Kinetico Water Softeners Reviews 393

Water Softener arrived upside-down, packaging half-open and soaked. Not surprising then that bits fall off (including display and circuit board) as soon as I turn it round and remove the packaging because the thing isn't meant to stand on its head, is it?! Now having to wait for a replacement and book the plumber for another day. Great.

Update: Very helpful customer service, got the defective unit collected and new device delivered within 2 days.

Loved the water softener but sadly it wasn’t the right one for my home so i hade to return it and the whole process could not have been simpler, very efficient service throughout,

Fantastic customer service as well as great value products. I had to contact customer support and the responses were quick and resolved my queries.

Disgusting company who leave you feeling robbed. They signed me up to a maintenance plan without asking any questions about our water softener machine other than knowing that it’s Kinetico branded.
Waited 4 weeks until someone was available to service it, only for a rude young man to arrive and inform me that the machine is too old to service and that I have to pay £70 for the callout fee. He also informed me that he’s instructed to not leave people’s homes until they pay up, which I believe is intimidating to say to a young woman home alone.
Once I’d paid, he then sat on the landing typing copious notes onto his ipad about the visit whilst I stood there, clearly wanting him to leave.
Avoid at all costs.

All queries answered promptly and very friendly staff.

I chose the eKube electronic water softener based on a recommendation from a neighbour. The water softener was delivered within a week. Now installed, it is meeting expectations and we have softened water - great in the hard water area that we live in. The packaging included the plumbing parts needed for installation, which was a great help.
I did have occasion to call Kinetico customer services for assistance with a part and I must say that the service that I received was excellent - I couldn't have asked for a better response.
Well done Kinetico!

Outstanding customer service.
Sometimes when you get in trouble suddenly, Ellie Newton always will try her best to help which is a valuable asset for Kinetco

First rate service from Amy in Kinetico’s customer service team. We bought a new water softner unit from Costco which had developed a fault after a couple of weeks. Amy was great on the phone, quickly identifying a possible cause and arranging for a Kinetico engineer to visit within days of our call. Laurie was very efficient and professional. He replaced the faulty parts and all was good within an hour or two. Kinetico demonstrated excellent after-sale support and we were highly impressed with their friendly approach and efficient technical skills.

Super friendly and quick with the correct response. Thanks a million.

I have used various Kinetico products for over 15 years with no issues. I recently wanted to order a new upgraded tap for my existing water filter but wasn't sure it would fit correctly, due to various restrictions with my worktop/sink. I could have ordered from a 3rd party but decided to go direct to Kinetico who have been excellent in the past, it was definitely the right choice! Kinetico were super helpful with advice and information. As a result the tap fitted and works perfectly. Truly above and beyond service.

Very efficient and speedy service to replace filters. Arrived on time.

Great customer support - thank you.

I’m rating my experience with the Kinetico Water Softner, not a service. The softner was already installed when we bought the house five months ago. We decided to continue with it so bought the salt blocks, it does a flush clean sometimes twice a day (is this normal?) and we found that new fitted salt blocks don’t even last one month. The worst thing was yesterday when we came into the kitchen to find it churning out water all over the kitchen floor. Thankfully, we were at home and able to mop up with towels, it was flooded under our fridge freezer. We had been out earlier and I dread to think what state we would have come home to had it happened earlier. Needless to say my partner immediately disconnected the thing and we won’t be using it again. It’s unreliable and dangerous imo. So glad I didn’t incur the outlay for it.

I contacted the team via WhatsApp for a problem that I faced with my water softener, they were super helpful, asked me to send a video and few pictures, identified the problem with the valve and sent me a replacement valve by post free of charge.
They also recommended few salt brands and I can totally see the difference in kinetico compared to the one I used before.

We had Kinetico Premier Compact water softener installed by Capital Water Softener in October 2022. For last 2 weeks the salt is creeping out everyday if even thoroughly I have cleaned this everyday from inside and outside, I did not expect a brand which is similar to Rolls Royce in Water Softener to give me problem every day. The one we before had worked superbly for 34 years. Kinetico Water Softner are not cheap and I am 73 years old I do not need this extra work and expense. I phoned Capital Softeners and they are saying there will be charge. Very disappointed with the product and the customer service.

It was prompt , efficient and just what I asked for.

Not sure what this review is for - is it for the water softener or a question I raised?
The softener only just installed seems ok but too soon to be sure. The only downside to it is that it has no partitions to hold up the salt blocks. They say that they have stopped doing the partitions - most people use salt tablets (not very satisfactory for me). However, the price wasn't too bad in that it was cheaper than having my old Harvey machine repaired. Generally water softeners are way over-priced - especially Harveys and their installers.

We have had our Kinetico water softener for 23 years and it has behaved faultlessly. It has been moved to different houses as we have moved locations and it has never let us down. But just a few weeks ago it did stop working and developed a leak. Oh how we missed the softened water when we didn't have it!
The upshot was we called our local Kinetico dealer (The Little Plumbing Company of Sidmouth, Devon) and as he had fitted a K5 water filtration system a few years ago, we decided that rather than repairing the current unit, it was about time to retire it and we asked him to supply and fit a new Kinetico water softener. Hayden came and fitted a Premier Compact HF unit. Hayden is great as he knows his product so well and we have total trust in his workmanship.
Happily I can now report that we now have copious amounts of soft water and we are very happy once again.

Amy from Kinetico was so kind, helpful, maintained great communication and reassured me when Costco were providing me the wrong advice. Amy did everything possible to ensure a smooth replacement of my water softener.

I had a problem and spoke to the local rep who gave me the information required and said, if I am on his list, he would be organising the necessary under warranty service.