kimberley Caravan Centre in Darlington. Lovely staff and great service
September 19, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
James, it’s great to hear Benson made the handover so clear and easy to follow, giving you confidence with your new campervan. Thank you for recommending our Darlington team, we’re glad you found the staff and service so welcoming.
Many Thanks,
The Kimberley Team
Handover was expertly demonstrated by…
Handover was expertly demonstrated by benson
September 19, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Linda, we’re so pleased Benson’s knowledge and clear handover made the experience such a positive one. Wishing you lots of enjoyment with your new caravan.
Many Thanks,
The Kimberley Team
A very professional handover
A really helpful, knowledgeable and instructive handover by Benson
September 18, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Stuart, we’re glad Benson’s knowledge and guidance made your handover such a smooth and helpful experience. Wishing you plenty of enjoyment with your new purchase.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
James, great to hear you found everyone so helpful during your visit. We hope to welcome you back again soon.
Many Thanks,
The Kimberley Team
The hand over of our new camper-van was…
The hand over of our new camper-van was a first class experience. Benson definitely knows the product in side out. And answered all our questions. A asset to Kimberley. Thanks
September 18, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Ian, we’re delighted to hear your campervan handover felt first class and that Benson’s knowledge made such a difference. He’ll be so pleased to know he helped make the experience memorable for you.
Many Thanks,
The Kimberley Team
Friendly staff
Friendly staff and really helpful and knowledgeable of what they are selling, The young man helped us with a starcamp drive away awning for our tentbox,highly recommend Kimberley caravans at Darlington 5⭐️
August 16, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for sharing your experience, it’s great to know our team at Darlington were able to help you find the right Starcamp drive away awning for your Tentbox. We really appreciate the recommendation and the 5 stars.
Many Thanks,
The Kimberley Team
Kimberley have been magnificent in the…
Kimberley have been magnificent in the supply of our new Kon Tiki 884. The handover by Benson was very in depth and much needed. Looking forwards to upcoming travels.
September 17, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Darren, we’re so pleased to hear you’re happy with your new Kon Tiki and that Benson’s detailed handover gave you everything you needed. Wishing you many exciting travels ahead in your motorhome.
Many Thanks,
The Kimberley Team
Friendly helpful advice whilst…
Friendly helpful advice whilst purchasing our new caravan . Not pushy or overpowering. Richard our salesman was guiding us through the process with ease . Any minor queries were quickly answered and sorted there and then . A pleasure to deal with . I hope our interaction with Kimberley continues this good on the service and support side should we need them .
September 10, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Michael, it’s brilliant to hear Richard made the whole process feel relaxed and straightforward while still being there to guide you. We’re really pleased everything was handled so smoothly and we’ll make sure the same level of service and support is there for you whenever you need us.
Many Thanks,
The Kimberley Team
Top notch all the way!
Top notch all the way!
Very helpful and professional service
Recently bought a Carthgo Chic C Line from them
July 10, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks Erik, we’re delighted to hear you had such a top notch experience. It’s great to know the team were helpful and professional throughout. We hope you’re enjoying every moment in your Carthago.
Many Thanks,
The Kimberley Team
helpful staff
hopefully thy have sorted out my many faults on my coachman caravan
the staff are very helpful and polite even under stressful conditions
could do with more staff in the work shop ,they always seam to be trying to catch up
pity the caravan industry are supply such bad quality vans
September 3, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks for the review David. We’re glad to hear the team looked after you and that you found them helpful and polite. We’ve noted your comments on workshop capacity and the wider industry challenges. We appreciate you taking the time to share your thoughts.
Many Thanks,
The Kimberley Team
Friendly staff
Friendly staff , polite and obviously knowledgeable. Explained and demonstrated all the features of our new caravan . No issue was too much trouble and any small issues we had were soon rectified. A first class service .
September 9, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks Michael, we're really pleased to hear you received such great service and that the team took the time to go through everything clearly. It’s great to know any small issues were quickly sorted. We hope you’re enjoying your new caravan.
Many Thanks,
The Kimberley Team
Other Swift dealers don't need to do the warranty work
Hand over agent was good at his job. The quality was poor. The rubber seal between the awning and body work started to detach about a third came off. Mirror in toilet fell off. Deep scratch in table. Rear sky light detached above lounge it fell inside. Locking water cap doesn't lock on the outside. Gas bottle retainers on floor locker do not line up with bottles. Rear lounge seat base drops beyond the supporting wood strip on the locker cupboard below. Told to expect follow up phone call to see how I was getting on. Didn't happen.
August 11, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks for your feedback. We’re glad to hear the handover was a positive part of your experience. Your comments have been noted and we’ll be in touch to follow up and see how we can assist further.
Many Thanks,
The Kimberley Team
Sales team were great and handover guy…
Sales team were great and handover guy was knowledgeable and helpful also
September 6, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks James, really pleased to hear the sales team made a great impression and that the handover was informative and helpful. We hope you're enjoying your new caravan.
Many Thanks,
The Kimberley Team
Recently purchased a new caravan from…
Recently purchased a new caravan from Kimberley caravans last week this being the Swift exclusive major 2025 … from point of purchase to extensive knowledgeable handover that was completed on the day of collection was excellent … from viewing the caravan to progressing with sale Scott was helpful no pressure and answered any questions we had , The handover process on day of collection was hassle free and every informative by Benson , who clearly explained every part of the caravan including instructions and full demonstration . Amazing process from start to finish highly recommended.
August 28, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks Paul, we’re so pleased to hear your experience from viewing to handover was such a smooth and positive one. Scott and Benson will be thrilled with your kind words. It’s great to know everything was explained clearly and you felt well supported throughout. Thanks again for the recommendation.
Many Thanks,
The Kimberley Team
Great company
Great company. Everything was effortless, no trouble at all. All stafff great nothing was to much trouble. 👍🏼
August 21, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks Colin, really pleased to hear everything went so smoothly and that the team made the whole experience effortless for you. We appreciate the kind words and hope to see you again.
Many Thanks,
The Kimberley Team
Thoughtful, thorough and professional
As first time caravan owners, we very much appreciated the care and time taken by Kimberley Caravan staff to provide us with so much information and support. From sales staff, admin, retail to handover, the process was stress-free, efficient and thoughtful. How refreshing!
August 22, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks Gillian, we’re so pleased your first experience as caravan owners was such a smooth and supportive one. It’s lovely to hear the whole team made the process feel stress-free and thoughtful from start to finish. We hope you enjoy every moment in your new caravan.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thanks Dave, great to hear you found the team helpful and informative. We appreciate the feedback and hope to welcome you back soon.
Many Thanks,
The Kimberley Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.