Laclosetdechanel Reviews 121

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting the beautiful dresses and their excellent quality. People also appreciate the staff's helpfulness and the outstanding service provided, noting the constant communication and quick responses. However, some customers were dissatisfied with their orders, specifically regarding sizing issues. A few people reported that made-to-measure dresses were too long or too small, and some children's sizes were completely incorrect, requiring alterations despite being custom ordered.

What people talk about most

Product

Clients share positive opinions on product quality and versatility. Many customers praise the amazing quality... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing quality of... See more

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fantastic help and service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I could give 6 stars, I would! The dresses were absolutely beautiful, and Chanel was incredible - she even helped me change colours at the last minute. All the girls felt so beautiful, and the dres... See more

Rated 5 out of 5 stars

Helpful from the very beginning! Had swatches ordered and advice off them for colourings to match flowers etc.. all sent very quickly. Dresses were perfect and fit everyone amazingly! Lovely material... See more

Rated 5 out of 5 stars

La closest were helpful from beginning to end, really simple to give them measurements and they all came and fit perfectly! Last minute we decided to get matching ties for groom and groomsmen and even... See more

Rated 5 out of 5 stars

The moment I decided to go with La Closet De Chanel, I knew I’d made the perfect choice. Constant communication, and check ins and when the dresses arrived I was just taken away by the quality of all... See more


Company details

  1. Wedding Service

Written by the company

La Closet De Chanel is a UK based Multi Award Winning Co Specialising in Multiway Dresses & Jumpsuits. Our collection is made to order meaning we can cater for all ages, shapes and sizes! The Perfect option for your Bridesmaids


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

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Rated 5 out of 5 stars

Impeccable customer service, thank you!!

Possibly the best customer service I’ve ever received!! My alteration shop lost part of my bridesmaid dress 3 days before my friends wedding, I messaged Chanel to ask for help and she replied almost instantly and has saved the day in shipping me a spare part next day. Professional, friendly and beyond helpful! THANK YOU! I couldn’t recommend this shop more. Oh and the dresses are the most lovely and soft material! Would give 10 stars if I could.

November 15, 2023
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Reply from Laclosetdechanel

Thank you so much for your lovely words xx

Rated 5 out of 5 stars

Fantastic service & highly reccommended

We bought our bridesmaids dresses and cravats from la closet de Chanel. Ordering was super easy, and communication was fab. The quality of the dresses were amazing when they arrived, my bridesmaids were super happy with their dresses as were the groomsmen with their cravats. We had so many comments about how good they all looked and our sage green colour scheme. We would highly reccommend for anyone looking for their wedding, thankyou so much !

September 2, 2023
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Reply from Laclosetdechanel

Thank you for your kind review xx

Rated 5 out of 5 stars

Yellow Gold Glitz bridesmaids dresses

The most gorgeous bridesmaid dresses I've ever seen. They turned out exactly like my vision and I couldn't be more delighted, just wish I had got one for myself for the honeymoon! The colour was perfect, the fabric was gorgeous and the girls were able to do the dresses up in a way that felt comfortable for them so easily on the morning of the wedding. Ordering process was so easy, delivery was exactly on time and every query was answered immediately with no fuss. Honestly recommend to any bride to be! Thank you so so much!

July 15, 2023
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Reply from Laclosetdechanel

Thank you so much lovely xx

Rated 5 out of 5 stars

Perfect bridesmaid dresses

We chose to go with Chanel for our bridesmaid dresses after seeing the beautiful dresses at another wedding. Chanel was so easy to communicate with from ordering swatches to advise on measurements.

The dresses were utterly perfect and the dark sage complemented our colour scheme perfectly. They were beautiful, high quality dresses and were very flattering flattering. Having a multi-way dress was ideal as it gave the bridesmaids the option of lots of different styles that they felt comfortable and confident in. We would definitely recommend.

