Kooshy Kids Reviews 194

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the product quality, describing items as excellent, high-quality, and durable. Many found the products to be game-changers for family travel, making long flights much more comfortable for children and parents alike. People particularly appreciate the thoughtful design and how well the products meet their needs, often exceeding expectations. Conversely, a small portion of people felt dissatisfied with certain aspects of the customer service and product functionality. Some reviewers reported issues with faulty products, such as cushions deflating quickly or not working as intended. Others experienced frustrating customer service interactions, mentioning slow responses, unaddressed concerns, or misleading information regarding product compatibility with airlines.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the Kooshy Kids Kooshion... See more

Quality

People report positive experiences with quality. Many customers praise the premium quality of products like... See more

Customer service

Consumers find customer service to be ambiguous. While many reviewers praise the quick responses,... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Response time

Clients share ambiguous opinions on response times. Some customers report quick responses, with issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re so grateful for the Kooshy Kids Kooshin. Our little one is a particularly high maintenance sleeper, so the fact that she slept through the entire six hour flight there and back speaks volumes. T... See more

Company replied

Rated 5 out of 5 stars

Happy returned customer here ! Bought the adventure bag for my girl as it fits all her requirement. Then I bought another one for a spare. High quality , got lots of pocket / division/ shoe pockets ,... See more

Rated 5 out of 5 stars

I recently purchased SELF-INFLATING Kooshy Kids Kooshion during Black Friday sale for my young boys for next long distance trip. But there was a mistake when I received products. I emailed customer s... See more

Rated 5 out of 5 stars

The Kooshy Kids SkyBunk is by far the BEST travel hack if you have kids. For the first time, my husband and I were able to relax and enjoy our own hot meals while the kids slept or played in their own... See more

Company replied


Company details

  1. Children's Store

Written by the company

Kooshy Kids: Enhancing Family Travels One Journey at a Time At Kooshy Kids, we understand that traveling with children can be both a joy and a challenge. That's why we've dedicated ourselves to designing products that make journeys more comfortable, enjoyable, and stress-free for the entire family. From our acclaimed Kooshion and Kooshy Kloud to a diverse range of travel accessories, our mission is to make every trip feel like a breeze. We value our community of travelling families and are always eager to hear from you. Your feedback drives our innovation, and your stories inspire us. Share your Kooshy Kids experience on Trustpilot and help us continue to elevate family travel for everyone. Remember to check our list of approved airlines on our website before purchasing from us. If you are refused use on an approved airline, we will give you a refund. Happy travels!


Contact info

4.1

Great

TrustScore 4 out of 5

194 reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

This company is a scam

This company is a scam. Do not order from them.
Products are not permitted on Qantas and they don’t respond to requests for refund despite the order being made half an hour prior.
Not sure how they are still operating.

May 27, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Julia,

We are absolutely not a scam—we’ve proudly served over 350,000 families globally and are a trusted, award-winning brand known for quality, transparency, and customer service.

The timing of your email does not change the outcome, as our warehouse operates independently from our customer service team. This is exactly why we have a cancellation policy in place, which is clearly outlined in our terms and conditions. To ensure fairness, we apply this policy consistently to all customers.

As for Qantas—our products are currently under assessment by their team, but for now, they remain on Qantas’ restricted list. This is clearly communicated throughout our website to ensure customers are fully informed before purchasing.

If you require further assistance, you're welcome to reach out to our team directly.

Louisa
Founder Kooshy Kids

Rated 1 out of 5 stars

Horrible experience,

Horrible experience,
Never received my order, is been 3 MONTHS and no one contact me yet, even though they promise the "finance department will issue credit" no one did!
So unprofessional from the company.
Honestly it feels like a completely Scam!

May 27, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Natalia,

I’m sorry to hear about your frustration, but I want to clarify that your experience was not the result of us ignoring you or failing to act. At the time your order was placed, Canada Post was experiencing significant disruptions, and all parcels sent to the region were returned to us—along with substantial extra costs we absorbed as a business.

