Kimberley - The Caravan & Motorhome People - Nottingham Reviews 

581
TrustScore 4.5 out of 5

4.7

Eastwood Road, NG16 2HX Kimberley, England, GB


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Rated 5 out of 5 stars

We purchased our Coachman Laser 875 Xtra through a trade-in at the February Caravan and Motor Home Show at the NEC with a planned delivery date towards the end of May. Unfortunately due to our daughte... See more

Company replied

Rated 5 out of 5 stars

Excellent team at Kimberley Richard Jason & new guy T had two brand new lusso 2 caravans off them since sept 2025 and been great team both purchases 👍

Company replied

Rated 5 out of 5 stars

Cannot thank Kimberley caravans enough and especially Matt Wilkinson. We bought our motorhome without viewing and have to say the description and videos we were sent were all spot on.

Company replied

Rated 5 out of 5 stars

The experience at Kimberley was great, I can honestlly say that all of the staff especially Matt are so friendly and helpful it was a pleasure to do business with them. No question went unanswered e... See more

Company replied


Company details

  1. RV Dealer
  2. Awning Supplier
  3. Mobile Home Dealer
  4. Mobile Home Supply Store
  5. RV Repair Shop

Written by the company

Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!


Contact info

  • Eastwood Road, NG16 2HX, Kimberley, England, United Kingdom

  • 0115 9382401

4.7

Excellent

TrustScore 4.5 out of 5

581 reviews

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4.7

All reviews

(581)

379 reviews in the last 12 months

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Rated 4 out of 5 stars

Our caravan journey…

After looking around many caravan dealers we decided to stick with Kimberley. Richard was very helpful and guided us through our decision as we had certain requirements but Richard gave us some good reasons for or against that we hadn’t thought of. Eventually we made a decision and collected our van in November. We was given a full handover where we were shown how things in and out of the van worked and Richard made sure it was attached to our tow car correctly and safely. Thank you Richard.👌👍

November 15, 2025
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Jon, it’s great to hear you chose to stay with us after visiting other dealers and that Richard’s guidance helped you work through all the details. We’re really pleased the handover gave you full confidence with everything on your new caravan and that you left feeling set up and ready to go.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Friendly and professional service.

Friendly and professional service as always, with our Coachman Motorhome.

November 24, 2025
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Adrian, thank you for the kind words. It’s great to know you continue to receive friendly and professional service with your Coachman motorhome.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

What can I say other than thoroughly…

What can I say other than thoroughly professional, courteous and down right helpful from start to finish from looking, buying a motorhome to handover. Matt who dealt with us was very knowledgeable and had all the answers to any of our questions and there was a lot. As our novice understanding of motorhomes other than YouTube videos we saw the van on a YouTube video Kimberly had uploaded so we decided to come and view the vehicle to which we then purchased a couple of days later. I’m not normally one for leaving reviews but felt compelled to give an insight in to how good Kimberley are. We’re absolutely thrilled with our motorhome but also the service and aftercare we have received. Anyone thinking of buying from the team at Kimberley will get a first class service from the team so hats off to you guys and keep doing what you’re doing. Fantastic and professional company from one happy customer

November 28, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Stephen, it’s fantastic to hear your whole experience felt so professional, friendly and supportive from the very first viewing to driving away in your motorhome. Matt will be delighted to know his knowledge and guidance made everything clear and enjoyable, especially as you were getting to grips with things for the first time. We really appreciate you taking the time to share such detailed feedback and it means a lot to the whole team.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

New fridge

All done really well, we had an intermittent fault on our fridge. Decided to replace, not cheap but very happy with a fridge that works all the time.

November 13, 2025
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Gillian, we’re really pleased everything was handled smoothly and that you’re now fully sorted with a fridge you can rely on. Thank you for the lovely feedback.

