K&M Hearing Solutions Reviews 108

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, welcoming, and professional approach, making them feel at ease. Many highlight the excellent service, noting the thorough explanations and clear communication provided throughout their visits. People frequently commend the user experience, describing it as comfortable, relaxed, and efficient. They appreciate the detailed assessments and the care taken to ensure they understand their condition and treatment options.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Many reviewers highlight the staff's... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the friendly, professional,... See more

User experience

People report positive experiences with the overall user experience. Customers consistently praise the clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place! The treatment was comfortable and e... See more

Company replied

Rated 5 out of 5 stars

I found Kara Butterworth to be very knowledgeable and efficient, she offered excellent advice. I had a thorough examination and will be back for a check up. All in all 10 out of 10 I d... See more

Company replied

Rated 5 out of 5 stars

I had no idea what to expect when I went to have my hearing tested: I can now hear properly again! Kara explained what the tests showed, what my options were, then showed me how to make the most of... See more

Company replied

Rated 5 out of 5 stars

Kara was so friendly and I felt relaxed and trusted her. She was thorough and sorted my ear wax problem with both suction and water irrigation. I would certainly recommend K&M Hearing Solutions. Thank... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

We are a family run business based in Truro, offering the highest level of care and attention to meet your needs. With over 20 years experience in the industry you can trust you will find the right solution. We offer hearing diagnostics, private hearing aids, wax removal and tinnitus consultations. We use state of the art equipment including our specialist Quiet Star Sound Booth.


Contact info

4.9

Excellent

TrustScore 5 out of 5

108 reviews

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Rated 5 out of 5 stars

friendly

friendly, welcoming and client centred

March 11, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Bran😊We look forward to seeing you again in the future, should you ever need us!

Rated 5 out of 5 stars

Made to feel very welcome

Made to feel very welcome, lovely kind and helpful staff. Kara was amazing explained everything as we went along, and cleared my ears out!
Highly recommended!

March 12, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review David 😊 Im so pleased you felt comfortable during your visit. We look forward to seeing you again in the future, should you ever need us!

Rated 5 out of 5 stars

What can I say about Kara and K&M…

What can I say about Kara and K&M hearing ?
I had an initial tinnitus consultation which was thorough and professional , this was then followed up with a fitting for hearing aids and also a referral to an ENT . Kara as well as being incredibly knowledgable and professional is caring , kind and made a slightly scary situation also fun with her friendly persona and a nice cup of coffee. I couldn’t recommend Kara more , the whole experience has been fantastic.

February 28, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much for your review. I really appreciate it! I'm so pleased you found the whole process to be an overall positive experience. I'm looking forward to seeing you again to see how you are getting on with your brand new hearing aids! I'll tell Dave to stick the kettle on!

Rated 5 out of 5 stars

Fantastic service from Kara & Dave

Fantastic service from Kara & Dave. Warm welcome with coffee, and everything was clearly explained. Highly recommended.

February 28, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much Lee for your review. Im so pleased you felt welcomed and relaxed during your consultation. And Dave does make a good cuppa! 😊

Rated 5 out of 5 stars

A potentially life changing experience

Having put off addressing my hearing problems for too long, I feel that I struck gold when choosing K&M Hearing Solutions. Kara the audiologist is extremely experienced and knowledgeable and relates so well to her patients. I think she has found a solution to my hearing impairment which will greatly improve my quality of life and I am very grateful.

February 26, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Kim. It was such a pleasure to meet you. I'm looking forward to continuing our journey together to bring back better hearing 😊

Rated 5 out of 5 stars

Outstanding

Very apprehensive when I booked but my worries were soon put to rest ...outstanding service... kara is very understanding and explained everything to me ..and then showed me why I shouldn't use cotton buds...and she makes a banging cuppa.....

February 26, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Dean. I'm so pleased you felt at ease, and you can't beat a proper brew! 😉☕️

Rated 5 out of 5 stars

Excellent customer service!

Managed to get a same day appointment, really pleased to hear again! The team were all so friendly and wonderful, and had no problem with me bringing my 14 month old who played on the floor while I had the treatment. It’s so hard to juggle childcare, you often tend up putting your needs last. Such wonderful customer service, I’d definitely come again!

February 17, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Beth. It was absolutely our pleasure, and I'm so happy we could help. 😊

Rated 5 out of 5 stars

Kara's lovely manner aligns perfectly with her skill set.

Kara's lovely manner aligns perfectly with her reassuring, in-depth knowledge of auditory health. Not only was my visit enjoyable, but I came away with a greater appreciation and knowledge of what it takes to be a practitioner in this field. As a male who is three score years plus, I would recommend that if you are experiencing any early signs of hearing loss, however minor, then a trip to K&M Hearing should be high on your list of things to do.