We emailed every affected customer, including yourself, to offer either a reshipment or a refund. As we didn’t receive a response from you, your parcel has remained in our warehouse.

There’s absolutely nothing scam-like about our business—we’ve served over 350,000 families worldwide and take pride in both our service and transparency. If you'd like to resolve this, please get in touch and we’ll be happy to finalise your choice.

Louisa
Founder Kooshy Kids

Rated 5 out of 5 stars

Child sleeps, parent sleeps!

We’re so grateful for the Kooshy Kids Kooshin. Our little one is a particularly high maintenance sleeper, so the fact that she slept through the entire six hour flight there and back speaks volumes. This product exceeded our expectations and made travelling so much easier. The quality is excellent and it truly delivered beyond what we hoped for. Highly recommend.

May 2, 2025
Unprompted review
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Reply from Kooshy Kids

Thank you so much for your wonderful review!

We know how challenging flying with a high-maintenance sleeper can be, so hearing that your little one slept through both legs of the trip is music to our ears

🎶✈️ When they sleep, you sleep — and that’s exactly why we created the Kooshy Kids Kooshion. We’re thrilled it exceeded your expectations and made your journey easier. Wishing you many more restful flights ahead 💙

— Lou, Founder of Kooshy Kids

Rated 5 out of 5 stars

I recently purchased the Kooshy Kids…

I recently purchased the Kooshy Kids Premium Kooshy Kloud™ travel pillow, and it has completely transformed our flying experience. From the moment we unpacked it, I was impressed by the soft, velvety finish and how lightweight and compact it was. It inflated in seconds and fit perfectly into the seat space, giving my child a comfortable space to stretch out and actually sleep during the flight — a miracle in itself!

May 8, 2025
Unprompted review
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Reply from Kooshy Kids

Thank you so much, Publius! I’m so glad to hear the Kooshy Kloud made such a difference for your family — a child actually sleeping on a flight really does feel like a miracle, doesn’t it? 🙌

We worked hard to make the Kloud soft, compact, and easy to use, so it’s amazing to hear that it delivered for you. Wishing you many more calm, comfy flights ahead ✈️💛

– Lou
Founder, Kooshy Kids

Rated 5 out of 5 stars

Best travel hack

The Kooshy Kids SkyBunk is by far the BEST travel hack if you have kids. For the first time, my husband and I were able to relax and enjoy our own hot meals while the kids slept or played in their own seats. Since having kids we have never looked forward to plane trips but this last trip we were actually excited to fly again knowing we could have our hands free for the first time. I cannot explain how amazing these products are. Only tip is make sure your airline is on the approved list that allows skybunks, I honestly wouldn't book an airline that doesn't allow these. Thanks Kooshy Kids!

May 1, 2025
Unprompted review
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Reply from Kooshy Kids

Thanks so much for your amazing review, Lauren! This is exactly why I created the Sky Bunk — so parents could actually enjoy the flight too. The fact that you and your husband got to eat a hot meal while the kids were relaxed (or even sleeping!) honestly makes my day.

Totally agree with your tip — checking the approved airlines list is a must, and we’re constantly working on getting more on board so families have even more options. Thanks again for taking the time to share this. It means the world 💛

– Lou x
Founder, Kooshy Kids

Rated 1 out of 5 stars

Don't waste your money!

Don't waste your money!! They sent me a faulty product that does not include a plug that helps the kooshy cloud inflate quickly. I informed them of the product I received and they are asking me to pay over $30 to receive this little piece. Absolutely shocking!! Avoid there are way better products out there!

May 19, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Vero,

I’m updating my response after reviewing the full details of your order and correspondence with the team.

Initially, I assumed your order was recent. However, I’ve now been informed that your purchase was made back in November 2023, and that this is the first time you’ve reported an issue — more than 17 months later.

