K&M Hearing Solutions Reviews 106

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and ability to make them feel at ease. Many highlight the clear and comprehensive explanations provided, which helps them understand their condition and the procedures involved. The service is frequently described as excellent, with people appreciating the thoroughness and efficiency of the treatments, often leading to immediate and positive results. Reviewers also commend the overall user experience, noting the comfortable and welcoming environment, and the attentive care received from initial contact to follow-up. The personalized approach and the absence of pressure to commit to specific treatments are also highly valued by consumers.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, thoroughness, and... See more

User experience

Consumers find the overall user experience to be very positive. Many reviewers highlight the clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place! The treatment was comfortable and e... See more

Company replied

Rated 5 out of 5 stars

I booked an appointment for a tinnitus assessment and was feeling anxious . I need not have worried ! I was made to feel very comfortable and relaxed . Kara is so kind and reassuring . She explained e... See more

Company replied

Rated 5 out of 5 stars

I had no idea what to expect when I went to have my hearing tested: I can now hear properly again! Kara explained what the tests showed, what my options were, then showed me how to make the most of... See more

Company replied

Rated 5 out of 5 stars

With this being my first ear suction appointment I did not know what to initially expect however Kara and Dave were fantastic! Dave was welcoming and easy to chat to and Kara was knowledgeable and so... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

We are a family run business based in Truro, offering the highest level of care and attention to meet your needs. With over 20 years experience in the industry you can trust you will find the right solution. We offer hearing diagnostics, private hearing aids, wax removal and tinnitus consultations. We use state of the art equipment including our specialist Quiet Star Sound Booth.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service. Very well explained. 10 stars if I could. Highly recommend

May 6, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Aww thank you Will 🤩It was our pleasure 😊

Rated 5 out of 5 stars

My experience with K&M was fantastic

My experience with K&M was fantastic. I was made so welcome. Kara has a vast knowledge of everything to do with ears, hearing aids and accessories. She was so helpful, patient and absolutely amazing. The tests for APD were comprehensive and the results explained to me very clearly.
I would absolutely recommend K & M .

May 2, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much for your wonderful review Simon 🤩 It has made my day! I'm so pleased you enjoyed your visit, and we are always here to help should you need us 😊

Rated 5 out of 5 stars

Professional & welcoming

I recently attended an appointment for a hearing check. The staff are very friendly and welcoming. I was made to feel relaxed and the hearing check was carried out in a professional manner. Should I need future assistance with my hearing needs I will not hesitate to contact K&M Hearing Solutions.

April 30, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Lewis. I am so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

I booked an appointment for a tinnitus…

I booked an appointment for a tinnitus assessment and was feeling anxious . I need not have worried ! I was made to feel very comfortable and relaxed . Kara is so kind and reassuring . She explained everything so clearly and with expert knowledge . She explained to me exactly what tinnitus is and most importantly how to manage it . I left feeling much more positive and in control. I would highly recommend her to anyone . I wish all healthcare professionals took so much care over patients ! She is amazing !

April 24, 2026
Unprompted review
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Reply from K&M Hearing Solutions

It was a pleasure to meet you Lucy and I am so pleased you found the consultation reassuring. Thank you so much for your kind words 🥰

Rated 5 out of 5 stars

Very friendly experience today found…

Very friendly experience today found the service very professional.
Many thanks

April 22, 2026
Unprompted review
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Reply from K&M Hearing Solutions

thank you for your review Steve. I am so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

My appointment this morning was prompt…

My appointment this morning was prompt and very welcoming and friendly. I was treated with great care and was apprised of all that was being done to clear my ears. I was given advice about keeping my ears clear of dry skin which I have never been given before. I have booked my next appointment.

April 1, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review! 🤩I am so pleased you enjoyed your visit with us and look forward to seeing you again 😊

Rated 5 out of 5 stars

Beautiful people inside and out.

A very traumatic event, made into a very enjoyable time. Shared a bit too much, but Kara exudes trust and loyalty.
Three people met in total all superstars. Made to feel like the most important person in the world.
Anybody would be privileged to be treated by these people.
Thank you very much.

Ian
Struggling Veteran.

March 16, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your wonderful review Ian- it made our day 🥰 I'm so pleased you felt comfortable and enjoyed your visit with us 😊

Rated 5 out of 5 stars

K&M Hearing

I would absolutely recommend K&M Hearing Solutions for anyone that wants a personalised audiology service. Kara was genuinely friendly and so enthusiastic about what she does, taking the time to explain everything at just the right level of detail.

