Had my water softener annual service today and Nathan was excellent. He tested the whole system and found an issue during the checks. He explained everything clearly, ordered the parts needed, and boo... See more
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Review summary
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Reviews shaping this summary
My water softener has never really worked as it should from new. I have had to call an engineer in several times to fix it and still it never worked as it should. However after taking out a service... See more
Had my compact water softener serviced today. The engineer did a great job & informed me of some issues related to the inital set up. All was rectified quickly & effieciently. The engineer was ver... See more
From the time this service call was booked the whole undertaking was carried out superbly. From being informed he was on his way and advising what time he would arrive, the engineer was a pleasure... See more
Company replied
Company details
Written by the company
Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.
Contact info
Bridge House, Chandlers Way, Park Gate Business Centre,, SO31 1FQ, Southampton, United Kingdom
- 0800 056 8686
- info@kinetico.co.uk
- kinetico.co.uk
4.6
Excellent
393 reviews
Replied to 33% of negative reviews
Typically replies within 48 hours
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Quick response
Contacted Kinetico looking for dealer and support agent contact details.
Kirsten Foy responded quickly and with exactly the info I was looking for.
Great experience.
September 12, 2024
Reply from Kinetico Water Softeners
Good morning Andrew,
Thank you so much for taking the time to leave this feedback. We are glad that you were pleased with the service you received from our team. Please do let us know if we can be of any further assistance.
Kind regards,
Kinetico UK
very efficient and right on the point
very efficient and right on the point. Solved my problem.
September 16, 2024
Reply from Kinetico Water Softeners
Good morning Bernard,
Thank you very much for this kind review. We are so glad you found our team helpful.
Kind Regards,
Kinetico UK
Very helpful and prompt customer service.
Very helpful and prompt response, with info about an older system. Kirsten provided background info, and full pdf of user manual.
August 21, 2024
Reply from Kinetico Water Softeners
Good afternoon,
Thank you so much for these kind words. We are very pleased to hear our team were able to assist with your enquiry and you were happy with the service received.
Kind regards,
Kinetico UK
Quickly identified the issue and fixed.
August 14, 2024
Reply from Kinetico Water Softeners
Good morning Chandra,
We are so pleased to hear that you were happy with the service received and our engineer was able to rectify the issue you were experiencing. Thank you for taking the time to leave this feedback.
Kind regards,
Kinetico UK
Phone was answered straight away and an…
Phone was answered straight away and an extremely pleasant , polite young lady dealt with my question within a couple of minutes. My experience with Kinetico products has always been highly satisfactory.
August 16, 2024
Reply from Kinetico Water Softeners
Good afternoon Mrs Painting,
Thank you so much for these very kind words. We are so pleased to hear that you found our team helpful.
Kind regards,
Kinetico UK
Kinetico agent was very helpful and…
Kinetico agent was very helpful and understanding of my situation with our delayed building... Thank you
August 13, 2024
Reply from Kinetico Water Softeners
Good afternoon Marc,
Thank you very much for these kind words. We are so glad we were able to help. Please do let us know if we can be of any further assistance.
Kind regards,
Kinetico UK
Reply from Kinetico Water Softeners
Good afternoon Jesse,
Thank you for taking the time to leave these very kind words. WE are so happy to hear you were happy with the service you received and that your issue was rectified.
Kind regards,
Kinetico UK
Response customer support
Customer support has been very responsive. Much appreciated.
August 13, 2024
Reply from Kinetico Water Softeners
Good morning Frankie,
We really appreciate these kind words, thank you for taking the time to leave this review.
Kind regards,
Kinetico UK
Reply from Kinetico Water Softeners
Good morning Louise,
We are so pleased to hear you found our customer support team helpful. Thank you for taking the time to leave these lovely words.
Kind regards,
Kinetico UK
All went well so no complaints at all
All went well so no complaints at all. Charming stafff
August 8, 2024
Reply from Kinetico Water Softeners
Good afternoon Stephen,
Thank you for taking the time to leave these very kind words! We are so glad our team were able to help.
Kind regards,
Kinetico UK
Having spoken to Jamie
Having spoken to Jamie, he resolved my billing problem. The problem I had was solved very easily to my satisfaction.