August 26, 2023
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Reply from Laclosetdechanel

Thank you so much for your lovely review x

Rated 5 out of 5 stars

Would highly recommend

Chanel was recommended to me by another bride and she didn't disappoint. There was such a great colour selection of colours and my bridesmaids were able to have custom made dresses that fit them perfectly and could be styled however they wanted. The matching bow ties were a great addition too.

September 9, 2023
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Reply from Laclosetdechanel

Thank you so much for your kind review x

Rated 5 out of 5 stars

Beautiful dresses

Beautiful dresses, and so versatile. All 6 of my bridesmaids had their dresses in different styles to suit their individual preferences. Perfect for bridesmaids that all like different things. Highly recommend.

August 25, 2023
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Reply from Laclosetdechanel

Thank you for your lovely review xx

Rated 5 out of 5 stars

A perfect experience from start to finish!

Sourcing dresses for my bridesmaids via Chanel was one of the very best decisions I made when planning our wedding. First of all the garments (and the matching ties and pocket squares for our groomsmen) are gorgeous. I’m sure I’ll be buying myself a multi-way in the future when I have a formal event to attend! The material and colour were beautiful — it was really helpful to start off with samples as I was able to pick copper rose glitz early on, and I even brought the fabric along with me to illustrate our colour scheme in planning meetings with our stylist and florist. Logistically the experience was perfect as well — Chanel was always helpful, communicative and super timely at every stage of the order. My three bridesmaids all live in different countries and one was 7 months pregnant on our wedding day, but there was no stress or faff as the dresses fit all the bridesmaids perfectly — and they got to choose the style they felt the most comfortable in. I wouldn’t hesitate to recommend La Closet de Chanel to anyone — thank you!

September 23, 2023
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Reply from Laclosetdechanel

Thank you so much lovely your words really mean the world xx

Rated 5 out of 5 stars

Beautiful, breathtaking bridesmaid dresses

One of the best decisions that we made in our wedding journey! From the moment of enquiry, Chanel was attentive, kind and really cared about our experience. She supported and guided me as the bride to find the best shade to suit our wedding, and throughout the process, she remained on hand to support. When it came to measurements and sending the dresses and men’s accessories to us, Chanel was fantastic and the garments absolutely matched that! Beautiful material, flattering, versatile and excellent quality - our dresses were perfect. If I could give 13 stars, I would! Thank you, Chanel. 🧡 Love Mr & Mrs Cowling.

September 16, 2023
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Reply from Laclosetdechanel

Thank you so much for your lovely review xx

Rated 5 out of 5 stars

The perfect bridesmaids dresses

Choosing my bridesmaids dresses was one of the more difficult parts of the wedding planning process for me. I had 6 bridesmaids and they were all different shapes and sizes so I wanted to pick something that would be comfortable for all of them.
As soon as I found the multi-way dresses I knew these were the perfect option as they could be the same in some ways but different in other ways to complement each person.
I contacted Chánel just less than a year before my wedding and she was just able to squeeze me in to her busy schedule. So make sure you get booked in well in advance!
Chánel responded to my request quickly and was really helpful in providing information about the dresses.
I ordered some swatches which really helped to see the colours next to each other as I knew I wanted a couple of different colours rather than them all being the same. I ended up choosing burgundy, burnt orange and khaki glitz so I had 2 bridesmaids in each colour.
Ordering the dresses was super easy, it’s all done online and just requires the bridesmaids to get accurate measurements but instructions on how best to do this are provided.
One of my girls was pregnant at the time of doing the measurements but would have had the baby by the time of the wedding. And another girl was worried about her chest being supported in the dress. I mentioned these concerns to Chánel and she was so reassuring and explained how best to deal with this.
The dresses arrived as expected, well in advance of the wedding and in perfect condition.
There’s loads of information on La Closet De Chánel’s website and social media pages to find out how best to take care of the dresses and ideas on how to style them.
My bridesmaids looked absolutely amazing in their dresses and they all said they felt great and were really happy with them.
The whole process from initial enquiry to using the dresses on the day was fantastic and I would definitely recommend La Closet De Chánel.