We’re always happy to assist with genuine product concerns, but expecting a full replacement and free international postage at this point — especially when the issue wasn’t raised earlier — is not reasonable by any standard. To put it in perspective, it’s a bit like buying a shirt in 2023, and a year and a half later, demand that the store to cover the cost to fix a button that’s come loose.

The shipping cost alone to the UK is $36 AUD, and that doesn’t include the replacement part itself. Given the circumstances, I stand by my team’s decision to ask for a contribution to cover those costs.

We’re proud to support our customers whenever we can, but we also have to apply fair and consistent policies.

Thanks again,
Louisa
Founder, Kooshy Kids

Rated 1 out of 5 stars

Disappointed with Kooshy Kids

Disappointed with Kooshy Kids — Misleading Information and Poor Cancellation Policy

I recently placed an order on Kooshy Kids' official website, and shockingly, while browsing their own FAQ and policies section shortly after, I discovered that their products are not approved for use on Emirates flights. This wasn’t made clear during the product listing or checkout process.

I immediately reached out to cancel the order — within less than 30 minutes — but their cancellation policy and customer service experience were very disappointing. It feels like they purposely bury this important information deep in their site, hoping people won’t notice until it’s too late.

I’d advise anyone considering purchasing from them to be extremely careful and double-check airline policies first. Kooshy Kids should be far more transparent about airline restrictions, especially when so many parents rely on these products for their kids during long flights.

Not a company I’d trust again.

May 16, 2025
Unprompted review
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Reply from Kooshy Kids

I’m sorry to hear that you were disappointed with your experience. I completely understand how important it is to have clear information when planning a trip with children.

To clarify, Emirates is clearly listed on our ‘Not Approved Airlines’ list, which is available on our website and linked in multiple locations—including:

The product page itself
The FAQs
Our dedicated Airline Approval page

We work hard to be as transparent as possible, and we make this information easy to access so customers can make informed decisions before purchasing. Most customers check this list as part of the process, and we also offer a money-back guarantee if our products are refused on an airline listed as approved.

In terms of your cancellation, we do explain that once an order is placed it may not be possible to cancel it, particularly outside of customer service hours, as dispatch begins quickly. I completely understand your frustration, but I can assure you there was no attempt to hide or bury important information.

We take customer trust very seriously, and I’m sorry this situation led to disappointment. If you need further support or would like to discuss options for your order, please reach out to us at info@kooshykids.com.au.

Warm regards,
Louisa
Founder | Kooshy Kids

Rated 1 out of 5 stars

If I could give zero stars, I would.

If I could give zero stars, I would.

From the moment of purchase to our final interaction, Kooshy Kids has delivered one of the worst customer experiences I’ve ever encountered.

Let’s start with the fine print: to qualify for a warranty, you're required to test the product within 48 hours of receipt. An odd clause in itself — and a red flag that they expect failures — though they do allow you to request an extension. Which I did.

We inflated the Sky Bunk three times. Each time, it slowly deflated. I contacted the company and was asked to send video proof — which I had already sent. Still, I obliged and sent another round. They told me the issue had been referred to their "fulfilment team." I had to follow up repeatedly to get any response.

Eventually, I was contacted by two different representatives. One offered an apology and vague assurance that a replacement and return label would be arranged. But after explaining we were moving overseas in four days and wouldn’t be able to use a store credit issued post-return, the tone changed dramatically.

Despite a heartfelt explanation of our situation — financial pressure, an international move, and our hope that this product would ease our travel stress — the final response was robotic and dismissive: store credit only, valid for one year, with no regard for the fact that the item was faulty and unusable from day one.

Let me be absolutely clear: this is not a change of mind. The product did not function. It failed its only job. Under Australian consumer law, a product that is not fit for purpose should be eligible for a refund. This case will be referred to Consumer Affairs.

Do not be fooled by glossy logos or glowing reviews on their site — I wish I had dug deeper. I had high hopes, but this experience has been deeply disappointing, financially wasteful, and entirely avoidable.

