I received my first order with Lane Woods Jewelry and I loved my piece. The style and sparkle is definitely noticeable and the price was just right. The website was easy to order and user friendly. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gorgeous! I purchased a 2-carat, 2-ct, Square Princess Cut Staircase Promise Engagement Wedding Moissanite Ring in White Gold. I was a little skeptical about the beauty of the moissanite diamond. Howe... See more
I purchased a 2ct pear cut ring and not long after one of the prongs broke off. I contacted the company and they were quick to make it right, covered with warranty, I sent the ring back and received a... See more
This brand has been one of the greatest to work with out of my last nearly 10 years on Instagram. The photos DO NOT lie, what you see is what you get. They are extremely attentive and professional.... See more
Company details
Written by the company
Founded in 2016, Lane Woods Jewelry set out with a passion for exceptional craftsmanship and a mission to make high-quality jewelry accessible to all. We’ve redefined fine jewelry by blending unparalleled artistry with a commitment to sustainability. Using lab-grown moissanite and recycled metals, we craft ethically sourced pieces that celebrate individuality, emotion, and timeless elegance. At Lane Woods, we prioritize convenience and a stress-free shopping experience. We are always available to you with expert support via live chat and email. Our jewelry experts do not take commissions, ensuring that every recommendation is focused on finding you the perfect piece of jewelry. Our fine jewelry selection is unparalleled – we have hundreds of options for you to choose from. Each engagement ring and fine jewelry piece is made by skilled artisans to ensure quality and beauty. We also offer a 30-day return and exchange policy and a best price guarantee, so you can shop with confidence knowing you are getting the best value. Lane Woods jewelry is our pursuit and persistence of beauty, and we hope that they will accompany you through every important moment.
Contact info
19H Maxgrand Plaza, 3 Tai Yau Street, San Po Kong, KL, Hong Kong, Hong Kong, China
- support@lanewoodsjewelry.com
- lanewoodsjewelry.com
4.3
Excellent
94 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Do not buy from this company !!!
Do not buy from this company !!!! I purchased a ring then not even a day later I asked for a refund because i had a change of mind. They emailed me saying that they would give me a refund. But I still have not got my refund. And now they will not answer my emails. Be very careful with this company. They do not care about their customers !!!! 47900
July 17, 2024
Unprompted review
Reply from Lanewoodsjewelry
Hi Anthony,
Thank you for reaching out to us and for your interest in our jewelry products. We are sorry to hear that you have decided to cancel your order due to the perceived delay in the refund process.
Please understand that we strive to process customer emails and requests as quickly as possible, but it may take some time for us to address and resolve each inquiry. Additionally, once a refund is initiated, it can take a few business days for the bank to process and reflect the refund in your account.
We sincerely apologize for any inconvenience or dissatisfaction this may have caused you. We value your feedback and will continue to work on improving our processes to ensure a smoother and more efficient experience for our customers.
If you have any further questions or concerns, or if there is anything else we can assist you with, please don't hesitate to reach out to me directly. I am here to help and ensure that your experience with us is as positive as possible.
Thank you once again for your understanding and support. We hope to have the opportunity to serve you better in the future.
Best regards,
Scam and liars
Scam and liars
There was an extreme delay shipping my order, and when it arrived it looked cheap and not like on the site. They told me to return it for a refund, then KEPT MY MONEY AND STOPPED RESPONDING!!
February 16, 2024
Unprompted review
Reply from Lanewoodsjewelry
Hello! I apologize for giving you an unpleasant shopping experience and thank you very much for giving us the opportunity to make it up to you.
I replied to you when received your email about the refund. I refunded you on April 15th. Could you let me know if you got my email? If you still don't receive the refund, please reply me via email (support@lanewoodsjewelry.com) or reply to this message, I will reply promptly!
Thank you very much for your understanding.
