La Maison Chic Reviews 196

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The customer service and communication was amazing on EBay. Every question was patiently answered, every issue was dealt with courteously and from placing the order to the friendly and helpful delive... See more

Rated 5 out of 5 stars

We had been looking for ages for a table of a specific size and 'look'. At last we found it on the La Maison site; but, as we were ordering from overseas, we were a little apprehensive. We needn't... See more

Rated 5 out of 5 stars

The Metal Silver Nautical Maritime Porthole Glass Front Ship Wall Clock that I purchased was absolutely beautiful. It was packed very well & my enquiries about the clock before I purchased it were ans... See more

Rated 5 out of 5 stars

After I’d been let down by an earlier supplier & with a looming deadline of guests arriving we were THRILLED to find this shop! Vanessa was swift in her communications, understanding the time sensitiv... See more

Company details

  1. Home & Garden

Written by the company

La Maison Chic Interiors has a vast elegant collection of french furniture ranging from traditional french styles to contemporary decor. Browse our french style furniture & luxury bedrooms furniture accessories. Free delivery to England & Wales


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

Ghost chair

Ghost chair
I ordered this and it was here in a few days amazing,it’s so beautiful highly recommend this company 😁

November 6, 2020
Unprompted review
Rated 5 out of 5 stars

Ghost chair

I bought this fantastic ghost chair - it is beautiful and I love it! Great service, fast delivery, highly recommended :)

October 27, 2020
Unprompted review
Rated 1 out of 5 stars

Faulty bed-horrible costumer service

The bed was faulty,mold smell,even ruined my luxury mattress,my mattress has mold stains and stinks of mold.Slats made unprofessional,some pieces -are up,so when you sit or move on it,makes unpleasant sounds.I contacted company,to collect the bed,but they said,I signed delivery paper,so it,seemed like it was my fault,I couldn't identify faults on delivery date.Long,long e-mails, stressful time,they agreed to collect the bed,for 60£ and then,nobody came,and then they wanted to charge me 120& instead of 60£,even used a Klarna bank name,as they adviced them to do that.I contacted Klarna bank,they said-it is absolutely not truth.Avoid this company if you want good products,and piece of mind.

October 25, 2020
La Maison Chic logo

Reply from La Maison Chic

Hi Kristina,
we have looked into the issues you have raised with regards to your order.
Please note, this is a popular bed and I can confirm that this has not happened before so I can only apologise. Delivery was fulfilled with full opening of the product and assembly of the item in the room of choice. Item was inspected on delivery and signed as fully satisfactory. No issues were raised on the delivery point and delivery team were provided with praising comments.
As we are a small family business, unfortunately we are unable to offer free returns of items that were assembled, fully checked on delivery and accepted as satisfactory. Collection services are provided by our selected courier (collection time slot offered within 10 working days), alternatively you can use courier of your choice.

Item was inspected on return via our vigorous QC team and no issues were found.

We are sorry that you are frustrated at having to wait for your refund, we can see that you were informed via email that a refund would be processed in accordance with our T&C's and that it would be cleared back into your account within 14 days of the item being returned.

Thank you again for your feedback and we are genuinely sorry you weren't satisfied with our service.

Rated 5 out of 5 stars

Excellent service

I ordered a chair from this company which arrived in excellent condition, service was excellent and delivery came sooner than expected.

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

Great porthole mirror

Ordered a porthole mirror, fabulous quality and much better than the photos. Looks fab in my bathroom. Really fast delivery too. Would definitely recommend.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

Superb item

Superb item. Service was second to none and highly professional. I wouldn't hesitate to recommend and will return.

October 9, 2020
Unprompted review

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