May 1, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Yvonne,

I’m truly sorry to hear how disappointing this experience was for you. It’s never our intention to cause additional stress—especially during something as major as an international move—and I genuinely understand how frustrating it must feel when a product doesn’t meet expectations.

That said, I would like to clarify a few important points, as I believe we did everything we could to support you within reason and in line with both our policies and Australian Consumer Law.

Firstly, our request to test inflatables within 48/72 hours is not a way to avoid responsibility—it’s to ensure that any rare faults can be addressed quickly, before travel. That timeframe is clearly stated on multiple pages of our website and packaging, and we do allow customers to request an extension.

Our team received video proof, responded in good faith, and offered to replace the item and provide a return label—despite it being well outside the original warranty terms. When you explained your move overseas, we tried to find a fair solution by offering a store credit, valid for 12 months, which is standard practice for items returned outside refund eligibility.

We understand that this wasn’t the resolution you were hoping for, but I want to assure you that our team acted with care and flexibility throughout. We also believe strongly in standing by our products—and when a genuine fault occurs within policy timeframes, we absolutely refund without hesitation.

While I regret that this left such a negative impression, I do appreciate your feedback and we’ll continue to review our processes with customer care at the centre of what we do.

Wishing you all the best with your move and travels ahead,
Louisa
Founder | Kooshy Kids

Rated 1 out of 5 stars

1 star reviews deleted from website!

Failed to provide refund for my products they received 8 weeks ago, and continue to provide excuses.
Do not trust reviews! They delete their reviews on website if they don’t like them.
My review below was deleted as they had no response to make them sound better.

SELF-INFLATING Kooshy Kids Sky Bunk
DOES NOT WORK FOR BULKHEAD ROW
These do not work for bulkhead/extra legroom seats, I spent the entire 11 hour overnight flight stressed. You need a seat in front to secure the bed or it just slides/moves and can flip if they lean too far toward the feet. I had to constantly watch my son sleep and hold onto the seat. Do not recommend.
The company are also very unorganised failing to refund me or locate a parcel that they received 8 weeks ago.

Edit - following response
10 weeks on and still no refund and continuous excuses from the robotic email responses. I’ve lodged complaint with consumer protections now.

If you value feedback then let your customers read all the 1 star reviews and don’t delete them to mislead them to believe your products are good. Also if testing has been done then I wouldn’t trust the reliability of any of your products as i followed all instructions and my son still slid and flipped off the seat.

April 22, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Georgia,

I’m sorry to hear about your experience and truly appreciate you taking the time to share your feedback. I just want to clarify that all reviews on our website are genuine, and we value all feedback — whether positive or negative — as it helps us continue to serve families better. Regarding the use of the Self-Inflating Kooshy Kids Sky Bunk, it has been carefully designed and rigorously tested for use across all standard seating types, including bulkhead and extra legroom rows. It is designed to securely support a child’s full body weight without sliding or tipping when used correctly. I’m sorry this wasn’t your experience, and we would have loved the opportunity to assist further at the time. I appreciate your patience regarding your return and refund process, and I truly wish you all the best for future travels.

Louisa
Founder, Kooshy Kids

Rated 5 out of 5 stars

Inflatable Sky Bunk

My toddler had a great sleep all throughout our trip to Singapore (back and forth) and it was so easy to set it up and put the seat belt on. Will buy again for my infant for our next travel!

April 1, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Chelle,

Thank you so much for sharing your wonderful feedback! It’s amazing to hear that your toddler slept so well on your flights to and from Singapore with the help of our Kooshy Kids goodies. I’m so glad you found the setup simple and the seatbelt easy to manage — that little bit of extra comfort really does make all the difference. Wishing you plenty more smooth and happy travels with your growing crew!