October 14, 2023
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Reply from Laclosetdechanel

Thank you so much for your kind review xxx

Rated 5 out of 5 stars

Brilliant dresses, excellent experience

Thank you for supplying these wonderful dresses for my girls on our Wedding Day. Communication was faultless from first enquiry to delivery. The bridesmaids all loved them and wore them styled individually to their comfort. The how to style videos were incredibly helpful. The material was super light and flowed beautifully and they received so many compliments.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Impeccable service, beautiful dresses, the perfect wedding supplier

I couldn’t have asked for a more perfect supplier for our bridesmaid dresses. From the very start, the service we received was second to none. I chose these dresses because I wanted all of my bridesmaids to feel comfortable on the day and they certainly did that. We received so many compliments and the colour was just divine. Thanks again for your incredible service.

August 12, 2023
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Reply from Laclosetdechanel

Thank you so much xx

Rated 5 out of 5 stars

I cannot fault the experience we had…

I cannot fault the experience we had with Chanel. We got married on 29th August and ordered our bridesmaids dresses from Chanel. From start to finish she was always at the end of an email with help and advice. Our bridesmaids loved their dresses and the way they could all wear a style that made them feel beautiful and comfortable and we got compliments on them all day. 100% would recommend. I'll be ordering more soon as I'd love some for myself for my honeymoon, they're so versatile and flattering and I have every confidence in Chanel that they'll be perfect once again!

August 29, 2023
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Reply from Laclosetdechanel

Thank you so much for your kind words xxx

Rated 5 out of 5 stars

Amazing… faultless

Amazing!
I contacted this company very last minute because I had been let down by another company and needed a dress for an upcoming wedding and with a very strict dress code.
They pulled out all the stops, replying late in the evening at the weekend to help me. Within a couple of days they had sent the dress.
The quality, finish, design is faultless… and the customer service up there with the best.
I would 100% recommend and return as a customer.

September 16, 2023
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Reply from Laclosetdechanel

Thank you so much for your lovely review x

Rated 5 out of 5 stars

The perfect bridesmaid dresses

Just wanted to say a huge thank you for my bridesmaid dresses. We got married on Friday 22nd Sept 🥰 They were absolutely perfect. The colour was just beautiful. The girls had so many compliments! 🥰
From receiving the samples to receiving the dresses, the process was seamless and so easy.
I cannot recommend the dresses enough!
X

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Easy to ask questions via email, looked at a few shades to match my colour scheme, ordered with a deposit and then kept in touch regarding how to size for the dresses. The dresses are beautiful, the material was fab and stretchy. It was ideal for our wedding abroad - everyone felt that the dresses were not too heavy and they could breathe! that was perfect. Thanks so much

August 11, 2023
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Reply from Laclosetdechanel

Thank you for your lovely review x

Rated 5 out of 5 stars

Gorgeous dresses & customer service

Gorgeous dresses that are amazing quality. My bridesmaids looked stunning and each felt comfortable in the dresses which was important to me. There were so many compliments on the dresses on the day. Chánel was very responsive and could not have been more helpful throughout the ordering process, allowing us to add on groomsmen ties and pocket squares at a later date that were delivered with the dresses so everything matched. Would recommend to anyone!

August 5, 2023
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Reply from Laclosetdechanel

Thank you so much Nicky for your lovely review xx

Rated 5 out of 5 stars

Amazing & gorgeous quality products & excellent service!

Chánel was amazing throughout the whole process. Communication was excellent and she was so helpful. Our dark sage bridesmaids dresses were so beautiful & exceptional quality. There were so many compliments on the different styles, colour & overall look of the dresses. The colour was perfect & exactly what we imagined. We also ordered ties & pocket squares to match our bridesmaids dresses and they were gorgeous & everything fitted together so well. Couldn’t have been happier with both the products and the service received. I couldn’t recommend this company and Chánel as a person more highly !!

July 7, 2023
Unprompted review

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