Kooshy Kids Reviews 194

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the product quality, describing items as excellent, high-quality, and durable. Many found the products to be game-changers for family travel, making long flights much more comfortable for children and parents alike. People particularly appreciate the thoughtful design and how well the products meet their needs, often exceeding expectations. Conversely, a small portion of people felt dissatisfied with certain aspects of the customer service and product functionality. Some reviewers reported issues with faulty products, such as cushions deflating quickly or not working as intended. Others experienced frustrating customer service interactions, mentioning slow responses, unaddressed concerns, or misleading information regarding product compatibility with airlines.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the Kooshy Kids Kooshion... See more

Quality

People report positive experiences with quality. Many customers praise the premium quality of products like... See more

Customer service

Consumers find customer service to be ambiguous. While many reviewers praise the quick responses,... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, highlighting... See more

Response time

Clients share ambiguous opinions on response times. Some customers report quick responses, with issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re so grateful for the Kooshy Kids Kooshin. Our little one is a particularly high maintenance sleeper, so the fact that she slept through the entire six hour flight there and back speaks volumes. T... See more

Company replied

Rated 5 out of 5 stars

Happy returned customer here ! Bought the adventure bag for my girl as it fits all her requirement. Then I bought another one for a spare. High quality , got lots of pocket / division/ shoe pockets ,... See more

Rated 5 out of 5 stars

I recently purchased SELF-INFLATING Kooshy Kids Kooshion during Black Friday sale for my young boys for next long distance trip. But there was a mistake when I received products. I emailed customer s... See more

Rated 5 out of 5 stars

The Kooshy Kids SkyBunk is by far the BEST travel hack if you have kids. For the first time, my husband and I were able to relax and enjoy our own hot meals while the kids slept or played in their own... See more

Company replied


Company details

  1. Children's Store

Written by the company

Kooshy Kids: Enhancing Family Travels One Journey at a Time At Kooshy Kids, we understand that traveling with children can be both a joy and a challenge. That's why we've dedicated ourselves to designing products that make journeys more comfortable, enjoyable, and stress-free for the entire family. From our acclaimed Kooshion and Kooshy Kloud to a diverse range of travel accessories, our mission is to make every trip feel like a breeze. We value our community of travelling families and are always eager to hear from you. Your feedback drives our innovation, and your stories inspire us. Share your Kooshy Kids experience on Trustpilot and help us continue to elevate family travel for everyone. Remember to check our list of approved airlines on our website before purchasing from us. If you are refused use on an approved airline, we will give you a refund. Happy travels!


Contact info

4.1

Great

TrustScore 4 out of 5

194 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

What a clever design!

What a clever design!
It was so easy to inflate and deflate, took less than a minute.
We bought 2 self-inflating kooshion, our kids said they were so comfortable sleeping and resting during our flights.
We travelled on SIA, no issues at all.
Our seats were smaller than the kooshion, so I positioned them slightly in the middle. I got to rest my legs on the kooshions too.
Highly recommending the kooshions.

January 26, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Doreen,

Thank you for your kind words! I’m so glad to hear that the Self-Inflating Kooshions made your flights more comfortable for both your kids and you! ✈️

The quick inflation and deflation really do make all the difference, and it’s great to know they worked perfectly on Singapore Airlines. Love that you found a way to make them work in smaller seats too! Wishing you many more relaxing and stress-free travels. 😊

Rated 5 out of 5 stars

Review of Original Kooshy Kids Sky Bunk and Smart Pump Pro V2

We bought the Original Kooshy Kids Sky Bunk with the Smart Pump Pro V2 for our toddler during our overseas trip recently in Dec 2024. This really is a heaven sent accessory. Toddler was able to sit with legs stretched out comfortably while watching tv. He was also able to sleep soundly for 5 hours during our 8 hour night flight. It inflates very quickly with the pump. We are very happy with our purchase and would highly recommend these products to parents travelling with children.

December 14, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you for sharing your wonderful experience with the Original Kooshy Kids Sky Bunk and Smart Pump Pro V2! It’s amazing to hear that your toddler was able to sit comfortably and sleep soundly for so much of the flight – that’s exactly what we hope for families using our products. We’re so glad the quick inflation and overall ease of use added to your travel comfort. Your recommendation means so much, and we hope your future trips are just as restful and enjoyable!

Wishing you happy travels!

Rated 5 out of 5 stars

Worth their weight in gold!

