We bought our Bailey Alora from Kimberley’s in September 2024 and have used it extensively since then. A number of faults have presented themselves during our travels all covered by Baileys warranty.... See more
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Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... See more
Company replied
Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the p... See more
Company replied
Great selection of motorhomes on site to choose from and some good mid season savings. Found the perfect model for us and doing the deal easy and relaxed with Tom helping us. Handover was very c... See more
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Company details
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom
- 01325 383333
4.5
Excellent
879 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Everything was ready for me when I…
Everything was ready for me when I arrived. The handover was conducted in a friendly professional manner and nothing was too much trouble.
January 15, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
David, it’s great to hear everything was ready for you on arrival and that the handover felt both friendly and professional. We’re really pleased nothing felt like too much trouble.
Many Thanks,
The Kimberley Team
Where do I start
Where do I start, basically everything after the sales experience has been shambolic.
A wheel trim fell off on the way home from dealer, kimberley offered to replace them but the ones they sent were not only different but also didn't fit.
The carpets that came with the vehicle have been lost, when I queried this I was fobbed off with a poor excuse.
Since then I've on several occasions tried to chase up the wheel trim issue but nobody ever gets back to you.
The water pump has since gone on the vehicle, I'm not expecting a positive response from kimberley regarding this issue, they have been informed in person at the front desk but surprise surprise nobody has contacted me about this either.
November 20, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for sharing your feedback. Your comments have been noted and passed on for review. We will be in touch to discuss this further.
Many Thanks,
The Kimberley Team
Poor Customer Service
Left a review about Kimberley Caravans (Darlington) regarding their poor customer service, they replied saying they'd be in touch to discuss the matter....unfortunately that was on the 8th December and Im still waiting for them to contact me...confirming how poor their customer service is!
December 8, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Martin, thank you for coming back to update your review. This should not have been left without follow up. Your comments have been escalated again to our management team who will be in touch directly to address this properly.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Paul, thank you for the lovely feedback. It’s great to hear you always receive such good help and support from the team.
Many Thanks,
The Kimberley Team
After service joke
I've so far waited 22 months for some trim parts for my caravan and still no sign of ever recieving them
October 7, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for sharing your feedback. Your comments have been noted and passed on for review. We will be in touch to discuss this further.
Many Thanks,
The Kimberley Team
Very polite and explained everything…
Very polite and explained everything very clearly and made sure we were happy with our caravan
December 17, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Lilian, it’s lovely to hear the team took the time to explain everything clearly and made sure you were completely happy with your caravan. Thank you for the kind feedback.
Many Thanks,
The Kimberley Team
Professional and helpful
Professional and helpful. We love the campervan we purchased and Kimberley team have been so helpful following our purchase.
December 16, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Lisa, it’s great to hear you’re loving your campervan and that the team have continued to support you after purchase. We really appreciate your kind feedback.
Many Thanks,
The Kimberley Team
Excellent Purchase of Elddis Avante 868
The whole buying process was straight forward, non pressured and accommodating of my family needs.
The caravan was clean and well presented. Buying the accessories was again straight forwarded and education, making informative recommendations and listening to our needs.
The hand over was very informative, clear and educational as first time buyers/users.
A big thank you to Scott, Simon and Benson.
December 13, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Mr Stonehouse, it’s great to hear the whole experience felt relaxed and well suited to your family’s needs. We’re really pleased the presentation, accessories advice and handover all helped make your first caravan purchase a confident one. Scott, Simon and Benson will be delighted to see your thanks.
Many Thanks,
The Kimberley Team
Good communication
Good communication, excellent handover and any queries post delivery handles well.
December 2, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Richard, it’s great to hear the communication and handover hit the mark and that you’ve felt well supported after delivery too. Thank you for the feedback.
Many Thanks,
The Kimberley Team
The fabulous team at Kimberley caravans…
The fabulous team at Kimberley caravans Darlington were very professional knowledgable helpful and accommodating when I wasn’t able to collect my caravan straight away and they helped me every step of the way and benson was very good at explaining how to run my caravan
October 31, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Alice, it’s lovely to hear the Darlington team supported you so well and made the whole process easy, even when your collection had to be delayed. Benson will be really pleased to know his explanations helped you feel confident with everything.