August 7, 2024
Unprompted review
Reply from Kinetico Water Softeners
Good afternoon Jacqueline,
Thank you very much for leaving this review, we are so glad that Jamie was able to assist you and your issue was resolved. Please do not hesitate to reach out if we can assist you any further.
King regards,
Kinetico Aquacare
answered questionpromptly
August 7, 2024
Reply from Kinetico Water Softeners
Good afternoon Paul,
Thank you for leaving this very kind review, we are so glad you were pleased with the service received.
Kind regards,
Kinetico UK
Reply from Kinetico Water Softeners
Good afternoon,
Thank you so much for taking the time to leave these kind words, we are so glad that you were pleased with the service you received.
Kind regards, Kinetico UK
So we bought the K5 plus 2 years ago in…
So we bought the K5 plus 2 years ago in that time we’ve had to replace cartridges 3 times.
There’s only 2 of us - so this works out 2 £160 every time. Wildly different from any RO unit we’ve had in the past.
Had I known this when ordering there’s no way I’d have bought this system.
They’ve now changed the website to say 9 months to a year for a family of 4 but we find 8 months max for a family of 2.
It will be more cost effective to buy another unit than keep this one.
July 4, 2024
Unprompted review
Reply from Kinetico Water Softeners
Good afternoon Russel,
We are sorry to hear that you are dissatisfied with the frequency in which you need to change your K5 filters. The K5 filters require changing every 1850 litres of water used through the unit, the time frame will look different for each household. If there is anything else that we can assist you with please do let us know and we would be happy to help.
Kind regards,
Kinetico UK
Staff were very helpful offering sound…
Staff were very helpful offering sound advice and I was easily able to achieve my aims.
June 11, 2024
Reply from Kinetico Water Softeners
Good morning Roy,
Thank you for taking the time to leave these kind words! We are so pleased to hear that you were happy with the service you received from our team.
Kind regards,
Kinetico UK
Appalling Customer Service
I have found the Kinetico after service appalling, not only do they not seem bothered by you as a customer, they are very unclear about the charges that you may incur. The maintenance "deal" that they offer is not really what it appears to be.
I won't use them again and I would strongly advise others to carefully read all emails and documents for the fine print and details they may or may not tell you over the phone.
The general approach of staff suggests as a business they are struggling.
I would like to be more positive, but this is one of the worst customer experiences I have had for a very long time, and as such wanted to share with others.
June 3, 2024
Unprompted review
Reply from Kinetico Water Softeners
Good morning,
Thank you for taking the time to leave this review, we are sorry to hear you were not satisfied with your experience with our team. We have requested further details from you, we would be grateful if you could provide these so that we can look into this for you. Alternatively if you wish to speak to a member of the team regarding your experience please do give us a call on 01489566974.
Kind regards,
Kinetico Aquacare
my water softener was installed on 2nd…
my water softener was installed on 2nd may 2024. the technician said it might take a couple of days to kick in. so far it has not kicked in. no technician was available until 6th June. He didn't come due to sickness and the earliest date for another technician is July. totally unsatisfactory. their phone lines are engaged continuously so no contact available.
May 2, 2024
Unprompted review
Reply from Kinetico Water Softeners
Good morning Patricia,
Thank you for taking the time to leave this review, we are so sorry to hear you are dissatisfied with the service you received. The team have advised that they have been in contact with yourself and this is now resolved. If there is anything else at all that we can do for you please do give us a call on 01489566974.
Kind regards,
Kinetico Aquacare
Very helpful…
They were very good about trying to sort out the problem I had with my water softener valve getting stuck.
June 6, 2024
Reply from Kinetico Water Softeners
Good morning Ann,
We are so glad to hear you found our customer support team helpful. Thank you for taking the time to leave these lovely words.
Kind regards,
Kinetico UK
Excellent service all round.
June 4, 2024
Reply from Kinetico Water Softeners
Good morning Bill,
Thank you very much for taking the time to leave this review. We are glad you were pleased with the service you received from our team.
Kind regards,
Kinetico UK
Lynsey was very helpful to guide us to…
Lynsey was very helpful to guide us to solve the issue we had with the water softener not functioning properly.
May 28, 2024
Reply from Kinetico Water Softeners
Good afternoon Selwyn,
Thank you so much leaving these kind words, we are so pleased you are happy with the service you received. Please do let us know if we can be of any further assistance.
Kind regards,
Kinetico UK
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