Louisa
Founder, Kooshy Kids

Rated 1 out of 5 stars

One star service and misleading information about shipping

I'm sorry to give a one star, I tried to contact the company before I placed an order but noone answered my e-mails. Because I had only one week to place an order to get it before the flight on the weekend I had to just trust that it would have been enough, paying also the priority fee and even adding a tip!
I have ordered from the website from America and seeing an american address at the bottom I was confident that the packaging was going to be shipped from USA instead of Australia! This was very missleading as on the USA website didn't specify, otherwise I wouldn't have ordered it in the first place.
Still up to this day, no one has answered my e-mails.
I have wasted all this money for nothing, I'm going to pay even more as I can't seem to return it and get a refund. I had to ask the hotel reception to kindly ship the item to my country because by the time it arrives I will be already gone and not able to use it at all.

April 2, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Daniela,

I’m really sorry to hear about your experience and I do understand how disappointing it must have been not to have the product in time for your flight. Just to clarify, all orders are shipped from our warehouse in Queensland, Australia, and this information is noted on our website at checkout and on our shipping information pages. We aim to be as transparent as possible to help customers make informed decisions, especially for time-sensitive travel plans. I’m truly sorry we weren’t able to meet your timeline on this occasion. Thank you for your feedback — it’s very helpful as we continue working to make our service even clearer and more supportive for travelling families.

Louisa
Founder, Kooshy Kids

Rated 1 out of 5 stars

DO NOT TRUST THE COMPANY

Do not purchase this product unless you’re ok with throwing your money away. I ordered the product in the hopes of using it for an upcoming trip. After purchasing it, I emailed the company to see if the product would come in on time. They said I could pay extra money to be moved up on the processing list and expedited shipping but there’s still no guarantee. I asked to cancel the order because that’s a lot of money to lose without any guarantees. They refused to cancel the order even though it’s only been a couple of hours. This is very bad business practice.

March 7, 2025
Unprompted review
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Reply from Kooshy Kids

I’m really sorry to hear that you were disappointed, and I completely understand how stressful it can be when timing is tight before an important trip.

That said, I’d like to clarify that we did everything we could to support your request. Our team responded quickly and offered options to help your order arrive on time, including priority processing and express shipping—but we were honest and transparent that delivery timeframes are ultimately outside of our control once the parcel leaves our warehouse.

Regarding cancellations: as stated on our website, orders move rapidly into dispatch, and we are often unable to cancel once they’ve been placed. In your case, the order had already entered processing when your cancellation request came through just a few hours later. While we completely understand your concerns, this is clearly outlined in our terms and conditions at checkout.

We always aim to provide outstanding service, and we’re very upfront about both our shipping policies and delivery expectations. I’m genuinely sorry this has left you feeling let down, but I assure you there was no bad intent—just a commitment to keeping things moving as quickly as possible for all customers.

Wishing you all the best with your upcoming travels,
Louisa
Founder | Kooshy Kids

Rated 5 out of 5 stars

A MUST HAVE TRAVEL ACCESSORY!!

A MUST HAVE TRAVEL ACCESSORY!!
I don’t really get the bad reviews they’ve received because their customer service is awesome and shipping was great. They’re also very personal in their responses and would be happy to address anyone’s concern.
It’s important to know I’m not someone who normally leaves reviews for things but I really had to for this.
We purchased this for our trip to the Philippines and it was an absolute life saver! We had jet kids to begin with and found out after that Philippine Airlines didn’t approve so I had to take it down whilst my son was sleeping during an overnight flight which was the worst!! Not only did my son sleep for 2 hours on the way there but slept for most of the time overnight flight on the way back.
We plan to travel to the Philippines at least once a year and my daughter just turned 2 so we have bought one for her as well. Our first purchase was in 2024. This is seriously the best thing ever and the fact that it self inflates is just amazing. Having peace of mind before purchasing that the airline we were using (pretty much every airline allows this brand) was so comforting. It also has a lifetime warranty!! Best travel accessory purchase ever and I can recommend this enough! Thanks so much for this epic product! ❤️❤️

February 5, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Bianca,

Wow—thank you for such an incredible review! It truly means the world that you took the time to share your experience, especially since you don’t normally leave reviews. Hearing that the Kooshy Kids Kooshion was a lifesaver for your trip to the Philippines (especially after dealing with the JetKids situation!) makes us so happy. Knowing your son slept well, and that you’re now set for future trips with your daughter too, is exactly why we do what we do!