Many Thanks,
The Kimberley Team
Great flexibility to drop off and pick up my van
Due to snow and ice I wasn’t able to pick up my campervan after a couple of warranty jobs had been done. They were great, allowing me to pick it up a couple of days later when the weather improved.
November 27, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
John, we’re glad everything worked out smoothly and that the team were able to hold your campervan until the weather improved. Great to hear the warranty work was all sorted for you.
Many Thanks,
The Kimberley Team
Very helpful and nice pleasant guy's on…
Very helpful and nice pleasant guy's on sales and handover.Would highly recommend kimberleycaravans all staff are very good .
December 6, 2025
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Tony, thank you for the kind words. It’s great to hear the sales and handover teams made such a positive impression and we really appreciate your recommendation.
Many Thanks,
The Kimberley Team
Happy to take my money but after sales…
Happy to take my money but after sales didn't want to know i had to constantly phone for updates on a warranty claim
November 27, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for sharing your feedback. Your comments have been passed to our management team so we can review your experience and ensure you receive the updates and support you should have had. We will be in touch directly.
Many Thanks,
The Kimberley Team
Terrible customer service
Terrible communication regarding a long standing issue Ive had with my caravan which i bought new from Kimberley.....probably the worst customer service Ive ever experienced.
November 27, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Martin, thank you for sharing your concerns. Your feedback has been passed straight to our management team so we can review your experience and ensure you receive the support and communication you should have had. We will be in touch with you directly.
Many Thanks,
The Kimberley Team
Excellent service and anything I asked…
Excellent service and anything I asked about my motorhome,
Mr Bailey was full of the information I needed,
Also I would like to thank Cheryl for her politeness and helpfulness,
Thank you
David Ogden
November 27, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
David, it’s great to hear you received excellent service and that Mr Bailey was able to help with everything you needed for your motorhome. We really appreciate your feedback.
Many Thanks,
The Kimberley Team
We have just bought a new Swift Kontiki Kontiki…
We have just bought a new Swift Kontiki [Show room model] and the service/handover was very good indeed. We had a walk through, talk through of the on-board 'Command' unit and Aldi heating system along with a demonstration of how to put up the awning. The team answered all our novice questions without hesitation and set up the tracker for us. Since then we have been back several times buying bits and bobs to help us along the way. The staff at Kimberly are knowledgeable, approachable and friendly.
November 12, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Nick, it’s great to hear your Kontiki handover was so thorough and that the team were able to walk you through everything with confidence. We’re really pleased you’ve felt supported each time you’ve returned for those extra bits. Thank you for the kind words about the staff, it means a lot to the whole team.
Many Thanks,
The Kimberley Team
Fantastic sales service
Fantastic sales service and Benson's handover was superb
Answered all our questions and made the buying process so easy
November 14, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Malcolm, it’s great to hear the sales experience felt so smooth and that Benson’s handover gave you all the confidence you needed. We’re really pleased everything was made easy for you from start to finish.
Many Thanks,
The Kimberley Team
Sometimes it's not about the problems…
Sometimes it's not about the problems you have with a vehicle it's how they are delt with, Kimberley resolved all the niggles and glitches I was experiencing in a very professional and friendly manner, there customer service has been excellent, I have no reservations in recommending them to potential customers.
November 18, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Bob, it’s great to hear the team handled everything in a way that left you feeling supported and confident. We really appreciate your comments on the service and your recommendation means a lot to us.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Tony, we’re glad to hear the handover went well and that you had a positive experience with us.
Many Thanks,
The Kimberley Team
Collecting our new caravan.
We had a great experience buying our new caravan from Richard at the Darlington branch. We part exchanged our van with them and we got exactly the same price as offered once they saw our van. From initially viewing the new caravan to driving away with it, Richard and the staff were very informative and gave us plenty information as to when the new van would arrive and be ready for us to collect it was a pleasure, handover day was very well organised and got shown all the things working on the van by Richard, and would definitely use Kimberly Caravans again in the future 😀.
November 8, 2025
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Carl, it’s fantastic to hear your experience at our Darlington branch was so smooth from the very first visit to driving away with your new caravan. We’re really pleased the part exchange, updates and handover all went exactly as they should, and Richard will be delighted to know he helped make it such a positive process. Thank you for the kind words and we look forward to welcoming you again in the future.
Many Thanks,
The Kimberley Team
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