February 24, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much for your review. I'm so pleased you found your consultation informative, yet enjoyable. I look forward to seeing you again next year 😊

Rated 5 out of 5 stars

Excellent service again

Excellent service again, ear wax removal... First trip to the clinic in Truro. Very accessible (in a bulky power wheelchair)

February 21, 2025
Unprompted review
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Reply from K&M Hearing Solutions

It was so lovely to see you again Tom. Thank you for your lovely review. I'll see you again next year 😉

Rated 5 out of 5 stars

Kara was very kind and helpful

Kara was very kind and helpful! I had a blocked ear for weeks and she managed to clear it for me so I can hear again!!

February 14, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Mrs Rule. Im so pleased you can hear again! 😊

Rated 5 out of 5 stars

I recently had a wax removal

I recently had a wax removal, and it has made a remarkable difference to my hearing. Kara and Dave were incredibly welcoming and professional throughout the entire process, which made me feel completely at ease. I highly recommend their services to anyone in need of expert care. Thank you!

February 6, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review David 😊We really appreciate it. Im so pleased your hearing is back to normal now your wax has been treated

Rated 5 out of 5 stars

My hearing was very well tested…

My hearing was very well tested especially with background noise.Kara took a long time listening to my problems and ordered me a A1hearing aid.I can hear much better especially where there is a lot of background noise.Kara through out my appointments explained how to look after my new hearing Aid.She was very kind and helpful.

January 31, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Barry. Im so pleased your are now hearing so much better and your aid is having such a positive impact

Rated 5 out of 5 stars

I can highly recommend K&M Hearing Solutions

I can highly recommend K&M Hearing Solutions. It was my second visit for wax removal and the whole experience was very good indeed. The procedure was quick and painless and I felt I was informed at every step of the treatment. Kara is a very experienced, professional and kind practitioner. Thank you so much!

January 22, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Ivonna. It was lovely to see you again and I look forward to continuing to look after your ears in the future 😀

Rated 5 out of 5 stars

Fabulous experience getting my first…

Fabulous experience getting my first hearing aids. Very professional family run and independent company. Throughly explained my hearing problems and guided me through hearing tests and hearing aid optimisation to best suit my problem.
Fully recommend any one with hearing problems pay them a visit.
Loads of different hearing aids to choose from.

January 20, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much for your review Bob. Im looking forward to seeing you again to see how you have found your new world of sound through your new aids!

Rated 5 out of 5 stars

Wonderful service so informative and…

Wonderful service so informative and kind. Amazing convenience being in the centre of Truro too and happy to fit appointments in around working hours fantastic.
Highly recommend to all thank you for all your care 😊

January 2, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you James for your review. We really appreciate it, and it really was our pleasure to be able to help :-)

Rated 5 out of 5 stars

Vocational hearing requirements

Kara was able to see me at very short notice and was exceptional in her professionalism and patience. She understood fully my requirements and implemented any adjustments needed. A very pleasant and friendly environment and I wouldn't hesitate to recommend their services.

December 18, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Mr Lloyd. We really appreciate you taking the time to complete your review. I was so happy I could help. Hope you and your family had a lovely Christmas break.

Rated 5 out of 5 stars

K&N Hearing , very proffesional

I visited K&N Hearing earlier this month. Very professional, fully reviewed my ears and provided clear concise results and options. I was seen, tested and updated by Kara Butterworth. I would fully recommend her and K&N

December 18, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Mr Bramley. Im so pleased I could help :-)

Rated 5 out of 5 stars

Professional and Friendly

I visited Kara at KM Hearing Solutions.
This is the third place that I have had a hearing test in the last 2 years. Where Kara has stood out from the others is her friendly down to earth, professional approach. She takes time to talk through the process and all findings in your results are given to you in a way that it is easy to take in.
Her staff are very friendly & welcoming and had a very good tasting coffee while I waited!
Thank You Kara and Team.

December 13, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Steve. We really appreciate it. I feel it is so important to take the time to explain the results as I go along, and I'm so pleased you found this useful. Dave does indeed make a mean cuppa!

Rated 5 out of 5 stars

My first visit. Back up team for Harry.

I first visited K&M Hearing Solutions with my husband. I was extremely impressed with the treatment he received. He was having difficulties with his hearing.
My hearing wasn't causing me any obvious problems, but I realised at my age it was time it was checked. Considering the initial and follow up care my husband had received it would have been stupid not to take advantage of the same treatment. Following the excellent audio test, it became obvious I did have problems that needed aid.
Kara's professionalism and experience makes her confident in the reassurance and advise she gives.
I would not hesitate to recommend K&M Hearing Solutions to anyone I thought needed advise.
Kara and Dave turn an appointment into a pleasant visit.

December 4, 2024
Unprompted review
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Reply from K&M Hearing Solutions

thank you for your lovely review Bren. It's always a pleasure to see you and Harry. Look forward to seeing you both again in January- i'll pop the kettle on! Hope you both have a lovely Christmas

Rated 5 out of 5 stars

Highly recommend

I would highly recommend K&M Hearing to anyone in need of advice with their hearing.
It is a family run business that is both professional and friendly.

November 7, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Julie, I really appreciate you taking the time to send in a review and support our family run business :-)

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