Ignores emails, dull stone, ugly setting
UPDATE: After posting my review on this site, a customer service rep reached out and provided return instructions. They also gave me the option of a 5% discount which I accepted, and they did refund.
Original 1 star review: The pictures online did not provide a side view of the bezel oval ring. The ring is very ugly and has a high profile so it snags easily. The moissanite is more of a dull grey color rather than the bright white it shows in the pictures. Customer Service reached out after my poor review asking how they can improve the experience, but then has ignored my follow-up emails. What concerns me is that it is impossible to return an item because customer service ignores emails and fails to provide directions. They also have failed to follow through with their offers. They said they can provide an additional 15% discount but I have yet to see this happen because they continue to ignore my emails.
March 2, 2024
Unprompted review
Reply from Lanewoodsjewelry
I hope this message finds you well. We sincerely apologize for any inconvenience you have experienced and appreciate you bringing this matter to our attention. We understand the importance of timely communication and are committed to resolving this issue promptly.
To ensure that we address your concerns effectively, please provide us with your order number at your earliest convenience. You can reply to here or send the information to support@lanewoodsjewelry.com. There must have misunderstanding between us. Please contract us if you can see the reply.
Sorry for the unhappy shopping experience and hope you reply.
Excellent customer service!!
January 7, 2024
Reply from Lanewoodsjewelry
Hello! I apologize for giving you an unpleasant shopping experience and thank you very much for giving us the opportunity to make it up to you.
All of our products come with a one-year warranty, if you have a quality problem with your product, please tell me your order number, I think it must have misunderstanding between us. I will reply promptly!
Thank you very much for your understanding.
Poor poor quality
Purchased a ring from them in Jan 2023, received the ring and looked beautiful initially. A couple of weeks of wearing it, the gold polish started to wear off. I tried to contact the company several times through their online chat, but never had a single response. The ring is now fully silver, even though it was supposed to be gold plated and stone is coming loose. I won’t be buying from them again!
January 19, 2023
Unprompted review
Reply from Lanewoodsjewelry
Hello! I apologize for giving you an unpleasant shopping experience and thank you very much for giving us the opportunity to make it up to you.
All of our products come with a one-year warranty, if you have a quality problem with your product, please contact me via email (support@lanewoodsjewelry.com) or reply to this message, I will reply promptly!
Thank you very much for your understanding.
Perfect ring
I’ve been wearing this daily and it still looks as dazzling as day one. Surprisingly durable and always sparkling.
December 29, 2023
This is my third order from Lane Woods
This is my third order from Lane Woods. We have had excellent service and beautiful jewelry to enjoy!
January 3, 2024
no information and didn’t give me a…
no information and didn’t give me a tracking number
January 1, 2024
Reply from Lanewoodsjewelry
Hello! I checked your order and your order has been shipped. You will receive an order shipment notification. Also, I sent you an email with the tracking number.
I am very sorry for giving you an unpleasant shopping experience. If there are any further questions, please feel free to contact me.
Got my 1/2 carat moisanite solitaire…
Got my 1/2 carat moisanite solitaire today! It looks amazing. The shipping took longer than usual ( ordered 12/19). So I figured it might take awhile, but they gave me accurate shipping number and I could follow where it was!
January 4, 2024
Unprompted review
Absolutely gorgeous
Beautiful ring, true to size and my wife absolutely loves it. Keeps her original ring in the safe until special occasions arise. It'sore beautiful in person than in pictures online when ordering.
December 29, 2023
I ordered a ring about a 1month ago,
I ordered a ring about a month ago, and i have sent them 1-3 emails on when it will be SHIPPED. They have not emailed me back at all. I DO NOT RECOMMEND buying from here. All the other 1 star reviews about emailing them and them not answering are true. They also dont put the estimate date when it will arrive in the confirmation email. They say that customers are their top priority, i dont beileve that.
