Klarity Cancer Screening Reviews 

369
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I would not work with this company again. They give false accusations yet they don't have the necessary training to prevent their paranoia. Avoid at all cost! UPDATE: I love how this company attem... See more

Company replied

Rated 4 out of 5 stars

Booked 2 lat flows at short notice (arrived in less than 2 days) to take abroad and use for the return home requirement. App used was fine, only stress was slow internet speed which meant we had to tr... See more

Company replied

Rated 5 out of 5 stars

Really good experience with standard antigen tests with video call needed for family of 4 to travel to USA. Charlotte explained everything step by step and made us feel at ease throughout the whole pr... See more

Company replied

Rated 5 out of 5 stars

Excellent service , definitely recommend. On reflection I had absolutely nothing to be nervous or worry about as the whole process went as smoothly as it possibly could. The tests arrived within... See more

Company replied

Company details

  1. Health Consultant

Written by the company

Klarity provides cancer screening programmes.


Contact info

3.6

Average

TrustScore 3.5 out of 5

369 reviews

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3.6

All reviews

(369)

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Rated 5 out of 5 stars

So easy and does exactly what it’s…

So easy and does exactly what it’s supposed to

July 1, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello Leora,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 1 out of 5 stars

Ordered a lat flow test for fit to fly…

Ordered a lat flow test for fit to fly certificate on Monday using next day delivery it’s now Thursday I fly on Sunday 6am I have no clue where my test is, cannot get through to anyone on the telephone says it has not been possible to connect my call.

Used because of TUI recommendation now I have no clue how to get a refund customer service is horrendous waste of time money and a lot of stress

July 1, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Amber,

Thank you for taking the time to leave a review of your experience.

Apologies that DPD did not deliver your test kits on time.
The relevant department has refunded your order including the express fee.

Kind regards,
The Klarity Team

Rated 5 out of 5 stars

Superb service

Superb service, kit delivered early on day after ordering with clear instructions even a short video on their app. Test sent off and fit to fly certificate back inside an hour . I would definitely recommend Klarity

June 23, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello David,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 1 out of 5 stars

Poor

Poor! The telephone number on the website consistently says ‘I’m sorry we’re unable to connect your call’ and it’s therefore impossible to speak to a person.
After I purchased the antigen tests the government website was updated to say that the country we are travelling to no longer requires covid tests. However I’ve not had an answer to my email and without a valid telephone number it’s been impossible to get a response about whether these can be returned for a refund. £50 out of pocket. What a scam! Shame on your TUI for recommending a company with no telephone line!

June 15, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello Kirsty,

We have received your request and will be forwarded it to our relevant team.

Due to the short-term change in regulations in the USA, there is an increased volume of refund requests, so we ask for a little patience in processing.

Thank you for your understanding.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Prompt easy to use service

Prompt easy to use service, couldn't fault them

June 11, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello Timothy,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Video meeting with Martin Smith

Completed a video meeting with Martin Smith and he was absolutely brilliant, straight forward, very informative and made me feel at ease. Offered to help with any other requirements, would highly recommend.

June 10, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello Jake,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

A TRUSTING WAY TO TEST FOR COVID BEFORE TRAVELLING ABROAD

Surprisingly it was simple after you had done the first one and it was very effective and efficient way of testing for COVID
One aspect I found daunting was selecting my date of birth as I had to scroll the years backword to 1947 I thought there should have been an easier way, but managed to get there in the end

June 9, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello Arwel,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 1 out of 5 stars

Absolute joke

Absolute joke. We paid for Klarity's Premium Antigen witness test for travel to the US. The operator, 'Martin', opened the appointment, and my wife and I took the test. Within 30 seconds of running the test the operator asked to see the test, and promptly said, 'that's done' and shut down the appointment. Because of this my wife's test came back UNCLEAR, and we've had to book another test at the airport! Also, my Certificate does not state it's a witnessed test, as required of the US; it's exactly the same certificate as we received for a non witnessed test we used for Spain. The contact number does not work. Complete scam. AVOID!!!

June 9, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Gavin,

Thank you for taking the time to leave a review of your experience.

Sorry that your experience with our service was negative.
Our customer service has already replied to your email.

Sorry for the inconvenience.

Kind regards,
The Klarity Team



Thank you for contacting the Klarity Customer Care.

Rated 5 out of 5 stars

I found it really easy and it was…

I found it really easy and it was explained very clearly. The total procedure could not have been easier and the lady carrying out the test could not have been more helpful and very pleasant.

June 8, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hi Barbara,

Thank you for taking the time to leave us a review, we really appreciate the feedback.

