Kittle Photographic Reviews 295

TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

The service and products from Kittle Photographic are wonderful and I thoroughly recommend them for your leavers hoodies. Kate was so helpful and always responded quickly to my many queries. They mana... See more

Company replied

Rated 1 out of 5 stars

Out for profit only company. Literally zero interest in providing a professional service or product. My child was dumped in front of camera on the floor without any kind of background, one shot ph... See more

Company replied

Rated 5 out of 5 stars

Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... See more

Company replied

Rated 1 out of 5 stars

Exceptionally poorly taken images. Sadly our child's school is linked with this company & I'm now dreading each time they come to take pictures. I can take better with my iPhone. The quality... See more

Company replied

Company details

  1. Photography Class

Information provided by various external sources

With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...


Contact info

3.1

Average

TrustScore 3 out of 5

295 reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Order not send after 2 weks

They told me is free to send it to the school now I have to wait till the whole school order so god know how long as now been waiting two week after email tem they still give me no date to say when? rubbish service

November 14, 2023
Unprompted review
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Reply from Kittle Photographic

Good evening, thank you for your feedback. The free school delivery window is open for 21 days from the day of the photography session and it is not until this date has been reached that we are able print and dispatch the orders in bulk to the school. it is my apologises if you were not aware of this. Please be re-assured we do offer home delivery if you would like to receive the order more quickly, however this is chargeable.

Rated 5 out of 5 stars

5 star would recommend

I only ever print the best pics of my boy but the quality of these is so gorgeous.

I bought the pack deal and they’ve turned out to be really good value too.

November 10, 2023
Unprompted review
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Reply from Kittle Photographic

Thank you ever so much for your feedback. We are delighted to hear that you are happy with the quality of our products.

Rated 5 out of 5 stars

Helpful staff

Recently needed to retrieve old photos, Kyle couldn’t have done more to help me. Very quick and efficient. What a credit to their customer services team. Thank you

November 13, 2023
Unprompted review
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Reply from Kittle Photographic

Thank you for your wonderful feedback Laura! We’re delighted to hear that Kyle was able to assist you efficiently in retrieving your old photos. Your praise for our customer service team is greatly appreciated.

Rated 5 out of 5 stars

Beautiful school photo

Beautiful school photo for the second year on the go, prices are fair and lots of options to chose from. The digital download took less than 1 minute after payment to be avaliable, photo of very high quality, very happy.

November 8, 2023
Unprompted review
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Reply from Kittle Photographic

Thank you for leaving us a wonderful review Amber. We’re thrilled that you’re happy with the school photo, the fair pricing, and the range of options available. It’s great to hear that the digital download was quick and that you’re pleased with the photo quality.

Rated 5 out of 5 stars

I had an issue with my order that was…

I had an issue with my order that was meant to be directly delivered to the school, the school or the post lost them, Hayley took my first call and was more than helpful, i then called again today after checking with the school again and she was Amazing she re issued my ordered with no issue. Brilliant customer service and a very professional phone manner.

November 8, 2023
Unprompted review
Rated 1 out of 5 stars

I would give 0 if I could

I would give 0 if I could. The quality is extremely poor. White background is terrible and digital quality is terrible. I paid for photo mount which is white and awful as it totally clashes with the white background. The mount has the company logo on the bottom right hand corner which is an additional disappointment.
This has been a total waste of money.

October 13, 2023
Unprompted review
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Reply from Kittle Photographic

Thank you for your feedback, this is always extremely important to us. To be as transparent as possible, we always ensure to add photographs online to show colour, style and logo placement.

Rated 1 out of 5 stars

RUBBISH

Little took a photo of one option on a white backdrop when many numerous cheap backdrops are readily available, if not there are many free apps online that can be used to fill in a white background. My school photos all looked beautiful when things were non digital with a lovely background.
They could have considered using a school backdrop instead of using a cheap white but clearly it’s not their kids.
They also wanted us to pay extra for the cardboard mount for a poorly taken photo. Kittle need to understand how important these photos are to parents rather than just a profitable business to them.
Star lane primary school should also be ashamed hiring these photographers just to save themselves a penny or two.