November 20, 2023
Unprompted review
Reply from Lanewoodsjewelry
I hope this message finds you well. We sincerely apologize for any inconvenience you have experienced and appreciate you bringing this matter to our attention. We understand the importance of timely communication and are committed to resolving this issue promptly.
To ensure that we address your concerns effectively, please provide us with your order number at your earliest convenience. You can reply to here or send the information to support@lanewoodsjewelry.com. Rest assured, we are dedicated to investigating the status of your order and providing you with the necessary information, including a tracking number.
We respond to every email from our customers and don't miss them, I think there was some kind of misunderstanding in the middle.
We understand the frustration that can arise from delays and lapses in communication, and we appreciate your patience as we work to resolve this matter. Our goal is to ensure your satisfaction, and we are taking immediate steps to enhance our communication processes to prevent such issues in the future.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Fantastic service and quick response
Fantastic service and quick response. Damaged ring & had no problems with the warranty.
December 22, 2023
Unprompted review
I have not received a tracking number…
I have not received a tracking number after weeks and my emails are not getting answered i am about to contact the bank
December 15, 2023
Unprompted review
Reply from Lanewoodsjewelry
We sincerely apologize for any inconvenience you've experienced regarding the tracking information for your order. Your satisfaction is our top priority, and we are committed to resolving this matter promptly.
To assist you further, could you please provide us with your order number? Unfortunately, I couldn't locate your order with the information available to me. Once you provide the order number, we will investigate the status of your shipment and promptly share the tracking details with you.
We understand the importance of staying informed about the progress of your order, and we appreciate your patience as we work to resolve this issue. If there's anything else you'd like to bring to our attention or if you have additional questions, please feel free to let us know.
Thank you for your understanding, and we look forward to swiftly resolving this matter for you.
BUYER BEWARE
I ordered a ring and still have not received any kind of confirmation email, tracking/order number, or the ring itself. But I was charged. I reached out to customer support asking for order information, and received a sketchy response asking for my payment information. THIS COMPANY IS A SCAM. I will be asking for a charge back thru my bank....
November 27, 2023
Unprompted review
Reply from Lanewoodsjewelry
Hello! I apologize for giving an unpleasant shopping experience.
This may have been a little mistake somewhere and I will actively work on this issue and give you a satisfactory solution.
This may be because I didn't check your order information based on your email and name.
Could you please tell me the exact name of the recipient? So that I am able to find your order.
I apologize for the inconvenience and I hope I can earn your forgiveness.
I look forward to your reply and hope to resolve the misunderstanding between us soon.
Lakewood’s Jewelry created such an…
Lakewood’s Jewelry created such an incredible and beautiful ring that I could give to my girlfriend. I made an error in ordering the wrong color and the costumer service department did a great job in helping me return the ring and get an identical one in the correct color. They were very helpful and he quality of the ring is amazing.
December 2, 2023
Unprompted review
Constant orders through this company
Constant orders through this company and always been happy with what we have received. They have been on time, nothing specific to ask them to improve as everything is just perfect how it is!
September 11, 2023
Unprompted review
Always on time
Their shipping estimates are very accurate and often deliver before the stated time, which is positive of course. Really like the quality and the attention to details too, great craftmanship all around! Thank you.
September 21, 2023
Unprompted review
The shipping was probably the fastest…
The shipping was probably the fastest I've ever received my products and this is probably the main reason why I will place my second order too, because if you order jewelry and especially rings online then from time to time you might miss the size so you need to return the ring for another one and it's good when the transit is on point.
September 21, 2023
Unprompted review
Very happy with our purchase
Very happy with our purchase! The necklace is lovely and the photos don't do justice how good it actually looks. People have already complimented me for my jewelry so money well spent for sure!
September 18, 2023
Unprompted review
They managed to arrange the delivery…
They managed to arrange the delivery right on our anniversary date and she liked the new ring a lot! Their customer service was a lot of help in selecting the right size and model. Anyways, I am very happy. Thanks
September 9, 2023
Unprompted review
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