I previously wrote a review when we first ordered the self inflating kooshy cushions. Was really impressed by quality and said I would write another once we actually used them.
We travelled from the UK to Australia and they were a game changer. Flew with Cathay Pacific who were on the approved list. They fit lovely in the foot wells and created a comfortable bed area for our 4 and 6 year old. Our 4 year old laid across both cushions in the foot well and our 6 year old across the airplane seats. They slept for 5 hours straight on our first flight and old woke up as we were landing and several further hours on the next one.
I would 100% recommend for any long journey for young children. I would said age wise probably wouldn’t be suitable for ages 7+.
Even though we’ll probably only use them for this trip they were well worth what we paid just for making our little ones comfortable. What could have been a long and tiring journey was so much easier than expected for the kids and us.

January 17, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Sara,

Thank you so much for taking the time to share this incredible follow-up review! It’s amazing to hear how the self-inflating cushions were a game changer for your journey from the UK to Australia. I’m so glad they created a comfortable space for your 4- and 6-year-old to sleep and play—it sounds like they made a huge difference for the whole family.

Your detailed feedback, especially about fitting the cushions into the foot wells and how they worked for your kids, will be so helpful for other parents considering them for long-haul travel. We’re thrilled to have made such a positive impact on your trip.

Wishing you many more smooth and enjoyable adventures ahead! 🌟

Rated 5 out of 5 stars

It was great quality cushion it made…

It was great quality cushion it made the entire flight so smooth. My 20 month old able lie down and had a nap during flight and also able to straight her legs.

December 28, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Tiffany,

Thank you for sharing your experience! I’m so happy to hear that the cushion made your flight so much smoother and allowed your 20-month-old to nap comfortably and stretch out during the journey. It’s wonderful to know it made such a difference for both of you.

Wishing you many more relaxing and enjoyable travels ahead! ✈️

Rated 5 out of 5 stars

Itsa big help when travelling with small kids!

"We're excited to use this on our upcoming holiday to the Philippines. With a nearly 10-hour flight, I'm looking forward to my 4-year-old daughter having it. We inflated it at home, and she had so much fun playing with it. We've also included it as part of her therapy toys since she is a special child."

January 9, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Raul,

Thank you for sharing your experience! It’s so wonderful to hear how much joy the product has already brought to your 4-year-old, even before your holiday to the Philippines. Knowing that it’s become a part of her therapy toys is incredibly heartwarming, and we’re thrilled it’s proving to be such a versatile and helpful tool.

Wishing you and your family a smooth and joyful trip filled with beautiful memories!

Rated 1 out of 5 stars

Product failed first time, Reviews incentivised

Was excited to use this product flying home for Christmas. Product failed mid-flight with my 2 year old on it. Contacted the company who refused to assist as when we tested the it when opened it held air. You should also be aware that reviews are promoted with discounts and vouchers

January 4, 2025
Unprompted review
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Reply from Kooshy Kids

Hi Brian,

We completely understand how frustrating this must have been, especially while travelling with your little one.

To clarify, all reviews, regardless of their star rating, are entered into a monthly competition to win their purchase back. Occasionally we also offer a credit as a thank-you for 5-star reviews left on external review sites because we want to encourage happy customers to share their stories. Unfortunately, many people only take the time to write reviews when they’ve had a negative experience, which doesn’t always portray the full picture of a business.

We pride ourselves on quality products and service and internally report on all feedback and we are proud that less than 0.024% of orders have reported an issue. The overwhelming majority of families love our products and their ability to make travel more comfortable, which is why we’re so passionate about sharing those positive stories.

As mentioned in our email to you, you failed to register your warranty. This involves a simple test, which we highlight in several emails, on our website, and even on the packaging sticker to ensure the message is not missed. By undertaking this step, it allows us to quickly arrange replacements if needed, so no one is stuck mid-flight with an issue.

We genuinely appreciate your feedback—it helps us improve further—and we hope your future travels are much smoother!

Rated 5 out of 5 stars

Great so far!

We have only used them once but it was great! Our kids slept great and were able to stretch out to be much comfier. Very happy with the quality as well. Delivery was fast.

December 28, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you so much for sharing your experience! I’m thrilled to hear that your kids were able to sleep well and stretch out comfortably—exactly what we aim to achieve with our products. It’s also wonderful to know you’re happy with the quality and quick delivery.

Wishing you many more restful and enjoyable travels!

Rated 5 out of 5 stars

Amazing product

Bought a self inflating sky bed and it was an amazing product. It was super easy to inflate and keep. My daughter had such a comfortable experience and slept through the 7 hour flight without waking at all. Best purchase ever!

December 20, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you so much for sharing your experience with the Self-Inflating Sky Bed! I’m thrilled to hear how easy it was to use and, most importantly, that your daughter had such a comfortable flight and slept through the entire 7 hours—what a game-changer for family travel!

