Kinetico Water Softeners Reviews 383

Had my compact water softener serviced today. The engineer did a great job & informed me of some issues related to the inital set up.
All was rectified quickly & effieciently. The engineer was very polite & helpful.
Very good service.
Great job

Nathan visited and serviced our softener. Very knowledgeable, professional and a great ambassador for Kinetico.

Charlie fixed a leak in my kinetico water softener and also corrected the drainage which was misinstalled by my plumber. He was professional and extremely patient, explaining everything clearly and answering all my stupid questions. Absolute legend.

Had my water softener annual service today and Nathan was excellent. He tested the whole system and found an issue during the checks. He explained everything clearly, ordered the parts needed, and booked a follow-up appointment to get it fixed. Great service from start to finish. ⭐⭐⭐⭐⭐ for Nathan!

Charlie went above and beyond for us, troubleshooted and fixed the issue we had super quick and was extremely lovely. Wonderful experience!

Just had our annual water softener service and everything was carried out in a very professional manner with good communication and efficient work.

Nathan cane and explained everything I needed to know

Charlie visited my property this afternoon. Exceptional chap, very polite, friendly, clean and well knowledgable answering all my queries.
Found an issue with my system, explained the problem, the solution and rectified to keep my system running smoothly.

Communication was excellent throughout the process of booking the service. As promised, Dan gave us an ETA on the morning of his visit and arrived when he said he would.

Very helpful, friendly and communicative, clear explanation of his findings, all round excellent customer service.

Nathan cane around today and did the servicing. He was knowledgeable and helpful. I would recommend Nathan for his services.

I had a really positive experience with this company and wanted to share some honest feedback. From start to finish, everything felt well-organized and professional. Communication was clear, timely, and friendly, which made the whole process much less stressful.
One thing the company does especially well is responsiveness—they were quick to answer questions and kept me updated throughout. It’s clear they value customer satisfaction and take pride in their work.
A special mention goes to Thomas, who fixed the water softener. He was knowledgeable, efficient, and took the time to explain what the issue was and how he resolved it. It’s always reassuring to have someone who not only does the job well but also makes sure you understand what’s going on. His professionalism and attention to detail really stood out.
Overall, I’d definitely recommend this company. Reliable service, skilled staff, and a customer-focused approach make them a great choice.

Great service as usual by Kinetico very professional, we had our first year free service today
Our Engineer was called Charlie a talented young man who did a very thorough job. He was pleasant to talk too and left everything so clean and tidy

I must say that We have been so impressed with the kinetico company overall, they answer the phones and are a joy to deal with
First class 👏
Very happy customer

Booked a service for water filter. Very efficient, came when they said they would. Called in morning to confirm. Charlie was very pleasant & explained the problems very clearly and what our different options are. Would definitely recommend.

I wish I had used the company years ago when we initially had our Kinetico softener installed by another firm. From the initial call to setup the plan, to the engineer visit, 5stars+. Informed by text, email and a call on the morning about timings. Our engineer polite, professional and a fantastic job. Highly recommend.

A further visit resolved some issues we’d had, but throughout this we had very polite and friendly communications. They went out if their way to ensure we were kept informed and Jack and Reece couldn’t have been more helpful.

I have had my water softener for many years and have always been very satisfied with it. I have chosen to have occasional servicing. On the most recent occasion I had a phone conversation with Ellie in the office, who offered me a date within a week for the job. Dan the engineer arrived promptly on the day and carried out his work quickly and very efficiently. He was extremely pleasant, as well as informative, helpful and polite.

Reference: Order # 49586

I purchased a Kinetico water softener in November 2022. The unit ceased functioning after approximately 3.5 years under normal domestic use. Based on industry expectations and information provided during servicing, this appears significantly below a reasonable operational lifespan.

A service visit was arranged at a cost of £145. The intervention undertaken was limited and did not restore the unit to working condition.

I was then advised that replacement of a core component would cost in excess of £600 and would be supplied without any warranty. In parallel, I was encouraged to consider a full system replacement at £1,795, initially described as including a 10-year parts and labour warranty.

However, the subsequent written quotation reflected the same price point but only a 12-month warranty. No clear explanation was provided for this discrepancy.

From a consumer perspective, this raises concerns regarding product durability, the proportionality of service charges, the absence of warranty support on significant repairs, and the consistency of information provided at different stages of the process.

In the context of the Consumer Rights Act 2015, where goods are expected to be of satisfactory quality and reasonably durable, this experience falls short of expectations.

Overall, the situation gives the impression that repair options are not being meaningfully supported, with a preference toward full replacement at considerable cost. Greater transparency, consistency, and a more balanced after-sales approach would be expected.

Great installation by Thomas - professional, helpful, friendly and efficient - excellent!

Our service engineer, Jack, was very pleasant and likeable young man. He changed a lot of parts for us and even fitted a new loft tank valve. He explained what he was doing throughout and was all done, within 2 hours. He also turned up exactly on schedule and called me to let me know he was on his way. Excellent work.

I recently had a Kinetico water softener and drinking water system installed (I believe the Premier water softener and the K5 Pure drinking water system), and I couldn’t be happier with the service.

Two engineers came to carry out the installation, and they were absolutely excellent from start to finish. They were incredibly informative, taking the time to explain how everything works and answering all of my questions clearly. They were also very polite, respectful of my home, and left everything spotless once the job was completed.

The whole process felt very professional and well-organised. The installation itself was smooth and efficient, which really reflects the high standards Kinetico are known for. Their systems are designed to provide continuous soft water and clean, great-tasting drinking water straight from the tap, which is exactly what I wanted .

I truly cannot recommend Kinetico enough—fantastic service, brilliant team, and a company that clearly takes pride in what they do.