We bought our Bailey Alora from Kimberley’s in September 2024 and have used it extensively since then. A number of faults have presented themselves during our travels all covered by Baileys warranty.... See more
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Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... See more
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Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the p... See more
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Great selection of motorhomes on site to choose from and some good mid season savings. Found the perfect model for us and doing the deal easy and relaxed with Tom helping us. Handover was very c... See more
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Company details
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom
- 01325 383333
4.5
Excellent
879 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Couldn't recomend these enough
Couldn't recomend these enough! David and I think Simon 🤔 where super helpful and patient with my million questions! Nothing was too much bother, I generally can't recomend them enough 5 star service all round :)
September 26, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the brilliant feedback. It’s great to hear David and Simon were so patient and helpful while answering all your questions, and that the whole experience felt like true five star service. We really appreciate the recommendation.
Many Thanks,
The Kimberley Team
Very helpful, and thorough handover
Very helpful staff who have helped along our journey of figuring out our needs and what works best, through to sales and handover. Recommended.
Special thanks to Benson for the thorough handover today.
November 14, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Ashley, it’s great to hear the team supported you throughout your journey to finding the right caravan and that Benson’s handover made everything clear and easy. We really appreciate the recommendation and hope you enjoy every trip ahead.
Many Thanks,
The Kimberley Team
Very helpful and accommodating with…
Very helpful and accommodating with travelling to site etc
November 8, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Patrick, we’re really pleased to hear you found the team helpful and accommodating during your visit. Thank you for the kind feedback.
Many Thanks,
The Kimberley Team
Receiving the help you need !
The new lady Mrs Haliday in service is unbelievable nothing is to much bother. I bought a new motorhome last year and I had nothing but bother for one year. The battery kept going flat. When you pay that amount of money you expect the after sales to be first class. No I got passed all over and had to solve who would help look at the problem. I’m sure she is called Laura Haliday in service. The truth is when I explained the problem she said drop the vehicle off and leave it till the problem was solved. Thank you so much now my family and I feel confident going on holiday. Your a credit to Kimberly thanks again Dave Gardener.
October 30, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Dave, we’re really pleased to hear Laura made such a positive difference and helped get your motorhome fully sorted. It’s great to know you can now head off on your holidays with confidence. We’ll be sure to share your kind words with her and the team.
Many Thanks,
The Kimberley Team
Handover was thorough and quite quick
Handover was thorough and quite quick , told us everything we needed to know and was very friendly
November 5, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Elaine, it’s lovely to hear the handover was clear, efficient and friendly. We hope you’re now all set to enjoy your new van.
Many Thanks,
The Kimberley Team
Very detailed info provided during…
Very detailed info provided during handover . Excellent experience with Benson friendly competent & v helpful .
October 25, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Lesley, it’s great to hear Benson made your handover such a detailed and enjoyable experience. We’re really pleased you found him so friendly and helpful.
Many Thanks,
The Kimberley Team
Excellent
Very clear helpful experience that was painless and enjoyable
October 24, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Richard, we’re really pleased to hear the whole experience felt clear, easy and enjoyable. That’s exactly what we aim for.
Many Thanks,
The Kimberley Team
First class service
First class service, friendly, helpful and informative with great customer care. Good explanations and simple demonstration of how everything works, exactly what we needed! Thank you.
October 22, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Gill, we’re delighted to hear the team provided exactly the level of care and clear guidance you were looking for. It’s great to know the demonstrations helped you feel confident with everything.
Many Thanks,
The Kimberley Team
Friendly staff great dealership
Friendly staff, great selection of vans and great service all round. Special mention to Alison, Andy and Benson.
October 13, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Graham, it’s great to hear you enjoyed the experience and found both the service and selection spot on. Alison, Andy and Benson will be delighted to know they helped make it such a positive visit.
Many Thanks,
The Kimberley Team
Overall, good
Very thorough, most things explained. Small jobs like gas bottle fitting were done as part of handover.
Was disappointed to find that the fridge and cooker were not as clean as they first appeared.
October 11, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Dennis, thank you for your feedback. It’s good to know the handover and setup went smoothly, though we understand your disappointment with the fridge and cooker. Your comments have been passed to the team so we can make sure this is addressed going forward.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Barbara, thank you for the lovely feedback. It’s great to know you found the team so friendly and helpful.
Many Thanks,
The Kimberley Team
Bought our first caravan from Kimberly
Bought our first caravan from Kimberly. Everyone was so friendly and helpful without being pushy in any way. Would really recommend them.
October 2, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Keith, it’s great to hear your first caravan purchase felt so easy and welcoming. We’re really pleased the team made such a positive impression and appreciate your recommendation.
Many Thanks,
The Kimberley Team
Tom & Benson were great
Tom & Benson were great. Vehicle wasn’t ready when we collected it, tracker wasn’t fitted & battery was flat. had to wait an extra week.
October 2, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Caz, thank you for sharing your feedback. It’s great to know Tom and Benson looked after you, though we understand the delay with collection wasn’t ideal. Your comments have been passed to the management team so we can make sure this doesn’t happen again.
Many Thanks,
The Kimberley Team
Highly recommended
In my experience a great company to deal with. Very friendly, knowledgeable and helpful staff. Highly recommended.
September 24, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Ian, it’s great to know our team made such a positive impression with their friendliness and knowledge. Thank you for the kind words and the recommendation.
Many Thanks,
The Kimberley Team
Had a great experience with kimberley
Had a great experience with kimberley, everything was very simple from the off, no surprises. Richard was excellent to deal with and I'm very happy with the caravan we've bought
September 29, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Mr English, we’re so pleased to hear everything felt straightforward and stress free from the start. Richard will be delighted to know you’re happy with your new caravan. Wishing you many enjoyable adventures ahead.
Many Thanks,
The Kimberley Team
Great service by Richard
Richard the sales guy was very helpful
Few issues with the motorhome but all in hand
Great service
September 29, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the feedback. It’s great to hear Richard was so helpful and that everything’s now in hand with your motorhome. We’ll make sure the team continues to look after you.
Many Thanks,
The Kimberley Team
Great company
From the great sales team to the handover everything was easy would recommend
October 3, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Sam, it’s great to hear everything felt so easy from start to finish. We really appreciate your recommendation and hope you enjoy every trip in your new caravan.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Edward, thank you for your kind words. It’s great to hear our team made a friendly and informative impression.
Many Thanks,
The Kimberley Team
Well organised
Very informative about everything from the salesman to the handover and rectified the small leak in the sink all though it was the second attempt
September 25, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for sharing your experience. We’re glad to hear the team kept you well informed throughout and that the handover went smoothly. We appreciate your patience while the sink issue was sorted and hope you’re now enjoying your van to the fullest.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Sergiu, great to know everything matched your expectations and the description was spot on.
Many Thanks,
The Kimberley Team
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