Kukirin Escooter Reviews 

483
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent performance of the scooters, highlighting their stability, power, and fun ride. Many commend the fast and smooth delivery, noting products arrive well-packaged and in perfect condition. The customer service team receives high praise for being helpful, responsive, and proactive, often assisting with issues and sending replacement parts efficiently. However, some people mentioned experiencing significant delays with their orders, often due to tracking not updating or parcels not being picked up by couriers as expected. A few other people also felt that some products had quality issues, such as batteries not charging fully, crooked brake rotors, damaged tires, or misaligned handlebars.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the scooters as well-built,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick shipping... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team for being... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more

Rated 5 out of 5 stars

Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more

Company replied

Rated 5 out of 5 stars

Ive tried the M4 Pro before and now i got the g2 master Its A HUGE upgrade compared to the M4 Tho One thing i would like is that The G2 Master had a Guide book to Set it up when u get it Brand new. It... See more

Company replied

Rated 5 out of 5 stars

Really happy good service good Communications. Bought it under Christmas so ai wrote to the companys Support and asked about shipping times on the Christmas. They answered right away. Really happy w... See more

Company replied


Company details

  1. Motor Scooter Dealer

Written by the company

KuKirin Official Site


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(483)

428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kukirin g2 pro 2026(normal version)

I bought the kukirin g2 pro 2026 and i got great experiences, the suspensions are great, speed is good, battery last very decent if you are going full throttle.
The design is awesome, key ignition is a nice feature to have and so on. I recommend this product if you want a good e scooter with a decent price!!✌🏻

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent design

Excellent design, superior quality, fast delivery, easy installation, and a lot of fun to drive – this shock absorber is fantastic! The customer service staff are warm, friendly, and helpful.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service & Amazing Scooters!

I had an excellent experience purchasing two KuKirin G2 Max electric scooters for my two boys.
What impressed me most was the customer service. Shortly after placing my order, I received a message from the team to verify the purchase because I had ordered two scooters. They wanted to make sure the order was legitimate and that my card hadn't been compromised. I really appreciated this extra security check—it showed that they genuinely care about their customers.
After the verification, the scooters were shipped quickly and arrived sooner than expected. My boys were absolutely thrilled! The scooters look fantastic, are well-built, and they've already received lots of compliments.
Overall, I'm very happy with both the product and the service. Fast delivery, excellent communication, and outstanding customer care. I would definitely recommend KuKirin to anyone looking for a quality electric scooter!

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Kukirin g2 2026 Review

I have the Kukirin g2 2026 version since 1,5 months now and drove 610 km with it without any issues and I am Convinced that this is the best scooter you can get for the cheap price of 480€ it has a good range and speed wich makes it very fun to ride with friends. I Would recommend buying it anyone.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

It take soo long to got the package

Fast replies 🖤

May 23, 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

We apologize for the long wait, as the G2 is a pre-order item. The G2 is arriving at our UK warehouse today and is ready to be shipped; however, your address is missing a house or building number, which could prevent successful delivery. Please reply to our email support@kukirinescooter.co.uk with the correct number so we can arrange shipment for you as soon as possible.

Rated 5 out of 5 stars

Best site for buying E-scooters

pros: the delivery from poland to romania was really quick
support is really helpful and comes back with answers for any questions really quick
the scooter is great and after 100km i don't have any problems with it.
the assembly was really easy and i love the experience overall. ❤️

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, clear communication, and very helpful support. The app is 100% legitimate and reliable. I highly recommend it to everyone.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered my scooter on 18th of June…

I ordered my scooter on 18th of June and still have not had any updates on the g2 I ordered no emails no updates on the shop app still saying waiting for details

June 25, 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Hello, I searched for your order on both of our websites using your name but could not find it. We operate only two websites: https://kukirin-escooter.com/ and https://kukirinescooter.co.uk/. If you did not purchase from these sites, please contact the specific website where you made the purchase, as we are different companies.

If you are unable to contact them, please send me your order number and the website name, and I will help you locate them.

