Kittle Photographic Reviews 295

Very quick replies to my enquiries and a thoughtful suggestion/offer to send my child's image as an attachment to an email that was a big help as I was travelling without access to a computer so could not download the digital copy I had purchased. First time ordering with this school photographer and delighted by the service.

Excellent service from Hayley Martin today. My daughter is in her final year at primary school and is pulling together a photo album of all her school photos and we discovered she was missing her Year 2 photo (and her younger sister missing her Reception photo). I couldn't find them in my account as I think I only purchased the sibling photo at the time, so contacted Kittle and spoke to Hayley who went above and beyond to find the photos for me which weren't on my file. I've just ordered the missing photos and my daughter will be so happy to have a complete album. Thank you Hayley! So nice to be able to talk to a person who understood how important the photos are. x

Kittle Photos done an amazing job at my daughter's photo session at First Step Nursery. They managed to get beautiful pictures. I like the detailed shots that captured my little one's features such as her nose, eyelashes and tiny feet along with the various poses.

I would also like to say a big thank you to Hayley Martin for her excellent service delivery. There were a number of items missing from my order when the delivery arrived.

When I called Kittle to report this Hayley actively listened to my query, acknowledged my concern and apologised for the inconvenience caused before resolving the issue. I would not hesitate to use Kittle again.

I've used Kittle for over two years through my child's school and I've had good experience with their website. On this occasion though, I ordered daughter's photo in October to be delivered to her school but they weren't even after i was debited. After school confirmed that the photos hadn't been delivered to them I called Kittle and Hayley was quick to spot that my order hadn't come through coz of some technical issues. She promptly placed the order again and assured me it will be delivered to my house after the holiday. Her customer service was fantastic! Merry Xmas Hayley.

Hayley Martin was very responsive and quickly resolved my problem. I managed to get my order and very happy with the result. Thanks

After a slight issue with a download due to not having a PC, the staff were courtious and patient in resolving the issue.

I was so confused as to why I had no confirmation of my order and phoned for help to find out if the order was placed as money had been taken. Hayley was fantastic and spent time patiently investigating until we found that I had entered my email with a typo! Fantastic customer service throughout with a sense of compassion and not an ounce of annoyance.

I was having trouble resetting my password, spoke to a very helpful lady called Hayley who helped me reset it, thank you

Hayley was extremely helpful and talked me through all my options when I wasn’t sure how to order online.

Thank you for a great service and lovely photos. Would recommend

My daughter had her first school photo done by Kittle and I was very happy with the service Hayley gave me. I can’t wait now to see the sibling photo now my sons started school. Kittle really are making those treasured memories for life. Thank you 🙏🏻

Very professional company. I dealt with a lady called Hayley Martin who was really friendly and helpful. She made my order really nice and easy. Would definitely recommend.

I wanted to give my daughters fantastic reception class photo to family members for xmas. I was worried it was too late to order. I called and a very helpful lady called Hayley arranged the order for me. Fantastic customer service!

The gentleman I spoke to was very , helpful, polite and easy to talk to he really is an asset to the company he made me feel relaxed and understood exactly what I wanted really lovely to speak to

Was struggling to select the right package to enable me to have all photos of my children. Decided to call Kittle direct. Have just had a great experience. Hayley helped me work through my questions. Great customer service. So happy that i made the decision to call instead. Hayley, you are a credit to the company.

Just called up to find out about an order and a very helpful lady called Hayley guided me through how to find my download. Very much appreciated thank you Kittle.

Happy with the company. Has a little issue with the delivery of the photo , for the first time. That was due to Royal Mail and not Kittle, as it looks like Royal mail lost the envelope. Hayley kindly and quickly solved the problem, reordering the photo to my address at the first ask. I did not have to send emails over emails or call multiple numbers, she solved the issue straight away.

thank you Hayley martin for all your help over the phone i really appreciated your help ! :)

Hayley was very helpful on the phone and got my booking booked in efficiently and at a time that worked for me ⭐️ thank you Hayley Martin

Such lovely photos of my boys, we are so happy with them. Something to look back fondly on.
Before ordering I called them up and spoke to Hayley, who was amazing. She talked me through all of the purchasing options.
Very happy customer.