Krause Autos Reviews 96

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many appreciate the reasonable pricing and the exceptional customer service, often mentioning the convenience of free car collection and delivery. People frequently commend the clear communication and the efficiency of the work carried out. However, some people were dissatisfied with the pricing, mentioning instances where they felt overcharged for services. These customers reported receiving quotes they considered excessive, leading them to seek repairs elsewhere at a significantly lower cost.

What people talk about most

Service

Users describe positive interactions with service, highlighting the convenience of car collection and... See more

Staff

Consumers find staff to be positive. Many reviewers consistently praise the staff for being polite, helpful,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the competitive and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the great customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, profes... See more

Rated 5 out of 5 stars

Great company to deal with. Getting my major service completed with the was an excellent experience. The garage collected my car, kept me informed through the service. I used Krause Autos for some war... See more

Rated 5 out of 5 stars

I have been using Krause Autos for several years now for M.o.T and any repairs. The service and level of work carried out is always exceptional and reasonably priced. The staff are extremely pleasant... See more

Rated 5 out of 5 stars

From the minute I made the initial call, the service was excellent. She was polite, friendly and really helpful, which instantly put me at ease. I took my car in for its MOT, waited, and had it ba... See more


Company details

  1. Mechanic
  2. Auto Body Shop
  3. Car Service

Written by the company

Krause Autos was set up in 2020 and remains family run. We're a friendly, local vehicle repair garage and bodyshop, also offering car servicing and MOT, aiming to provide the highest levels of technical expertise for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Krause Autos consistently deliver what they promise

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, professional and friendly, that is hard to find nowadays. Book here with confidence, can't recommend Krause highly enough.

October 5, 2025
Rated 5 out of 5 stars

Fantastic Business

I have been using Krause Autos for several years now for M.o.T and any repairs. The service and level of work carried out is always exceptional and reasonably priced. The staff are extremely pleasant , accommodating and clear in their explanation of any work needed to be carried out. I am very happy to use this company and recommend.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Friendly staff and excellent work carried out. And fair prices. 5 stars all the way. Highly recommend. Thanks. paul-in-bedford

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

I contacted them through wattsap and received my quote within a day for regassing my puma. They came to collect my car which is a free service as arranged and phoned within 2 hours to say the car was ready and paid over the phone and the car was returned within an hour. I was really impressed with the service and how professional they are and I will definitely be using them again.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I would definitely recommend Krause Autos they have done both my MOT and service recently called to say they were on the way to collect car all staff very friendly excellent customer service,advisories explained on MOT -Thank you for a great service

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent customer care, friendly staff and they genuinely care about their customers. Would recommend to anyone, and will definitely be going back if I need a mechanic in the future. I was well and truly looked after.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, rang 2 weeks prior to book the car in for a full service, for this monday, they said they have a pick up and drop off service, I agreed to it no brainer, confirmed on the Friday before like they said they would, pickup at 0815am. service done by 1pm phoned me for payment, car all good no advisories, dropped off by 4pm. Brilliant will definitely use again as 2 other cars are in the household. Wonderful service. Thank you. Waseem (2014 jaguar xjl portfolio 3ld red)

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Chris for…

Thank you so much to Chris for restoring my faith in humanity today. What a lovely chap! So impressed with your company and how much you genuinely care about your customers. When calling back, I spoke with Jim, who happily said how proud he was to work for a man like Chris.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Never used Krause Autos before and can honestly say the service was excellent from start to finish. Collection/Drop of Team, Receptionist, Mechanic all provided fantastic service and kep me updated all the time.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot recommend this garage enough

Cannot recommend this garage enough. Made the mistake of taking my car to another garage due to a 'good offer' on a major service with free MOT where I was told I urgently needed my brakes doing and them giving me an extortionate quote...luckily double checked with Krause Autos, who told me the brakes were good for another good few months yet and would certainly pass the MOT so nothing to worry about. Didn't charge me anything for the check and even came and collected and returned my car to me at a perfect time convenient to me. Have definitely learnt my lesson not to take my car anywhere else. Have now cancelled my free MOT with the other garage as I would rather pay Krause to do it knowing I will get an honest and brilliant service at a fair price.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brillaint service

Absolutely brillaint service, no matter what the problem, time of day. They always help you as best as they can. Currently on holiday and they've still fixed the car and dropped it back to My house. Such a great and reliable car garage that I will always go to.

Thank you for all your hard work

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Krause Autos

I highly recommend Krause Autos.
I'd give them 10 stars if I could.
They are genuine, honest, trustworthy, friendly, helpful, thorough and their prices are excellent.
Their pick up and drop off service is fantastic.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Booked an mot and head light…

Booked an mot and head light replacement. Krause Autos collected the car on time advising us they were on their way. We were updated every step of the way and they checked with us before going ahead with even essential repairs.
Brilliant service and great commincation and delivered exactly what they promised and more.
1 very happy customer.

February 1, 2024
Unprompted review

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