Good company had quite a lot of dresses trousers shirts and tops over last few weeks Disappointed with one top not sewn correctly around top emailed and told them no response this is only item had... See more
Location
Switch locationAffinity Stirling Mills, Unit 40, FK13 6HQ The Devon Way, Tillicoultry, GB
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See what reviewers are saying
Beautiful clothing at a reasonable price. I saw this one blouse and loved the colours immediately. This might not seem like a big thing but having shopped online before I knew that colours weren’t alw... See more
Company replied
I think it’s a very pretty dress that fits me perfectly apart from the length as I’m only 5 foot 2 but I have someone who can shorten it for me.It’s a go anywhere dress but not too flashy so I love it... See more
Company replied
Gorgeous clothes well made and lovely bright colours. Delivery time was excellent and look forward to wearing my lovely clothes in the summer. I will definitely order more items and the prices are v... See more
Company replied
Company details
About Klass - Affinity Sterling Mills
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Contact info
Affinity Stirling Mills, Unit 40, FK13 6HQ, The Devon Way, Tillicoultry, United Kingdom
Get 15% Off Your First Order
4.6
Excellent
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
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I can't fault the item I received from…
I can't fault the item I received from you. Goid quality and value. Good delivery time. Will be buying from Klass again.
April 2, 2024
Reply from Klass - Affinity Sterling Mills
Good morning C
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Sophie - klass.co.uk
Easy service to use dress came very…
Easy service to use dress came very quickly. No problem.
March 1, 2024
Reply from Klass - Affinity Sterling Mills
Good morning Lorraine
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Trouble free refund.
The Customer Service Assistant was very friendle and understanding and processed the refund without a problem. We could not have asked for better help.
February 26, 2024
Reply from Klass - Affinity Sterling Mills
Good morning Helen
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good morning Lesley
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Excellent service and quality
February 29, 2024
Reply from Klass - Affinity Sterling Mills
Good morning Miss
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Carole
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Pat
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Really good quality and service
February 8, 2024
Reply from Klass - Affinity Sterling Mills
Good morning Ruth
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Sophie - klass.co.uk
I love klass clothes absolutely…
I love klass clothes absolutely brilliant product and fast service
February 8, 2024
Reply from Klass - Affinity Sterling Mills
Good afternoon ASHA
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Sophie - klass.co.uk
My Blouse.My garment arrived quickly and fitted…
My garment arrived quickly and fitted very well, it is exactly as in the photo. Excellent service . Thankyou
February 8, 2024
Reply from Klass - Affinity Sterling Mills
Good afternoon Ruth
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Lovely, well made dress
The dress I ordered was a real delight. It is made well and is good value for money. The order was delivered promptly and nicely packaged.
February 8, 2024
Reply from Klass - Affinity Sterling Mills
Good afternoon Janet
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Emma - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Kathleen
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Emma - klass.co.uk
Always friendly,obliging and…
Always friendly,obliging and knowledgeable. Joy to walk around with no pressure to buy.
February 8, 2024
Reply from Klass - Affinity Sterling Mills
Good afternoon Mary
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Great experience
Great experience. Promptly answered questions on returns.
Great products
November 27, 2023
Reply from Klass - Affinity Sterling Mills
Good afternoon Ramesh
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Kate - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Wendy
Many thanks for your kind review as it is greatly appreciated!
Kind Regards Kate - klass.co.uk
Lovely dress great delivery
November 27, 2023
Reply from Klass - Affinity Sterling Mills
Good afternoon Lyndsay
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Kate - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Susan
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Emma - klass.co.uk
The jumpers are very good quality
The jumpers are very good quality. The service is fast and efficient. Would recommend
November 17, 2023
Reply from Klass - Affinity Sterling Mills
Good afternoon Vivien
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Order placed & paid for
Order placed & paid for, immediately realised I'd omitted to request different delivery address for that parcel so i emailed address change. Spoke to customer service 9a.m. next morning & detailed arrangements were made.
The order was sent to my local depot in error & as yet ( 1 week later) the parcel still not received where requested. NOT GOOD
November 15, 2023
Reply from Klass - Affinity Sterling Mills
Hi Jacqui
As stated in our terms and conditions it is the customers responsibility to put in the correct delivery address. Our warehouse start process orders early in the morning and once the item has been picked and shipped we are not able change the order address.
Reply from Klass - Affinity Sterling Mills
Good afternoon Pamela
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Sophie - klass.co.uk
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