Las Iguanas Reviews 336

Vicky was an amazing waitress!!! 10/10 for service xxx

Tyler is majestic lad that's a hard worker and excels in customer service, both Tyler's are very smiley and charismatic, especially on a rainy rainy day he brought some sunshine :).

I was served by Henry who was very welcoming and polite. He even served me on his break which I appreciated so much.

Las Iguanas Review

2 for 1 Cocktails? or 1 for 1

Whilst the overall performance of the restaurant was fair. The biggest disappointment was the 2 for 1 Cocktail offering.

I felt like having a draft pint of beer. However for more money, my wife persuaded me to try the 2 for £13 mocktails offer.

Both mocktails had to be the same, from a very limited selection. My wife chose the coconut and pineapple cooler. I could hardly taste the coconut. My wife had to remind me it was included.

What I received was a glass full of small ice cubes, with a shot of pineapple and coconut. After 3 sips from the straw, the drink was finished.

Getting nearly one drink and making it into two with loads of ice, makes for a very high mark up, but is not very refreshing for the customer.

The food was very good. However, was received in world record time. Seemed like about 3 minutes. I'm not sure how that was done.

Despite being the only ones there, when we arrived, service seemed a bit rushed. Service issues are usually down to low staffing levels. I think i saw one member of staff there the whole time.

The 2 for 1 meal offer is why I came and it was pretty genuine.
However, I'm not sure, I would return if there was not some sort of special offer.

Have visited Las Iguanas in Lakeside many times with friends. Was sad to see the menu had changed and they no longer offered the deal of 4 cocktails and two small sides. I know menus change but there wasn't anything like nearly matched it. The cocktails on offer for one of the deals were rubbish!!!
We ordered pink lemonade which tasted like sewage. The nachos have changed, onions on top and the cheese was not even melted and looked like burger cheese. We wont be returning which is sad as we always enjoyed our visits here

Me and my partner came to las iguanas for a meal out as a treat. Firstly the service is terrible, ordered our drinks and 20 mins later a server hadn’t arrived to take our food order.

Online website for ordering food kept erroring and when I did work added our food twice to our bill causing us to get up and go speak to someone. Would not recommend using the online website what’s so ever.

Waiter staff don’t seem to know how to prioritise tables and lots of tables are left with dirty plates and food over them.

Food was delicious tho was the one good experience from our trip. Reason I am only giving two stars.

This was a trip to the cribbs causeway branch

Unreal experience from Tyler such a good lad. Would recommend him to anyone

Think this location has forgotten about the brand , nothing Latin about it , abba and dance music playing very loud. Service very poor non existent , orders forgotten , staff sitting down with groups of friends after their shift but then trying to work - if you’ve finished work change your clothing or go somewhere else. Food okish nothing to write home about , and expensive!, location is probably better suited to making the most of the 2 for 1 glasses of juice that’s served on their happy hours.

Awful experience at the Stratford Westfield. Rude staff, walked out after 25 minutes of being ignored in a quite restaurant while our server stood at the front drinking his drink and talking to his colleagues.

Cocktail Making & Meal at Las Iguanas Liverpool for a Hen Party of 15

Our day began with what was supposed to be a fun, interactive cocktail-making session and a meal. While we did receive the advertised margarita on arrival, that was sadly where the positives ended.

To our dismay, the cocktail-making session was set up to take place at a table awkwardly positioned in the middle of the restaurant, directly in front of other diners who were trying to enjoy their meals. Not only was this incredibly uncomfortable, but it also completely killed the atmosphere. I raised my concerns there and then, as this setup was not only inappropriate but also entirely different to the bar-based setting that is typically expected (and shown in promotional images).

It was only after I insisted that they reluctantly moved us to the bar area, which is where this kind of activity should have been arranged in the first place not in the middle of the floor?

Even after that was resolved, the session itself was rushed and underwhelming. We made just one cocktail each when we paid for the event of 2 cocktails each, all of the exact same recipe, with no variation, no flair, and no real engagement.

