Lanewoodsjewelry Reviews 93

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and craftsmanship of the jewelry, often describing it as beautiful, stunning, and exceeding expectations. Many people appreciate the brilliance and clarity of the stones, noting that the pieces are well-made and solid. Reviewers frequently receive compliments on their purchases and are happy with the overall appearance of the items. However, some customers experienced issues with product durability, reporting that stones fell out of their rings within a few months or that the metal changed color. A few people also mentioned receiving a different stone size than ordered or finding the product dirty upon arrival.

What people talk about most

Product

People report positive experiences with product. Many customers express delight with their purchases, noting... See more

Quality

Consumers find quality to be positive. Many reviewers praise the amazing quality, craftsmanship, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my first order with Lane Woods Jewelry and I loved my piece. The style and sparkle is definitely noticeable and the price was just right. The website was easy to order and user friendly. Th... See more

Rated 5 out of 5 stars

Gorgeous! I purchased a 2-carat, 2-ct, Square Princess Cut Staircase Promise Engagement Wedding Moissanite Ring in White Gold. I was a little skeptical about the beauty of the moissanite diamond. Howe... See more

Rated 5 out of 5 stars

I purchased a 2ct pear cut ring and not long after one of the prongs broke off. I contacted the company and they were quick to make it right, covered with warranty, I sent the ring back and received a... See more

Rated 5 out of 5 stars

This brand has been one of the greatest to work with out of my last nearly 10 years on Instagram. The photos DO NOT lie, what you see is what you get. They are extremely attentive and professional.... See more


Company details

  1. Jewelry Store

Written by the company

Founded in 2016, Lane Woods Jewelry set out with a passion for exceptional craftsmanship and a mission to make high-quality jewelry accessible to all. We’ve redefined fine jewelry by blending unparalleled artistry with a commitment to sustainability. Using lab-grown moissanite and recycled metals, we craft ethically sourced pieces that celebrate individuality, emotion, and timeless elegance. At Lane Woods, we prioritize convenience and a stress-free shopping experience. We are always available to you with expert support via live chat and email. Our jewelry experts do not take commissions, ensuring that every recommendation is focused on finding you the perfect piece of jewelry. Our fine jewelry selection is unparalleled – we have hundreds of options for you to choose from. Each engagement ring and fine jewelry piece is made by skilled artisans to ensure quality and beauty. We also offer a 30-day return and exchange policy and a best price guarantee, so you can shop with confidence knowing you are getting the best value. Lane Woods jewelry is our pursuit and persistence of beauty, and we hope that they will accompany you through every important moment.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

93 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Beautiful jewlery

I received my first order with Lane Woods Jewelry and I loved my piece. The style and sparkle is definitely noticeable and the price was just right. The website was easy to order and user friendly. The only three things I would complain about is that on the website it doesn't have a phone number to talk to someone directy and only via email which is a hassle if you want a quick reply. Once used, the reply sometimes took more than 24 hours for a reply and then the reply did not always answer all the questions asked and I had to reply with the same questions twice. I also noticed that although I bought the piece online and gave my email, I did not receive a receipt of the purchase with the details so I had to contact and wait via email. The order also took longer than I expected but when I received it, it was better than I expected. I recommend the company have live agents to answer any questions and also to add more details on their website like where these pieces are made and where they ship from. For mine, I found out they were made and sent from China. I didn't receive any guarantees with the piece as far as workmanship or quality and materials so that tells me that it may or may not be the material listed in the website (white gold/silver/moissanite). Their return policy is a bummer because you will never get back the complete amount unless you cancel within 24 hours. This is unfair if you wait for the piece and for what ever reason it was not what you expected or there is something defective. Keep this in mind before ordering and a risk you will have to take. Otherwise the piece is nice and satisfied with my order.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

The wait time was a bit longer than expected but it was a great ring. Quality was amazing. The ring was way bigger than anticipated! Overall it was a great experience!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

I’ve purchased two pieces of jewelry from Lakewood’s and I have nothing but good things to say. The website is user friendly, the prices are perfect, the jewelry is beautiful and the communication has been great. I have received emails with the process my jewelry is in and has given me peace of mind that my purchase is being taken care of. The shipping is reasonable. I’ve had many compliments from my purchases and have recommended Lanewoods Jewelers more than once to family and friends.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Ring arrived on time and quick! Ring fit very good and prices were not bad at all compared to other places!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

I recently purchased a ring from Lane Woods Jewellery, and it completely exceeded my expectations.