Many Thanks,
The Kimberley Team

Rated 3 out of 5 stars

Waiting for news

We had our damaged caravan looked at on the 13th because of storm damage, we haven't heard anything since, need to get this repair sorted so the caravan isn't further damaged

November 13, 2025
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

John, thank you for letting us know. Your comments have been passed straight to our management team so we can pick this up urgently and make sure you’re updated on the repair. We understand how important it is to prevent any further damage and we’ll be in touch shortly.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Outstanding service

Matt went out of his way to help us find out first motorhome. There was no pressure to buy. He explained everything to us in detail which gave us the confidence to go ahead and buy our van. The service from Kimberley was second to none. Thanks guys.

November 11, 2025
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Kevin, it’s brilliant to hear Matt helped you find the right motorhome without any pressure and made everything clear and reassuring along the way. We’re really pleased the whole experience felt first class for you.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Excellent end to end customer service

Matt Wilkinson at Kimberley Caravans provided an excellent service when we were exchanging our caravan. The swap over was well co ordinated and were kept informed of the process at all times.

November 10, 2025
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Mark, it’s great to hear Matt made the whole exchange process smooth and well organised, and that you felt well informed throughout. We really appreciate the feedback.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Our First Caravan

We had a fantastic experience buying our first caravan from Kimberley Caravans.
Our sales advisor Richard was really informative and accommodating.
The handover process was thorough and made us feel confident to operate the caravan.
I would highly recommend!

November 15, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Tim, it’s great to hear your first caravan purchase felt so smooth and that Richard helped make everything clear and accommodating. We’re really pleased the handover gave you full confidence to get started and we appreciate the recommendation.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Richard Euerby

Richard, was an excelant salesman that looked after us, and made the whole experiance a pleasure, he was informative ,helpful, and a genuinely nice man, it was fun, and seamless, from start to finish, thankyou so much Richard, we really appreciate our time in your company.

November 7, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Frances, it’s lovely to hear Richard made the whole experience such a pleasure from start to finish. We’re so glad you enjoyed working with him and felt well looked after throughout.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Swift Sprite Exclusive Alpine 4

Being members of The Camping and Caravanning Club we had been under canvas for some time now, but felt we at a time where we would like more comfort in our adventures.
Upon arriving at Kimberley Caravans for the first time we were made to feel welcome, and the team there were able to answer all our questions, while guiding us thru choices, options and accessories.
We settled on our chosen unit which fitted our needs, and from then the process ran smoothly thru to handover.
On handover the information relating to our unit was presented methodically and at our pace so we may best understand it. With hands-on operation, demonstration and systems checks we were ready for our first adventure.. our journey home.

November 3, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Cliff, it’s wonderful to hear your move from camping to caravanning was made smooth and enjoyable with the help of our team. We’re so pleased everything from choosing your caravan to the handover went at your pace and left you feeling confident for your first adventure.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Great experience

We bought our carvan from Daz
He was not pushy at all we had a great experience .all the staff were great would highly recommend

October 29, 2025
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Chris, it’s great to hear Daz and the team made your buying experience so easy and enjoyable. We really appreciate the recommendation and hope you enjoy every trip in your new caravan.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

new motorhome

Top Dollar people and service.

October 28, 2025
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Ian, thank you for the great feedback. We’re really glad you rate both the team and service so highly.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Amazing company and perfect customer…

Amazing company and perfect customer service from matt, no pressure and highly knowledgeable. Would definitely recommend this company. Thanks Matt and everyone at kimberley caravans.

October 31, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Luke, it’s great to hear Matt made the whole experience relaxed and informative. We’re really pleased you felt so well looked after and appreciate the lovely recommendation.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Great customer service

Great customer service, knowledgeable staff massive thanks to Darryl and Matt who looked after us great, absolutely love the caravan

October 28, 2025
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Kate, it’s fantastic to hear you’re loving your new caravan and that Darrell and Matt looked after you so well. We really appreciate the kind words and hope you enjoy every trip ahead.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Fantastic Service

Great staff, very knowledgable, allowed us to look around without hassle. Exceptional service from start to finish. Professional and helpful. Bought our CV40 from here - highly recommend. Thank you Darrel, Matt and Richard.