Wishing you all the best,
The Klarity Team

Rated 5 out of 5 stars

Excellent service

Excellent service , definitely recommend.
On reflection I had absolutely nothing to be nervous or worry about as the whole process went as smoothly as it possibly could.
The tests arrived within 24 hours and the questions I had about the process were answered by Julia very swiftly by email giving me total confidence.
The 2 clinician’s we had appointments with to over see the test were fantastic and totally on time. Can’t rate Klarity highly enough , will definitely be using them again.

June 3, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hi Joanne,

Thank you for taking the time to leave us a review, we really appreciate the feedback.

Wishing you all the best,
The Klarity Team

Rated 5 out of 5 stars

Stress free application

I had a very stress free rapid test.Ease of use and both easy to follow instructions in the box and video , clear too.
Got back to me in a short while with certificate. Can't recommend this service enough.
Only criticism tests for me were expensive.

May 29, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hi Steven,

Thank you for taking the time to leave us a review, we really appreciate the feedback.

Wishing you all the best,
The Klarity Team

Rated 5 out of 5 stars

Wonderful service

Wonderful service. Everything went smoothly and lady showed up on time. She was incredibly polite and lovely, can't fault the service.

May 27, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hi Diana,

Thank you for taking the time to leave us a review, we really appreciate the feedback.

Wishing you all the best,
The Klarity Team

Rated 1 out of 5 stars

Awful experience, zero support.

I signed up, paid the 150, was prescribed medication, and since then it has been almost three weeks and there has been ZERO progress on my prior authorization. Nothing to my insurance company, nothing back. Nothing to the pharmacy. My doctor that I met with said Klarity's support team deals with the prior authorizations. I created a support ticket and have not gotten a single response, it has been weeks. They have no phone number. I am about to file a charge back and go to a local physchologist, this has been ridiculous. Please someone just give me an update here so I can either move on or get medication.

May 26, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

This review is to a prescription medicine business in the US, not related to us: https://www.klarityadhd.com/

Rated 5 out of 5 stars

Really wanted to save a BIG thank you…

Really wanted to save a BIG thank you to Martin for saving the day. I didn’t order the tests in enough time - my fault as got confused with having to do the test 24 hours before. Anyway Martin sorted out the times as they weren’t available on the app. Did the tests and received the certificate straight away. We’re all set for Orlando! Thanks

May 26, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hi Michelle,

Thank you for taking time out your day to leave us a review. We will let Martin know the positive feedback.

Have a safe trip to Orlando.

The Klarity Team

Rated 5 out of 5 stars

What a great organisation with…

What a great organisation with excellent technical applications via the app and great customer support. The combination of the two is in my view unusual. I would highly recommend them.

May 26, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hi Steve,

Thank you for taking the time to leave us a review, we really appreciate the feedback.

Wishing you all the best,
The Klarity Team

Rated 5 out of 5 stars

We recently used Klarity to b able to…

We recently used Klarity to b able to travel to USA. App was easy to use. We had to book 3 separate appointments but were able to all b tested on the 1st one. I logged on 10 mins prior as requested and within 30 seconds they had also logged on. The man put us at ease and was really friendly. Test completed and negative certificates sent straight through. Would recommend

May 25, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Kelly,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 5 out of 5 stars

Appt was very straight forward & we…

Appt was very straight forward & we were made to feel at ease. Although at the time of booking I had to book 4 individual appts for our family the lady let us all take the test within the first appt and upload the results at our actual scheduled appt time. Would definitely recommend!

May 18, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Dear Saira,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Rated 4 out of 5 stars

Would like a response

Hello, I would just like to confirm if a basic allergen test is sufficient to travel to turkey or do you need the standard test. Also I have purchased 5 basic allergen tests today and they are all on my app. Can my family (wife and child) input there detail into the test showing on my account or do I have to transfer them to their phone numbers?

Up to now very easy to use!

Thanks

May 17, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello Liam,

Thank you for your request.

As we are not allowed to confirm travel requirements for your journey, please visit the government's website to obtain the relevant information. Requirements can change on a daily basis.

The certificate will be based on the info you will input during the test.
During the test, it will ask for data such as the name, DOB, and passport details.
It will not be based on the account name/owner.

Kind regards,
The Klarity Team

Rated 1 out of 5 stars

Absolute waste of 149 dollars !

Absolute waste of 149 dollars !! do not waste your time . Was short , Not anyway near caring and completely disregarding. Don't bother wasting your time. I will be disputing the charge with my bank . Tolltal BS!

May 17, 2022
Unprompted review
Klarity Cancer Screening logo

Reply from Klarity Cancer Screening

Hello Brandon,

I firstly would like to apologise for your experience in the last few days. Please email hello@getklarity.shop with your order number for the team to look into this for you.

I will ensure to look into this for you and get back to you as quickly as we can.

Kind regards,
The Klarity Team

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