The craftsmanship is flawless, it sparkles beautifully, and it’s become my go-to piece. Every time I wear it, I get so many compliments. Absolutely stunning! Thank you so much :)

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a 2ct pear cut ring and not…

I purchased a 2ct pear cut ring and not long after one of the prongs broke off. I contacted the company and they were quick to make it right, covered with warranty, I sent the ring back and received a replacement. They made the exchang so quick and easy. Great customer service.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Gorgeous! I purchased a 2-carat, 2-ct, Square Princess Cut Staircase Promise Engagement Wedding Moissanite Ring in White Gold. I was a little skeptical about the beauty of the moissanite diamond. However, when it arrived, I was astonished by its beauty, which surpasses any diamond I own in terms of brilliance and clarity. The ring is solid, well-made, and clearly crafted by skilled craftsmen. It's so beautiful that it almost dwarfs my wedding band. I'm very happy!

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

STONE FELL OUT & GOLD RING TURNED SILVER

My ring took almost 2 months to arrive, they also messed up the engraving that I spent extra on. To add on top, My diamond fell out within three months of me having the ring. not only that the ring was gold and it was turning silver. They will not replace it or give me some type of refund. My wedding is April 2026.
DO NOT BUY FROM THEM!!! Their support team is bullshit:))

January 21, 2026
Unprompted review
Lanewoodsjewelry logo

Reply from Lanewoodsjewelry

Hi Hailey,
We are truly sorry for the frustration and disappointment this ring has brought you—especially with your April 2026 wedding fast approaching. We want to clarify the details of your order and our service to address your concerns transparently.
Engraving & Shipping Delay: We take full responsibility for the initial mistake of missing the letter “i” in your “i love you” engraving. We immediately notified you of this error and waited for your confirmation before shipping the ring—and it was only after you agreed to proceed that we dispatched it, which led to the delivery timeline you mentioned. We apologize again for the oversight that started this issue.
Metal Discoloration & Wear: You purchased this ring on July 22, 2025—after half a year of daily wear, slight discoloration or wear is a normal result of regular use, even for gold-plated or solid gold jewelry (depending on your ring’s material). This is not a sign of defective craftsmanship.
Warranty & Lost Stone Solution: As clearly stated on our website, all our jewelry comes with a 1-year free warranty covering craftsmanship issues and setting labor. For your lost stone, we offered to reset a new stone for free (no labor/setting fees)—the only request was covering the cost of the replacement stone itself, since the original stone was lost and couldn’t be reused. This is a reasonable material cost we can’t absorb on our end.
Your wedding is a milestone we know matters deeply, and we still want to make this right for you. Please reach out to our support team at support@lanewoodsjewelry.com—we’ll prioritize your case and work with you to find a practical solution before your big day.
Sincerely,
The Lane Woods Jewelry Team

Rated 1 out of 5 stars

They got the setting right, but inserted the wrong stone. I had to give it anyway because it would have been too late to send to send back and reorder.

Right setting, wrong stone. Ruined my engagement ceremony. Then they offered me $10.00 off my next order to make it right!

January 11, 2026
Unprompted review
Lanewoodsjewelry logo

Reply from Lanewoodsjewelry

Hi Anton,
We are truly heartbroken to hear about your experience—there’s no excuse for the mix-up with your stone color, especially on such a meaningful occasion as your engagement ceremony. We cannot begin to apologize enough for the disappointment and frustration this has caused you.
We want to clarify the solutions we offered in our chat and email correspondence, as it seems there was a misunderstanding:
Free Full Replacement: We explicitly stated that we would send you the correct stone color at zero cost to you—even if you had already worn the ring for some time. We would cover all shipping fees for returning the current ring and sending the new one right away.
**$10 Compensation Alternative**: If you preferred to keep the current ring (since it already held sentimental value from your ceremony), we offered a $10 refund as a gesture of apology—not a discount on a future order.
We kindly ask you to revisit our chat history and the email we sent, where both options are clearly outlined. Our priority has always been to make this right for you, and we are still ready to honor the full replacement at no charge, or process the $10 refund immediately if you’d rather keep the ring.
Please reach out to our support team at support@lanewoodsjewelry.com at your earliest convenience. We’re committed to resolving this to your satisfaction.
Sincerely,
The Lane Woods Jewelry Team

Rated 5 out of 5 stars

I have been a fan of Laneswood…

I have been a fan of Laneswood jewellery for many years now and really love their designs. Their jewellery is amazing quality and I would thoroughly recommend them.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

This brand has been one of the greatest…

This brand has been one of the greatest to work with out of my last nearly 10 years on Instagram. The photos DO NOT lie, what you see is what you get. They are extremely attentive and professional.
I have their Princess Cut Promise Engagement Wedding Moissanite Bridal Sets Ring.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth transaction

Smooth transaction, beautiful craftsmanship, and great attention to detail. Very happy with my purchase from Landwoods Jewelry.

September 19, 2025
Unprompted review

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