November 5, 2023
Unprompted review
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Reply from Kittle Photographic

Thank you for leaving feedback.
we take time to discuss the backdrop options with the school when booking with us and this is something that they choose. The number of photographs taken per child also depends on numerous factors such as, the time in which the photographer has to ensure photographs are taken of the entirety of the school and how many times that the school would like taken per child for their school systems.
With regards to the mounts, please be aware that we offer our individual packages A-G with and without the mounts to give parents the option of ordering the photographs as prints only if they would prefer. If you are having difficultly in locating this option online please contact our customer service team and we will be able to assist you.

Rated 5 out of 5 stars

I accidentally put the wrong email in…

I accidentally put the wrong email in so rung up and they helped me straight away and got it sorted to the right email! Shortly after speaking with them I received my beautiful picture 😊

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Had a little problem getting hold of my…

Had a little problem getting hold of my sons school photo the call center lady was really helpful and gave me all the relevant details to get access to the picture. The picture is great and has been ordered.

October 23, 2023
Unprompted review
Rated 1 out of 5 stars

My daughter had her school photo taken…

My daughter had her school photo taken by Kittle Photographic. The one photo they took is of her mouth half open with a furrowed brow, as if they just snapped away without even telling her to smile. They also didn't include the class photo by accident, and even the url on the flyer for ordering photos was incorrect.

October 24, 2023
Unprompted review
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Reply from Kittle Photographic

we are ever so sorry to hear that you are not happy with the photograph that was taken of your child. Please contact us at info@kittlephoto.com with the photo ID and password and we are able to check our archives to see if there were any alternate images taken on the day.

Rated 5 out of 5 stars

In one word Amazing!

In one word Amazing!! Hayley helped me locate a photo of from 5 years ago with professionalism and care. She really went above and beyond to help me and now I have the physical photo to treasure forever. Thank you.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

So impressed

I am so impressed that they managed to get my autistic 5 year old to sit and smile so beautifully. The picture is better than i could have imagined

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

School photos

I ordered school photo but didn't get any confirmation. So sent an email and they sorted it out in minutes for me. They were very helpful polite and friendly. The photos are really good quality. I would highly recommend.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great communication

I struggled with actually getting my photo of my son but Kittle were amazing and in the end sent this out free of charge to me. Found the company very professional.

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

Extremely overpriced

Extremely overpriced, awful web site, and they even couldn't fix the minor clothes issue before making a shot. Wasted efforts and wasted expectations.

October 2, 2023
Unprompted review
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Reply from Kittle Photographic

Thank you for taking the time to leave feedback.
With regards to our pricing, we pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. If you would like some assistance in locating these options on the website, please call our customer service team on 01245 401313 and we will be happy to help.
Our photographers are not able to come into contact with the children to amend uniforms, however, we will certainly pass this feedback onto the photographers and they can ensure that the children and school are aware to ensure the children are ready for their photographs whilst lining up.
Please do contact us at info@kittlephoto.com with your Photo ID as we offer our editing services and we can enquire to see if there are any edits we can make to the uniform for you.

Rated 1 out of 5 stars

School photo disaster… plenty of space…

School photo disaster… plenty of space above the head of students, yet bottom half of school logo on blazer doesn’t show ! Really disappointing. Unprofessional. Amateur quality photography

October 13, 2023
Unprompted review
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Reply from Kittle Photographic

My apologises to hear you are not happy with the photograph. Please email us at info@kittlephoto.com with your photo ID and we will be able to look into this for you.

Rated 4 out of 5 stars

From bad to good

At first I was cross as my sons photocard was invalid and the image taken seemingly lost but the company did manage to recover image. Unfortunately the time spend searching ment i had missed free delivery to school but as a goodwill gesture, kittle have sent me the image for free. I actually cannot fault the customer service I received.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Kittle have been doing my kids school…

Kittle have been doing my kids school pictures for the past 7 years and I'm always so happy with the quality and the price. I lost the details to order my child's picture and you went above and beyond to make sure I could get my child's picture. Kittle are amazing!

October 12, 2023
Unprompted review

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