The premises were lovely, and I was offered a coffee prior to the start of my appointment by Dave on reception, who was also very engaging and great company during the short wait for the appointment.

Lovely professional people - great facilities and great service.

March 12, 2026
Unprompted review
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Reply from K&M Hearing Solutions

thank you so much for your wonderful review Daniel. We really appreciate it. I'm delighted you enjoyed your visit with us and look forward to seeing you again should you need our services in the future. Dave will be sure to put the kettle on! ☕

Rated 5 out of 5 stars

Amazing service from Kara

Amazing service from Kara - I went in for a basic assessment and came out with a full MOT. Kara was incredibly diligent and knowledgeable and I wouldn’t hesitate to recommend.

March 16, 2026
Unprompted review
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Reply from K&M Hearing Solutions

thank you so much for your lovely review Mr Haime. I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

My first visit

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place!
The treatment was comfortable and effective. Kate and her student were warm and friendly, making me feel at ease and also giving full and comprehensive feedback.
I strongly recommend K&M Hearing Solutions.
I’m pleased to be in their system for an annual check-up in future.

February 24, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Patricia 🤩 We really appreciate it. And I am so pleased you enjoyed your visit with us. We look forward to seeing you again next year, unless your ears need us sooner! 😉😊

Rated 5 out of 5 stars

Success at last!

Kara was so friendly and I felt relaxed and trusted her. She was thorough and sorted my ear wax problem with both suction and water irrigation. I would certainly recommend K&M Hearing Solutions. Thank you Kara.

February 17, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mary. I am so pleased you enjoyed your visit, and look forward to seeing you again in the future, should your ears need me! 😊

Rated 5 out of 5 stars

Ear problems sorted

Friendly, informative, efficient. I would highly recommend anyone with hearing issues to contact them.

February 9, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much for your lovely review 🤩 We look forward to seeing you again should you need our care in the future 😊

Rated 5 out of 5 stars

Professional and gentle

If you want an expert professional medical approach, delivered gently, go to K&M Hearing! I had a very pleasant and careful investigation of wax buildup, ear health and hearing levels, and will be returning annually to keep matters under review. Highly recommended.

February 6, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Kate 🤩I'm so pleased you enjoyed your visit with us, and look forward to welcoming you again in the future 😊

Rated 5 out of 5 stars

Great service

Friendly service. Explained everything. Nice building and made to feel welcome. Wouldn’t hesitate to recommend.

February 9, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you, Mr Yates, for your wonderful review 🤩I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Wax removal

Having had ear wax removal before in my local surgery the service offered by Kara was excellent. The process was thorough and well explained and conducted in a friendly professional manner. I would highly recommend K & M Hearing. Thank you my hearing is now amazing!

February 6, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Dodd 🤩I'm delighted you enjoyed your visit with us, and we look forward to caring for your ears in the future 😊

Rated 5 out of 5 stars

5 stars ✨ all the way x I’d give more…

5 stars ✨ all the way x I’d give more if I could … from beginning to end they were all so kind and caring and really patient with me and my fears. If you’re a nervous patient like me, “ have no fears when it comes to your ears” Kara has you covered x

January 13, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Oh Vicky, what a lovely and thoughtful review! You have made our day! I'm so pleased we alleviated your fears, and you felt you were in safe hands. We always look forward to your visits, and continuing your hearing journey together.

Rated 5 out of 5 stars

Friendly & professional

Friendly and great, professional service!

January 7, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Ali 🤩I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Helpful and thorough with practical…

Helpful and thorough with practical advice on living with tinnitus

December 17, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Sarah for your review. I'm so pleased you found your consultation informative. You may also want to check out Tinnitus UK - charity run organisation 😊

Rated 5 out of 5 stars

Great service from start to finish

From start to finish, it was a great experience. From the minute I rang up to seeing Kara was excellent. Kara listened to my issues and worked on my ears very efficiently causing no pain or discomfort. I wouldn’t hesitate in recommending Kara and her team.

December 10, 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Melanie 😊 I'm so pleased you enjoyed your visit with us and look forward to seeing you again in the future should you need our services again.

Rated 5 out of 5 stars

Such a friendly and welcoming little…

Such a friendly and welcoming little hidden gem in the heart of Truro . Kara and Dave me feel so at ease from the minute I walked in to the clinic and were so informative. Highly recommend it

December 10, 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Aww thank you Lisa 🤩I'm so pleased you enjoyed your visit with us 😊

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