It’s wonderful to know that the product made such a difference for your journey. Wishing you many more smooth and restful adventures ahead, and we can’t wait to be part of your next trip!

Rated 1 out of 5 stars

Would not recommend headband headphones

Would not recommend purchasing there headphones head band, stopped working after 6 months.

It comes with a 12 month warranty and spent 3 months trying to resolve the issue sending Multiple emails and videos.

Yet they keep trying to trouble shoot.

They are built cheaply however charge a premium price.

Would avoid that product and there service has been terrible (yes I know what time of year it is but this started months ago)

September 16, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Mathew,

As I said to you in our private email, I’m truly sorry for the frustration this situation has caused. While I wasn’t aware of your concerns until recently, as soon as I became involved, I offered a very generous resolution: a replacement pair of headphones in your choice of design and a credit note. This was to ensure you had a positive outcome, regardless of the challenges faced earlier.

It’s disappointing that our offer was not acceptable to you, as we aim to resolve issues fairly and in line with our warranty commitments. While troubleshooting is part of our process to understand and resolve technical issues, we always strive to ensure customers feel supported throughout.

Rated 5 out of 5 stars

It's great quality

It's great quality. Though we haven't use it for travel yet l but I let my kids play around with them inside the house for a week just to see how long will it last and it's still pretty much same since I inflate them at day 1. I'm confident enough to say that it will save us the stress knowing that our little kids will have a comfortable flight this time. Thank you!

December 10, 2024
Unprompted review
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Reply from Kooshy Kids


Hi Manilyn,

Thank you for sharing your experience! I’m so glad to hear that the product has held up well even after a week of play at home—what a great way to test its durability! It’s wonderful to know you’re feeling confident about your upcoming travels and that it will help ensure a comfortable flight for your little ones. Wishing you stress-free and cosy adventures ahead! ✈️😊

Rated 5 out of 5 stars

Fantastic product

Fantastic product, made 3 trips overseas in last one year. Definitely, serves the purpose and my kids can sleep at ease. I own two cushions and it has helped our kids sleep well on flight. I highly recommend this product.

December 29, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Jaysheel,

Thank you for sharing your experience! It’s amazing to hear that the cushions have been such a reliable companion on your overseas trips and helped your kids sleep comfortably during flights. Knowing the product has made your travels easier truly means a lot to us.

We’re thrilled to have your recommendation and look forward to being part of many more of your family adventures!

Rated 5 out of 5 stars

Totally needed when travelling with small children

Keep getting better and better! We are now on our third Kooshy kids hoisin after having the basic manual one, upgrading to premium with smart pump and now self inflating! Travelling with a 1yr old and 3yr old for 20hrs plus is so much better with these. Even if they aren’t sleeping it creates more space for them to move around and just be comfortable. The Houston’s are easy to inflate and just as easy to deflate roll up and get packed away. Won’t travel without them and have even stopped using airlines that don’t allow them. Great job kooshy kids

October 16, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Claire,

Thank you for your amazing feedback and for being such a loyal Kooshy Kids supporter! It’s fantastic to hear how the upgrades have made travelling with your little ones so much easier and more comfortable. We’re thrilled that the self-inflating Kooshion has become an essential part of your travel routine—especially on those long 20-hour journeys!

It’s also incredible to know that you prioritise airlines that allow our products—it truly shows how much they’ve impacted your family’s travel experience. Thank you for your kind words and ongoing support! Wishing you many more comfortable adventures ahead.

Rated 5 out of 5 stars

One of the best product I have…

One of the best product I have purchased. I use it not only in airline but in my car too, my sons leg doesn’t hurt on long trip in the car and sleeps longer.

December 28, 2024
Unprompted review
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Reply from Kooshy Kids


Hi Nirav,

Thank you for sharing your experience! It’s wonderful to hear that the product has been so versatile for your family, not just on flights but also during long car trips. Knowing it’s helped your son stay comfortable and sleep longer makes us so happy.

We’re thrilled to have made your travels easier, and we hope it continues to be a helpful companion on all your journeys!

Rated 5 out of 5 stars

Must have for longer flights

Must have for longer flights! I bought 3 for my kids age 5, 3, & 1. And let me tell you, it is all worth it! Definitely a life saver. Our flight is 15h long, they slept mostly & were so comfortable. I bought it during sale & it came with the kooshy kloud, I use that myself, it was not bad, I honestly thought it will be bulky but nope, it is just perfect! Definitely recommend for families!