We also love that the self-inflation and airline approval list gave you peace of mind—because travel with kids should be as stress-free as possible. Wishing you and your family many more smooth and restful flights ahead, and thank you again for your support! ❤️✈️

Happy travels,
Kooshy Kids Team 😊

Rated 1 out of 5 stars

My order arrived extremely late

My order arrived extremely late. My daughter won’t even be able to use it for the next trip because she will be too big by then. They won’t let me return it, which is beyond frustrating. They keep saying the delay is due to the Canada Post strike, but I received all my other packages from different companies that shipped with Canada Post on time, so that’s not a valid excuse. What a waste of my money.

December 27, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Sophia,

I completely understand how frustrating this situation must be, and I’m really sorry for the delay with your order. Unfortunately, the Canada Post strike caused significant disruptions, and even after it officially ended, packages from Australia were still being rejected due to the backlog.
You can read about it here: https://istillcallaustraliahome.com/pages/canada-postal-strike-information

We attempted to send your order multiple times, but each attempt was rejected, and we incurred fees for these failed shipments.

We do want to help where we can. If your order is still unopened, you’re welcome to return it to us, and once we receive it, we’ll process a refund. However, as this delay was due to circumstances beyond our control, you would need to cover the return shipping cost. Please reach out to our team if you'd like to proceed, and we’ll be happy to assist you further.

Again, I truly appreciate your patience, and I’m sorry this happened. We hope to have the chance to provide you with a better experience in the future!

Rated 5 out of 5 stars

Kooshy Kooshions

Love my Kooshions, kids able to stretch their legs be it while seated or sleeping. Easy to use and does the job well.

December 1, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Shehla,
Thank you so much for your lovely review! It’s great to hear that the Kooshions help your kids stretch out comfortably, whether they’re sitting or sleeping. I’m glad you found them easy to use and effective—here’s to many more relaxed and enjoyable trips!

Rated 5 out of 5 stars

Really good

Really good! Like it! Thanks for a good service

February 3, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Grace,

Thank you so much for your kind words! I'm so glad you’re happy with both the product and our service. We love making travel easier, and it’s great to hear we’ve done that for you.

Wishing you many more smooth and comfortable adventures ahead! 😊✈️

Rated 5 out of 5 stars

Really happy with the Self-Inflating…

Really happy with the Self-Inflating Kooshy Sky Bed. I ordered it on Nov 12th, it shipped the next day and arrived in Europe on Nov 28th, which was within the given time frame. So far, we've used it on 2 ten-hour night flights with my 2.5 year old. He liked it so much we ended up keeping it inflated, even when he was awake and playing. We've tried the Stokke Jetbed in the past, but this is way better. Set up is really as easy as they say and it stays in position on it's own but the seatbelt pass-through design gives it extra security. (Our main 2 complaints about the Stokke one.) I also, really appreciated that there was still space under the seat to store things. Also, it's easy to clean in transit which unfortunately became was really important. Our child threw up on one of the flights and luckily we could just wipe it clean with wipes. I was a bit hesitant to buy because of the cost, but it was well worth it. I can see using it for several more years.

December 12, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Katherine,

Thank you so much for sharing your experience with our Self-Inflating Kooshy Sky Bed. It’s fantastic to hear that it arrived on time for your travels and that your little one enjoyed it so much that he even kept it inflated for play. I’m especially pleased to know that you found the set-up as easy as promised, and that the seatbelt pass-through design, extra security, and ample under-seat storage worked so well for you—especially compared to the Stokke Jetbed.

It’s great to hear that the easy-to-clean feature came in handy, too. Your feedback truly makes our day, and we’re delighted that you see this as a long-term solution for your family’s travel needs.

