La Maison Chic Reviews 196

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The customer service and communication was amazing on EBay. Every question was patiently answered, every issue was dealt with courteously and from placing the order to the friendly and helpful delive... See more

Rated 5 out of 5 stars

We had been looking for ages for a table of a specific size and 'look'. At last we found it on the La Maison site; but, as we were ordering from overseas, we were a little apprehensive. We needn't... See more

Rated 5 out of 5 stars

The Metal Silver Nautical Maritime Porthole Glass Front Ship Wall Clock that I purchased was absolutely beautiful. It was packed very well & my enquiries about the clock before I purchased it were ans... See more

Rated 5 out of 5 stars

After I’d been let down by an earlier supplier & with a looming deadline of guests arriving we were THRILLED to find this shop! Vanessa was swift in her communications, understanding the time sensitiv... See more

Company details

  1. Home & Garden

Written by the company

La Maison Chic Interiors has a vast elegant collection of french furniture ranging from traditional french styles to contemporary decor. Browse our french style furniture & luxury bedrooms furniture accessories. Free delivery to England & Wales


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

Ghost chair at a competitive price.

Just purchased a ghost chair from the company. Excellent product, good price and very fast delivery.
The carriage cost was low considering the item was well packed and arrived in 24hrs. Happy customer.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

Ghost chair

I’ve been wanting a chair like this for ages - even seen something similar on the stage in Macbeth. And now that I’ve moved home, I’ve bought one to go with my new dressing table. It’s clearly neat - and comfortable too.

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous! Industrial Metal Wire Basket

This Industrial Metal Wire 2 - 3 Tier Black Shelf Rack Vintage Basket was exactly what I was looking for! It arrived quickly and was very reasonably priced. Thoroughly pleased.

October 13, 2021
Unprompted review
Rated 1 out of 5 stars

BEWARE of RETURNS POLICY

BEWARE! : DO NOT USE this company if there is any chance that you might have to return bulky items !

Initial impression was good ; delivery service was quick : but unfortunately we decided that we had to return the 6 lightweight ghost chairs we had ordered

This is where the t’s & c’s kick in : the buyer has to arrange and pay for the full return. In our case six lightweight chairs had been shipped in three large boxes - which meant learning about parcel girth ( ! ) and tripling the cost ….and then having to add insurance

I asked for help to arrange the return but they just sent me their return address and a link to parcel2go

The cost of return was £128.77 - which was all down to me : They just didn’t care about the cost being 28% of the order value

I am just pleased that the whole sorry process is now over !

Please don’t get caught out by this one sided returns policy

October 12, 2021
Unprompted review
La Maison Chic logo

Reply from La Maison Chic

Dear Robert,

Thank you for your review, we fully understand your frustration. We have looked into your order and return, we can see that links to multiple courier websites were sent to as suggestions for return courier. We are a small family business and unfortunately cannot offer free returns in these difficult times. Our return policy is compliant with regulations and is written on the website to ensure customers are aware of how we operate. We are always happy to assist with booking returns and finding the best quotation if customer requests this. Sadly we haven't received any communication from you requesting help in organizing return. The standard cost for a return of three boxes this size is approximately £25.00.
Full refund was processed on the same day returns was delivered to the warehouse including costs of original delivery.

Best wishes, LMC Family

Rated 5 out of 5 stars

Fantastic

Quick delivery, perfect dining chairs , superb price . Start to finish a brilliant experience

August 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great looking bar stools

We wanted some bar stools for our garden bar, we ordered 2 gold coloured stools in the medium size,when they arrived they were better than we imagined. They looked so good and were comfortable too, that we ordered another 4. Great quality.

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Silver Side Table

The table was delivered promptly & packaged well, it’s a beautiful small side table that works really well in a corner… Very similar to another branded table I have but much better value for money. Great communication from seller. Thank you. I would buy again.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding quality & service

After I’d been let down by an earlier supplier & with a looming deadline of guests arriving we were THRILLED to find this shop! Vanessa was swift in her communications, understanding the time sensitivity of the order & made it possible to have our 2 chairs out the door on next day tracked delivery. Outstanding service & the chairs are lovely quality. We’re thrilled & will happily come bs k. Highly recommended.

May 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Due to no fault of La Maison Chic, two issues of transit damage were quickly resolved by the customer care team. Super quick delivery of replacement and collection of damaged items. Emails answered very quickly with a positive response. No doubt in buying from this company again.

May 9, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered on Sunday

Ordered on Sunday, delivered on Wednesday. Super fast service, great product, great price, excellent trader who I would definitely recommend and use again.

March 24, 2021
Unprompted review

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