-Michaela Limjoco

December 18, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Michaela,

Thank you for sharing your experience—what an incredible journey with your little ones! I’m thrilled to hear the Kooshy Kids Kooshions made such a difference on your 15-hour flight, helping your kids stay comfortable and well-rested. It’s great to know you enjoyed the Kooshy Kloud yourself too—it’s so versatile!

Wishing you and your family many more stress-free and cosy adventures ahead! Safe travels!

Rated 5 out of 5 stars

Absolutely love our Kooshy Kids…

Absolutely love our Kooshy Kids products, especially the kloud. When the baby isn’t using them, I am. They have been super convenient for the whole family and so easy to use. I would recommend Kooshy Kids to anyone.

December 26, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Chelsea,

Thank you for sharing your love for Kooshy Kids products! It’s fantastic to hear how versatile and convenient they’ve been for your whole family—especially the Kooshy Kloud. Knowing they’ve made travel easier for everyone, from baby to parent, truly makes our day!

Wishing you and your family many more comfortable and stress-free adventures! Safe travels!

Rated 1 out of 5 stars

0 star if I could

0 star if I could. Said it was allowed on qantas flights. I specifically booked qantas flights that were more expensive and then bought one that was also not cheap! Got 2 minutes into the flight with my daughter sleeping on it and was told we had to put it down. She then woke up and was awake for the rest of the flight. I feel cheated and I want a refund.

December 28, 2024
Unprompted review
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Reply from Kooshy Kids

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating it must have been to face this situation during your flight.

However, I’d like to clarify that our website clearly states that Qantas has not yet approved the use of Kooshy Kids products. We make this information accessible in several places, including the airline list linked directly on the product page. Ensuring our customers have accurate details is very important to us, and we encourage checking the approved airline list before purchasing.

Rated 5 out of 5 stars

What an amazing product!

What an amazing product!! My kids aged 5yrs and 7yrs had a best sleep during non stop flight to Los Angeles with Delta. I was bit upset when Emirates didn’t allow me on my latest trip to Europe. I wish every airlines could allow this great product. It simply makes flying with family a lot of ease and fun!!

June 17, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Umesh,

Thank you for sharing your experience! It’s wonderful to hear your kids had such a restful flight to Los Angeles with Delta—exactly what we aim for with our products. I completely understand your frustration with certain airlines, and we’re actively working to encourage broader acceptance of these family-friendly travel solutions.

Wishing you many more comfortable and enjoyable flights with your family! Safe travels!

Rated 5 out of 5 stars

Game changer.

Kooshy kids Kooshion is a life saver in my honest opinion as it gives my toddler a chance to stretch out her legs and not have it dangling the whole flight.
It was so compact and convenient to set up with the tiny pump. Such a step up from our plane pal which had a giant leg pump that hubby dreaded setting up due to the loud squeaky noise each time we inflat.
The customer service is impeccable and helped me when I made a mistake with my order and were so understanding and I can safely say that this company has it's customers at their hearts.

December 28, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Olivia,

Thank you for your glowing review! It’s so great to hear how much the Kooshy Kids Kooshion improved your toddler’s comfort during the flight—having space to stretch out really makes a difference. I’m glad you found it so compact and easy to use with the Tiny Pump (and that hubby appreciated the upgrade from the giant leg pump!).

It’s wonderful to know our team could assist you with your order—we truly value our customers and love hearing how our products make a difference. Wishing you many more smooth and stress-free family trips ahead!

Rated 5 out of 5 stars

Game changer!

Flying with toddlers is always a bit daunting. My husband and I were especially nervous, as it was our first flight with both girls (2y 8m and 1y 2m) and also, without any help with grandparents.

We used the Kooshion and it was a game changer! Our girls slept comfortably throughout the night. And when they were awake, the Kooshion gave them more space to move around. The product is compact, well made and easy to inflate.

I look forward to trying some other Kooshy Kids products.

March 5, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Steph,

Thank you for sharing your experience! Flying with little ones can definitely be a challenge, and I’m so glad the Kooshion was a game changer for your family. It’s wonderful to hear your girls were able to sleep comfortably and had the extra space to move around when awake—it makes such a difference for everyone on board.

We’re thrilled you’re considering trying more Kooshy Kids products and can’t wait to help make your future travels even more enjoyable! Safe adventures ahead!

Rated 5 out of 5 stars

Made my travel very easy with my 3 year…

Made my travel very easy with my 3 year old son

December 19, 2024
Unprompted review
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Reply from Kooshy Kids

Hi Samandeep,

Thank you for your feedback! I’m so glad to hear the product made travelling with your 3-year-old much easier. Making family travel less stressful is exactly what we strive for, and it’s great to know it worked so well for you.

Wishing you many more smooth and enjoyable trips ahead! Safe travels!

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