Kimonorie Reviews 

Excellent customer service

Terrible product. Absolute piece of crap. NOTHING like the product in the images. So disappointed. Have requested full refund. We’ll see what the response is.

Bad quality product and the size are definitely not for adults. Huge delays as well to receive the item

Kimonorie surprised me with excellent customer service. They were very helpful to resolve my problem. Much appreciated. I can definitely recommend them.

Emailed to return not because of quality or sizing but due to the fact that it did not suit me. They graciously offered me an exchange and then generously allowed me to keep the one I already bought as well as receive a new one!!

Purchased a kimono on 15th April, finally arrived 2nd June. As expected having read the reviews which I should have done prior to purchase it arrived in tiny plastic bag and wasn't even close to the advertised item colour or photos. Exceptionally cheap quality fabric.
Having contacted them under their 30 day returns policy I was offered to be allowed to keep the item with a 50% refund or return for a store credit of 100%. None of which conforms to the UK consumer credit act 2015, where a full refund should be offered and return postage paid.
I do not want to purchase from Kimonorie again their products are poor quality, take forever to arrive and are not even similar in colour to the ordered item, so why would I want a refund to buy from them again.
They clearly don't want to spend the money paying postage to get their rubbish back, but then why sell it in the first place!
Fortunately I purchased via credit card so will go through them to seek compensation.
Update: just had a response from CS Julie- they refuse to pay returns postage or refund orders in full despite this being against the Consumer Credit Act 2015 and their website states otherwise. They are misleading buyers and should not be selling items in the UK

The Kimonos are beautiful and customer service is superb.

Gorgeous Kimonos and great customer service.

Avoid this company at all cost. I’ve spent £132 on three unusable items. I am currently having to raise a dispute with the help of my credit card company. The items delivered were appallingly low quality and arrived crumpled up in a small plastic package. The company has refused to initiate a return. The whole experience feels like a scam!

Took 3 weeks to arrive and it’s very cheap quality and the print is not what I imagined the images on the site are misleading. The belt is poor and just looks like a cut off piece of material. Will be trying to get a refund asap but I don’t hold much hope! Annoying as they look so nice on the website

Bought a jacket for someones birthday, came in a wrapped up ball, it looked like it was dropped shipped straight from China. When opened, the tag wasnt Kimonorie, it was a brand from China, if you look on their website they have a photo with the tag as Kimonorie so you would think oh this is something that they have worked on. The jacket had loose threads everywhere, the tags were dyed blue from the jacket so it would be unwashable without dying everything blue. The Jacket basically looked like it was from Temu/aliexpress/Shein. Did not look like it should cost $130 dollars. When enquired does not do returns from the united states. Have been going back and forth on returning/refunding but have not reached a conclusion for this unacceptable item. Told them they need to update their return policy on their website because its deceptive as well as all their clothing that they are pricing so high.

Zero communication on my delivery placed on 16 April. I am also concerned about the many negative reviews on their product quality.

Absolutely beautiful kimono. I’ve now ordered twice from this company and the customer service has been amazing — always quick to respond and they truly go above and beyond. Highly recommend.

My kimono wasn't quite right. I emailed customer services and Emma was amazing. Sending me specific options for an exchange - even down the the lengths of each one that I liked so I could find my perfect fit. Communication was quick and consistent! Thanks so much Emma!

The product bears no resemblance to the advertised items. The material, cut, style and pattern is completely different, very cheap poor quality products. Initially asked for a refund and was advised I would need to pay for return including customs. I have eventually been refunded following numerous contacts.

The customer service on my return was very considerate and helpful. The team provided great help to get me the correct size very quickly.

Do not buy from this company. They promised me a refund label a week ago and nothing.
I anticipate that they will then tell me that the refund is out of date.
I will review if I hear from them

After taking 2 weeks to arrive, my ‘long’ kimono arrived in a tightly packaged ball (I immediately had my reservations)
I unpacked the item and was extremely disappointed. The ‘long’ kimono reaches my knees. The sleeves reach my elbows and the subtle orange hues in the photograph are more like fluorescent orange. There are no belt loops and the belt looks like it’s been made from a piece of leftover fabric.
I’d return if I didn’t have to pay return costs to France!! Is this product worth £43?? It’s not even worth £20. AVOID

Their photos suggests a hand dyed product - these are the cheapest of the cheap printed garments that should have a £5 price tag.
When it opens you can see the nasty white of the other side of the fabric . The colours are garish and not like their edited pics.

Excellent customer service received by Emma at kimonorie quick response and resolved my problem well done!!!