The service and products from Kittle Photographic are wonderful and I thoroughly recommend them for your leavers hoodies. Kate was so helpful and always responded quickly to my many queries. They mana... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The service and products from Kittle Photographic are wonderful and I thoroughly recommend them for your leavers hoodies. Kate was so helpful and always responded quickly to my many queries. They mana... See more
Company replied
Out for profit only company. Literally zero interest in providing a professional service or product. My child was dumped in front of camera on the floor without any kind of background, one shot ph... See more
Company replied
Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... See more
Company replied
Exceptionally poorly taken images. Sadly our child's school is linked with this company & I'm now dreading each time they come to take pictures. I can take better with my iPhone. The quality... See more
Company replied
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
CM3 8JE, Chelmsford, United Kingdom
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They told me is free to send it to the school now I have to wait till the whole school order so god know how long as now been waiting two week after email tem they still give me no date to say when? rubbish service

Reply from Kittle Photographic
I only ever print the best pics of my boy but the quality of these is so gorgeous.
I bought the pack deal and they’ve turned out to be really good value too.

Reply from Kittle Photographic
Recently needed to retrieve old photos, Kyle couldn’t have done more to help me. Very quick and efficient. What a credit to their customer services team. Thank you

Reply from Kittle Photographic
Beautiful school photo for the second year on the go, prices are fair and lots of options to chose from. The digital download took less than 1 minute after payment to be avaliable, photo of very high quality, very happy.

Reply from Kittle Photographic
I had an issue with my order that was meant to be directly delivered to the school, the school or the post lost them, Hayley took my first call and was more than helpful, i then called again today after checking with the school again and she was Amazing she re issued my ordered with no issue. Brilliant customer service and a very professional phone manner.
I would give 0 if I could. The quality is extremely poor. White background is terrible and digital quality is terrible. I paid for photo mount which is white and awful as it totally clashes with the white background. The mount has the company logo on the bottom right hand corner which is an additional disappointment.
This has been a total waste of money.

Reply from Kittle Photographic
Little took a photo of one option on a white backdrop when many numerous cheap backdrops are readily available, if not there are many free apps online that can be used to fill in a white background. My school photos all looked beautiful when things were non digital with a lovely background.
They could have considered using a school backdrop instead of using a cheap white but clearly it’s not their kids.
They also wanted us to pay extra for the cardboard mount for a poorly taken photo. Kittle need to understand how important these photos are to parents rather than just a profitable business to them.
Star lane primary school should also be ashamed hiring these photographers just to save themselves a penny or two.

Reply from Kittle Photographic
I accidentally put the wrong email in so rung up and they helped me straight away and got it sorted to the right email! Shortly after speaking with them I received my beautiful picture 😊
Had a little problem getting hold of my sons school photo the call center lady was really helpful and gave me all the relevant details to get access to the picture. The picture is great and has been ordered.
My daughter had her school photo taken by Kittle Photographic. The one photo they took is of her mouth half open with a furrowed brow, as if they just snapped away without even telling her to smile. They also didn't include the class photo by accident, and even the url on the flyer for ordering photos was incorrect.

Reply from Kittle Photographic
In one word Amazing!! Hayley helped me locate a photo of from 5 years ago with professionalism and care. She really went above and beyond to help me and now I have the physical photo to treasure forever. Thank you.
I am so impressed that they managed to get my autistic 5 year old to sit and smile so beautifully. The picture is better than i could have imagined
I ordered school photo but didn't get any confirmation. So sent an email and they sorted it out in minutes for me. They were very helpful polite and friendly. The photos are really good quality. I would highly recommend.
I struggled with actually getting my photo of my son but Kittle were amazing and in the end sent this out free of charge to me. Found the company very professional.
Great help and support given today thank you very much
Extremely overpriced, awful web site, and they even couldn't fix the minor clothes issue before making a shot. Wasted efforts and wasted expectations.

Reply from Kittle Photographic
School photo disaster… plenty of space above the head of students, yet bottom half of school logo on blazer doesn’t show ! Really disappointing. Unprofessional. Amateur quality photography

Reply from Kittle Photographic
At first I was cross as my sons photocard was invalid and the image taken seemingly lost but the company did manage to recover image. Unfortunately the time spend searching ment i had missed free delivery to school but as a goodwill gesture, kittle have sent me the image for free. I actually cannot fault the customer service I received.
Lovely customer service, prompt and fixed the problem!
Kittle have been doing my kids school pictures for the past 7 years and I'm always so happy with the quality and the price. I lost the details to order my child's picture and you went above and beyond to make sure I could get my child's picture. Kittle are amazing!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.