October 30, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you for the wonderful feedback. It’s great to hear Darrell, Matt and Richard made the whole experience so easy and enjoyable. We’re delighted you’re happy with your CV40 and really appreciate the recommendation.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Fantastic experience

We first enquired about camper van and placed deposit, travelled from Scotland on arrival met by Dan, after a few moments looking round the camper myself and Amanda realised that it was not for us. We then discussed with Dan about potential of purchasing caravan after going round the sales area for a couple of hours we decided on the Coachmam VIP 675, then placed the order to be collected on 8th November, exciting times I them requested the pick up be pulled forward one week to the 1st November, we travelled down on Friday evening staying over in Gateshead for the night, to then continue the journey for the handover at 11.30, on arrival we where greeted by Matt offered us refreshments then passed us over to Richard who was absolute gentleman and gave us a very thorough presentation on the caravan, was great in swapping over the battery and gas bottles which I was prepared to do but he went above and beyond ahead of the 7 hour return journey
Absolute 5 star from start to finish
Cheers guys

November 1, 2025
Unprompted review
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Stuart, it’s fantastic to hear your experience was five-star from start to finish. We’re so pleased Dan, Matt and Richard all made such a great impression and helped you find the perfect Coachman VIP 675. Wishing you and Amanda many happy adventures ahead and safe travels!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Our wonderful preloved caravan.

After a very honest and frank discussion with Richard, our salesman. We chose our purchase, and the process was straightforward and professional from start to finish.
Our handover was informative and thorough and on time, Richard and our caravan were waiting for us when we arrived and everything we needed was either in with the sale or available from the shop.
All in all, a splendid experience.
We can't thank Richard enough, always on hand in person or by phone, for any queries, and a thoroughly nice chap.

October 25, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Graham, it’s fantastic to hear Richard made the whole experience so open, professional and enjoyable from start to finish. We’re really pleased everything was ready for you on the day and that the handover gave you full confidence. Thank you for the wonderful feedback.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Customer Satisfaction

Rating based upon the excellent customer care given by all concerned. the whole process was carried out in a caring, friendly and Professional manner.
The attention to our specific needs was amazing and carried out with respect and a real passion to deliver what we asked for. It is rare during these times to find a facility that prides itself in delivering exemplary customer care and service.
Over many years we have purchased a number of caravans and without doubt the customer service given never fails to deliver. ( huge thanks to the Sales, Prep, service departments and not least but also the accessories sales staff - simply Brilliant and you should all be very proud 10 out 0f 10 - thanks

October 26, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Mr Williams, your kind words mean a great deal to everyone here. It’s wonderful to know that our sales, aftersales and shop teams all helped make your experience such a positive one. We truly appreciate your continued trust and support, feedback like this makes the whole team proud and we hope to see you again soon.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Excellent service - highly recommended

From start to finish the experience of buying our new caravan from Darrell at Kimberley Caravans was first class - I’d highly recommend giving him a call if you’re looking to change your van

October 24, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Stephen, it’s great to hear your experience with Darrell was first class from start to finish. We really appreciate the recommendation and hope you enjoy every trip in your new caravan.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Purchase and handover process.

Starting with the actual sale by Jason and his team through to the handover undertaken by Richard. Extremely professional and a truly relaxed expeience.Richard was brilliant and explained all aspects of the caravan in detail to my wife who was totally happy with the process. Hugh thanks to Kimberley for delivering all aspects on time in a caring manner. - Brilliant.

October 24, 2025
Unprompted review
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Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Peter, it’s fantastic to hear everything from Jason’s sales support to Richard’s detailed handover left such a positive impression. We’re so pleased the process felt relaxed and well cared for throughout. Thank you for the brilliant feedback.

Many Thanks,
The Kimberley Team

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