Wishing you many more comfortable and enjoyable journeys ahead!

Rated 1 out of 5 stars

I had an absolutely terrible experience…

I had an absolutely terrible experience with Kooshy Kids, and I feel completely let down by their lack of accountability and misleading policies.
I placed my order on December 2nd, expecting it to arrive in time for my flight. Nowhere on their website does it clearly state that business days are counted from the shipment date rather than the order date. Even if I consider their timeline from December 4th, my order was still not delivered before my departure—it arrived the day AFTER my flight, making it completely useless for its intended purpose.
I went through the hassle of contacting NZ Post and AU Post over TEN times, trying to get my parcel prioritised, but neither was willing to expedite it. The result? A product I specifically ordered for my travel arriving too late, rendering it pointless.
When I reached out to Kooshy Kids for a return, their response was dismissive and frankly unacceptable:
“I’m sorry to hear that your order didn’t arrive in time for your travels. Your order was dispatched within our advertised timeframe and therefore the delay was due to Australia Post which we have no control over. Perhaps you could contact them and ask them for compensation.
We advise that customers email us prior to ordering should they have upcoming travel. This way, we can confirm if they will likely receive it in time because we don’t accept returns or offer refunds for late postage.”
This is utterly ridiculous. Why should the responsibility be on the customer to preemptively email them when their own shipping policies are vague at best? They fail to provide clear timelines upfront and then wash their hands of any responsibility when their shipping partner fails to deliver on time. Now, they’re telling me to chase Australia Post for a refund—an absolutely illogical response since I didn’t purchase the product from AU Post, I purchased it from Kooshy Kids!
Their refusal to acknowledge the issue and lack of any effort to make things right shows a complete disregard for customer satisfaction. I will NEVER order from this company again, and I highly advise others to think twice before doing so. If you need something time-sensitive, expect zero support from them if things go wrong. Truly disappointing service and policies!

January 31, 2025
Unprompted review
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Reply from Kooshy Kids

I’m really sorry to hear about your experience and the inconvenience caused by your order arriving after your flight.

When selecting a shipping method, it states the number of shipping days, plus processing time (which is no more than 1–2 business days), as detailed on our Shipping Information page. I’m sorry that this wasn’t as apparent for you; however, these guidelines are in place to help manage expectations around delivery times.

For time-sensitive orders, we recommend contacting us prior to ordering or choosing our fast track options to ensure you receive your order in time for your travels. This recommendation is also mentioned in several locations on our website.

While I understand your disappointment, I must clarify that our policies are designed to provide clarity around delivery expectations, and the delay was due to the shipping service that you selected.

We value your feedback and will take note of your comments so that we can continue to improve our communication.

Thank you for sharing your experience. I hope we can better support you in the future.




Rated 5 out of 5 stars

Awesome products

Awesome products, we brought original kooshy with pump pro for our first child it was the best and so easy and highly recommended and we are buying another one more for my younger one for our upcoming trip soon , super excited can’t wait . Highly recommended must buy it if ur travelling with kids !

January 29, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Ying,

Thank you so much for your amazing feedback! It’s fantastic to hear that our original Kooshy with Pump Pro made travelling with your first child so easy. I’m thrilled that you’re planning to purchase another one for your younger one for your upcoming trip. Your recommendation means the world to us, and we can’t wait to help make your next journey just as comfortable.

Wishing you many more smooth and enjoyable travels ahead!

Rated 5 out of 5 stars

Does exactly what it says on the tin

Have just got the product and really pleased to see that everything matches up with what was on their website. We bought the self inflatable sky bed and it inflates in about 30 seconds. Couldn’t be easier and looks great. Can’t wait to use it!

January 28, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Nick,

Thank you for your review! It’s great to hear that your Self-Inflating Sky Bunk arrived just as expected and inflated so effortlessly. We designed it to make travel as simple as possible, so I’m glad you found the setup easy! ✈️ Wishing you an amazing trip—can’t wait for you to put it to the test in the air! 😊

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