The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more
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Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more
Company replied
Ive tried the M4 Pro before and now i got the g2 master Its A HUGE upgrade compared to the M4 Tho One thing i would like is that The G2 Master had a Guide book to Set it up when u get it Brand new. It... See more
Company replied
Really happy good service good Communications. Bought it under Christmas so ai wrote to the companys Support and asked about shipping times on the Christmas. They answered right away. Really happy w... See more
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Company details
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KuKirin Official Site
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4.5
Excellent
483 reviews
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Replied to 97% of negative reviews
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SCAM?? HAs anyone received a G2 in the past 2 weeks?
Ordered on the 18th June - received Fedex tracking on the 30th June - still being told that Fedex have but havent yet scanned the item - advised I would receive last week, then yesterday and now possibly Friday - Fedex are now currently checking their baggage department - this was supposed to be for my sons birthday on 2nd July!!! Has anyone actually received their order??
July 8, 2026
Unprompted review
Reply from Kukirin Escooter
Update – July 9, 2026:
We once again apologize for the delays; these were caused by errors in our management and processes. We have now received confirmation that all orders will be processed this week, so please keep an eye out for updates on your order status. For any delayed orders, please contact us via email to discuss compensation.
Giving 4 star at the minute until my…
Giving 4 star at the minute until my very excited lad try’s the G2 master out. The scooter was delivered in a matter of 5 business days, I had my doubts due to a lot of fake websites but this was a genuine purchase but people please be careful who you order from
July 8, 2026
Unprompted review
The service is the best as they respond…
The service is the best as they respond instantly and the scooter came in a week like the website said
July 7, 2026
Unprompted review
Scam ordered it on the 30/06 say fed ex…
Scam ordered it on the 30/06 say fed ex still waiting for my order they are blaming fedex saying they aren’t scanning the items when clearly it is just them not sending it to them I am going to start to get my money back now
June 30, 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
The scooter is very nice and quality is…
The scooter is very nice and quality is very good I like it a lot
June 25, 2026
Unprompted review
Did not receive my order
Did not receive my order. Stated it has been dispatched however Fed Ex state they have not recieved my order. This has been the issue for over a week now. Assuming I’ve been Scammed. AVOID this site
June 25, 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
The ordered a m4 max and it arrived in…
The ordered a m4 max and it arrived in 6days and it very good no problems
July 6, 2026
Unprompted review
SCAMMERS! AVOID!
Scam! I placed an order for a G2 scooter on 26/06 hoping it would be here in time for my son's birthday. The tracking shows FedEx should've received the parcel on 02/07 however it is now 04/07 and the tracking has still not updated. I've tried to get in touch via chat and email but getting no response! AVOID!
July 2, 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Non delivery
I ordered my Kukirin G2 over a week ago. Took days to say that it had been shipped. Now tracking says it’s sitting in Liverpool. FedEx say they haven’t received it. No reply to emails and no other way of contacting company for information. Very worried that this is a scam. Cannot afford to lose such a large sum of money which was for a special birthday for my son. My order no is #kuk1199
Since been told I did not order from your website but I can 100% say that I did
Update:
I cannot provide the URL on here as links are not allowed as you will already know. Your response is also contradictory as you imply that the problem is down to mishandling by FedEx due to high volumes but then state I did not order from your website. So how would you know. Got one very disappointed child on his birthday today so thank you very much 🥲.
June 28, 2026
Unprompted review
Reply from Kukirin Escooter
Hello. Due to a high volume of shipments last week, your package tracking was not updated or forwarded in a timely manner. Please provide the URL of the website where you made your purchase so I can have the relevant distributor contact you; I have noted that you did not place your order on our website.
Since our website's order numbers do not start with "KUK," I believe you purchased from a different distributor. Please check your inbox; you should have received an order confirmation email after placing your order, and you can find the order number there.
Scam
Scam. Avoid at all costs.
FedEx has been waiting for the parcel for two days now still no updates.
I will now start the process of getting my money back.
July 3, 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Scam saying courier had the parcel yet…
Scam saying courier had the parcel yet after phoning not even been pick up and just keep saying wait all a big scam DO NOT BUY OFF THESE
July 2, 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Shocking company fake reviews!
Shocking company fake reviews!! Order a scooter there saying its been shipped but fed ex not even pick it up yet all lies
July 2, 2026
Unprompted review
Reply from Kukirin Escooter
Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.
Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.
Reply from Kukirin Escooter
Hello, I was unable to find your order information based on the name you provided. Please provide your order number so that I can assist you in resolving the issue.
Great Quality
I have had many electric scooters over the years, but have never come across one of such reliable and good quality! Super happy with the 2 I have bought, will definitely buy again and give to my children!
July 2, 2026
Unprompted review
Honest company and outstanding warranty support!
I purchased a Kukirin G2 2025 scooter and I couldn't be happier with my choice. The delivery was incredibly fast and the company proved to be highly professional from day one. After one year of use, I experienced a minor issue with the scooter. I contacted their customer support, and they were extremely honest and efficient: they shipped the necessary replacement parts immediately without asking endless questions. Truly an honest, fast, and reliable company.
Highly recommended!
September 21, 2025
Unprompted review
Kukirin
Hello,
I just wanted to take a moment to express my satisfaction with your customer service.
I had made a mistake in my order for the G4 wheel, and your team managed to correct it immediately after I sent my email. That kind of responsiveness is truly appreciated.
Thank you for your efficiency and professionalism. It's always a pleasure doing business with you.
Best regards,
Hassan Bakbak
June 26, 2026
Unprompted review
A smooth and service minded deal
A smooth and service minded deal with a company that followed up how the scooter worked a couple of weeks after delivery.
Better price than several other dealers.
June 19, 2026
Unprompted review
Pretty good😂👍🏼
Well there is not much that i can say, than awesome 😂😎 rides good, speed good, stability good,. Charging good,. Looks good. So yeah pretty good👍🏼😂
June 30, 2026
Unprompted review
Good e-scooter, good price, good service
The order process was easy and the scooter arrived in only a few days. Everything arrived in good form. As well we experienced good customer service with a few questions afterward. Would definitely buy again for the next one
June 30, 2026
Unprompted review
Fast delivery
No problems. Fast delivery and good quality. This won‘t be my last scooter to buy.
June 30, 2026
Unprompted review
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