Rated 5 out of 5 stars

I bought a Kukirin G2 electric scooter

I bought a Kukirin G2 electric scooter, I'm very happy with the purchase. The scooter fully corresponds to the description, made of very high quality. Also on the plus side, it's a very fast delivery, and the operator's help in choosing a model. I recommend it with all my heart.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

I emailed Kukirin support when our…

I emailed Kukirin support when our Scooters charging port stopped working, they were quick and professional, stayed in communication until we figured out the issue, then sent the replacement part, that got us back up and running.
I would recommend this company ☆☆☆☆☆

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you for a great product! Excellent service, and the item arrived after just 4 days. I received very good help and regular updates from the company regarding the delivery and everything related to it. I am very satisfied!

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

scam

scam , be very carful.
do not buy.

almost impossible to reach out to them and very slow on responding, when they do they say they dont have the authority to help.

Order No. KUK00031854-WHEN PRESSING THE BUY it took me to a link to pay which i did and than i recived an odd email from someone that looks like it is not genuine -try to contact for hours with no luck and than i got a reply that it is not in your authority to help.

i appreciate the offer but all i want now is my money back, when looking at google there are about 3 different site
kukirine.co.uk
kukirineescooter-uk
kukirinescooter-co.uk
if you are the genuine one you have responsibility to make sure that your customers are not being scamed -people are working hard for their money and most of them buying it as presents for their kids etc -how do you think they feel when they understand that this was a scam and that their kid will not get the present he was wishing for ????
even if you are the legit one the responsibility of the above is on you.

see blow

kukirin-uk
Order No. KUK00031854
Placed on Jun 16,2026

Order confirmed
Hi ,
Thanks for your order! We'll notify you when it's ready.

View Your Order
or Visit Our Store
Product Detail

KuKirin G2 Electric Scooter
Style: --
Price £439.00
Qty: 1 £439.00
Order Summary
Product Amount 439.00 GBP
Shipping Cost 0.00 GBP
Sales Tax 0.00 GBP
Total Amount 439.00 GBP
Shipping Information

London,
Payment Method
payoneer - 439.00 GBP
Shipping Method
Free Shipping
Need Assistance? Talk to us.
We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us at
This email was sent by 【kukirin-uk】

and this as well

Dear customer, hello!

We are very sorry, but due to temporary reallocation of G2, this shipment will be delayed. To express our apologies, we are offering two options:

👉Option 1: Free upgrade to JOYOR S5-Z (Original price £448.98), with the same 55KM range, available for immediate shipping.

👉Option 2: Continue waiting for the G2, expected to arrive in late June.

Looking forward to your reply.

Sincere greetings

reported

June 16, 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Hello, please tell me your order number. As long as it's confirmed that you purchased it from our website, I will definitely give you a satisfactory solution.

Based on the order number you provided, I have confirmed that this is not an order from our website. I am currently trying to locate the distributor for you; could you please add me on WhatsApp and provide some more information? Cathy: +86 13037685021

I completely understand, but I cannot locate the corresponding distributor using only the order number. Please check your inbox; you should have received a confirmation email from the website where you placed the order. Once you let me know which website you used, I will be able to assist you.

Rated 5 out of 5 stars

Great scooter/warranty support

The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/replace parts without hesitation. Overall nice scooters and great warrantysupport when somethings unfortunately break down, as it happenends sometimes with all brands.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend this company

100% recommend this company. Brilliant deals and customer service (Kitty) was amazing. So helping and even went above and beyond to make sure we got exactly what we needed. She even followed up to make sure we recieved our delivery and everything was as promised. She is the GOAT of customer service.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Had the scooter for a week E01 and E03…

Had the scooter for a week E01 and E03 code came on got inn touch with them directly and they wasn’t helpful at all saying I must take it apart my self and they will send the right part or parts even tho I’m not mechanical minded and l have learning difficulties so I’ve had too take it too a technical person too fix it at £160 not happy it’s a common fault on the G2 pro it was purchased may this year so please beware of this company I will never purchase from here again.

May 4, 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Hello, please provide your order number so I can locate the correct website for you. I have verified multiple times that your order was not placed on our site; furthermore, the G2 Pro model is not among the skateboard models we currently ship to the UK. Please verify this and delete your review, as it provides misleading information to other users.

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