Lacey Plumbing & Heating Ltd Reviews 

144
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Lacey Heating are without a doubt the best plumbing / boiler company I have ever experienced. Over the years they have done many jobs for us, installing showers and boilers and always been prompt reli... See more

Rated 5 out of 5 stars

Excellent service from Mike, Becky, Romaine and of course Danny who fitted a new boiler and radiators for us. Nothing was too much trouble for Romaine. The team planned the work around our availabilit... See more

Company replied

Rated 5 out of 5 stars

I used Laceys because they were highly recommended by a friend. I wasn't disappointed. Danny and Louis arrived on time, were very professional and extremely pleasant. I had six new radiators installed... See more

Rated 5 out of 5 stars

Boiler service. Boiler was installed about 7 years ago by Laceys. Service plan means it’s serviced every 12 months. Dan turned up within the time slot promised, polite, knowledgeable, explained what h... See more

Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Plumber

Written by the company

Established in 2006, we are a family-run business, on a mission to provide confidence in the plumbing and heating trade. We offer an honest, transparent and prompt approach to work, providing customers the very best quality service and products. All Lacey Plumbing & Heating's engineers have years of experience and are qualified to the highest level. We are specialist boiler installers, heating engineers and plumbers. We are are Which? Trusted Traders and Worcester-Accredited Installers. With our family values and commitment to delivering the best domestic and commercial plumbing in the area, you can trust Lacey’s Most Wanted team to complete the job.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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4.8

All reviews

(144)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

New boiler installed professionally…

New boiler installed professionally with very little disruption. The engineer (Danny)was friendly and polite. Communication with the office was also excellent and the website/emails very easy to understand and follow. Just need to arrange the service now.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Trouble free service again

Danny arrived again and gave my boiler its annual service. No problems during service and now good for another year.
Thanks for coming early Danny. Now to catch another appt.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent team, very professional.

I found Lacey's to be very reliable, knowledgeable and friendly. They are a great team and so helpful. Matt's genuine advice, good quality products supplied and excellent workmanship by Danny all made a stressful situation with a cylinder heater and shower run smoothly and we are very happy with the end result. Thank you.

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

MC Bury - Very satisfied customer. New boiler installed recently. Engineer was skilled, professional and took great care with installation. Also very helpful - and patient - in explaining settings. Overall, I am very happy to recommend Lacey’s Heating & Plumbing company.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Really excellent service!

I needed to have an old boiler removed due to corrosion, and a replacement installed. Laceys had an initial consultation to check the issue, and I then had the work carried out by Baz, who was extremely professional - he was hardworking, removed the leftover rubbish, and did a very good job of installing the new boiler. I now have plenty of hot water, so am very happy! Needless to say, I strongly recommend them, and would be happy to use their services again.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional company - highly recommended

We have used Lacey's many times over the years to service both our domestic and commercial plumbing and heating appliances.

Every time we have used them we have found them to be professional in their communications, and their engineers are friendly and extremely proficient when completing the onsite work.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Real customer service

Most firms I contacted about repairing an old shower control just said it couldn't be done and that I needed a complete replacement.

Lacey's offered to come to look at it, and after we identified the manufacturer they ordered the part. It took them 5 minutes to fit it.

Cheaper for me, better for the planet.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company who provide an exceptional service

Extremely pleased with the service provided by Lacey’s.

We had multiple jobs done by them including replacing an existing gravity fed heating system with a new combi boiler, fitting of a Google Nest system, fitting an outside tap, a new shower, carbon monoxide alarm and removal of existing bidet.

Every job has been carried out with a great deal of care and professionals by Mike, Baz and the team.

Lacey’s also have a friendly admin team who have also been on hand throughout the process to answer any questions and nothing has been too much trouble for them.

Honestly can’t fault anything they’ve done for us and would have them around again in a heartbeat to do other jobs.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Annual Boiler Service

Danny arrived promptly at 8am to service our boiler. Over the years we’ve got to know Danny, he is professional and polite, he explained what had been done during the service. It is always a pleasure to deal with Lacey’s.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth and efficient

Booked our annual boiler service and all went very smoothly. The engineers turned up on time and was pleasant and efficient, keeping me informed as to what he was doing. All done for another year!

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from a family run…

Excellent service from a family run business
Had a radiator replaced with a larger one by Lacey Plumbing & Heating. They are 100% professional, keep you updated on the work and left the area clean and tidy.
Would definitely recommend them

February 1, 2023
Unprompted review

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