La Maison Chic Reviews 196

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The customer service and communication was amazing on EBay. Every question was patiently answered, every issue was dealt with courteously and from placing the order to the friendly and helpful delive... See more

Rated 5 out of 5 stars

We had been looking for ages for a table of a specific size and 'look'. At last we found it on the La Maison site; but, as we were ordering from overseas, we were a little apprehensive. We needn't... See more

Rated 5 out of 5 stars

The Metal Silver Nautical Maritime Porthole Glass Front Ship Wall Clock that I purchased was absolutely beautiful. It was packed very well & my enquiries about the clock before I purchased it were ans... See more

Rated 5 out of 5 stars

After I’d been let down by an earlier supplier & with a looming deadline of guests arriving we were THRILLED to find this shop! Vanessa was swift in her communications, understanding the time sensitiv... See more

Company details

  1. Home & Garden

Written by the company

La Maison Chic Interiors has a vast elegant collection of french furniture ranging from traditional french styles to contemporary decor. Browse our french style furniture & luxury bedrooms furniture accessories. Free delivery to England & Wales


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

I ordered the wrong bottle opener and the seller was very helpful in changing it for me. Postage was fast, well packaged, their communication is great and the product of a high standard. I would highly recommend.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Delighted with purchase!

The ghost chair I ordered is beautiful and just what I wanted to go with my dressing table. It was a bargain price and swiftly delivered with excellent packaging.

I will certainly look at this site again for future purchases.

March 5, 2021
Unprompted review
Rated 2 out of 5 stars

Buying products

Purchased stools which were not suitable for the purpose built. I was asked to pay for the return post but knowing my rights they eventually said they would send a courier to collect stools and a full refund was given.
The product was from China and unfortunately was not manufactured well. This is the 2nd product from China with a fault. So check where your products are being made.

March 5, 2021
La Maison Chic logo

Reply from La Maison Chic

Dear Gabby,
Thank you for taking the time to leave us this feedback.

Please do accept our apologies for your recent experience with us.

This stool is one of our most popular items, stated issues were not previously brought to our attention. We will pass on all comments to the supplier of the goods.

Item is handmade product from India and would always have more authentic finish in comparison to the machine made goods.

We are truly sorry that on this occasion the stools were not to your liking when they arrived.

Rated 5 out of 5 stars

These brackets really are on a level of…

These brackets really are on a level of their own. Reassuringly solid and beautifully finished, they have added a real touch of quality to my bathroom. I’m planning on another, smaller shelf so I’ll be buying a smaller pair very soon. (Service and communications 5* too) Thank you.

February 15, 2021
Unprompted review
Rated 4 out of 5 stars

Happy now my stools have eventually come

Ordered in September, didn’t state anywhere on my confirmation or when I ordered that it wasn’t in stock it stated “standard delivery”, but they ended up being delayed further when they didn’t arrive in December, come February I was tired of waiting so contacted them. I was offered discount to wait for my order or cancel it which I appreciated the offer but I did want the stools as I’d waited so long already. I managed to find the larger exact same style stools which were on next day delivery (I was surprised these weren’t offered to me already as a resolution) but anyway they have arrived and they are perfect. Isabelle was very helpful in the end and arranged the larger stools at no further cost which is greatly appreciated. I understand delays are sometimes out of control but the larger stool option could of been offered to me at an earlier date to solve my problem. Happy in the end with the quality of the stools and how quick they came after changing my order.

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Sweet Sign of Success

Prompt delivery of outdoor metal sign. Heavy duty garden sign "Private". Very pleased with the quality of product and would endorse this company totally.

February 3, 2021
Unprompted review
Rated 3 out of 5 stars

Faulty product but excellent customer service

Recently, I bought a bedroom chair from La Maison Chic which began to come apart within one month. However, when I filed for a return (even though it was past the 14 days within which La Maison Chic accepts returns), they were extremely kind and obliging, offering a full refund and arranging to pick up the chair themselves with no hassle to myself.

The chair, while very cute, was not the best quality, but the customer service I received was top-notch.

January 29, 2021
Unprompted review
La Maison Chic logo

Reply from La Maison Chic

Dear Megan,
thank you for you feedback.
Please accept our sincerest apologies for the issue with the product.

Looking further into your order we can see we offered collection for a refund. Please message us back with a convenient weekday to get this arranged.

Kind regards,
La Maison Chic Team

Rated 5 out of 5 stars

Gorgeous egg chair

I’d tried so many times over the summer to get my hands on a hanging egg chair with no luck, so thought maybe winter may be the time and I was right! It arrived today after ordering last Thursday and it’s gorgeous! Nicely made and sturdy, the cushion is comfy too! It’s staying inside for now until the weather improves but it matches our furnishings inside anyway so doesn’t look out of place. I love it!

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy

Love, love my purchase. Great communication. Packaged well. Fast and speedy delivery.
Highly recommend product and company.
Would definitely recommend.
Reasonably priced also.

January 12, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look