There was nothing fun or memorable about it – we were in and out so quickly it felt like a box-ticking exercise rather than a real experience. This didn’t come close to the standard advertised.

We felt rushed from start to finish. There was no time to relax, enjoy the process, or even engage properly with the host. What was advertised as an engaging and hands-on experience felt more like a conveyor belt – in and out as quickly as possible. It was generic, impersonal, and frankly, very poor value for money. So if we base the cocktails at £9 each then we lost £135 that was already pre paid!!

THEIR RESPONSE WAS AS FOLLOWS, 2 COCKTAILS WERE NOT MADE SO IT WAS NOT FOLLOWED AND WHERE ELSE WOULD YOU EXPECT COCKTAIL MAKING TO TAKE PLACE, AT THE BAR!! AND IF THIS IS NOT THE CASE DONT USE PROMOTIONAL IMAGES OF IT HAPPENING AT THE BAR!

Las Iguanas stated that even though they don’t specify that the class will take place at the bar, our team did move the group over once they were made aware of the upset, and we’re sorry this wasn’t the case from the start.

As with all of our cocktail classes and states, each guest had the opportunity to make two of the same cocktails from our set menu, which was followed in this instance. Will be unable to offer any compensation and will not change their stance on the matter.

We visited Las Iguanas at Cribbs Causeway near Bristol yesterday. We have been there before as we enjoy their menu. Our server was Dominika, a bright and bubbly International Law student, who was a joy to talk with. We did not have a reservation, but even on a busy Saturday evening, the restaurant was able accommodated us. Service was prompt and this time we tried dishes we had not eaten before. As with previous visits, we were not disappointed. We will visit again and thanks to Dominika.

Visited Las Iguanas Middlebrook. We had great food. Really hot and not waiting too long for service. Josie made us feel very welcome but not over crowded. Would definitely return

After ordering food at leamington spa restaurant we realized we were in possession a discount voucher . No problem you would imagine for staff to adjust bill with a refund .
Unfortunately staff were not interested in the slightest in doing the right thing . Consequently we had what could only be described as a very average meal at best and left with a very bad sense of being treated poorly.
Will never visit any las iguanas restaurant again in the future and if this discourages one customer from visiting I would consider this review worthwhile .
Terrible customer service

This was Brighton Jubilee St. Took ages to get served . Not much in the way of veggie options so went for a plant based burger, probable the most tasteless burger I have ever eaten and very expensive

Prices have gone up significantly, service has gone down to the point where it's woeful. This place is a shadow of what it was previously. Waitress totally disinterested and brought the wrong thing. Host was more interested in dancing/flirting with bar staff. Food much more basic than it used to be. Won't be back.

Last minute booking due to Plush Cafe in York letting us down, Las Iguanas York made the night perfect. They accommodated a party of 15 for mu Nieces hen party, Absolutely brilliant thank you so much

Wembley Stadium visit and food was lovely, was delicious and loved the fajitas . Staff attentive polite and friendly

The food is nice but...Torquay restaurant this evening...50 minutes wait for our drinks, main course came just before our drinks and starters arrived 10 minutes after the mains! We had pre-booked a table. People who arrived later were getting served before us. Unacceptable...Las Iguanas, if you don't have enough staff, limit your bookings and/or say you're full to any punters who just turn up!

A multi-generation family group of seven, we booked a table for 1pm at the Torquay Las Iguanas. It wasn’t very busy when we placed our orders for a mixture of small and larger plates according to personal preferences, making it clear that we wanted everything to arrive together. Having much to talk about and enjoying our drinks we didn’t notice for some time that just three small plates had arrived and nobody else had any food.
When a server finally asked if there was anything else we wanted I said ‘Yes please, the food we ordered twenty minutes ago.’
It took another fifteen minutes to arrive and only now included the additional fries some had ordered to go with their small plates!
Absolutely clueless people here, untrained and unprofessional, couldn’t care less about providing a service for their customers.
As I said, not busy in the restaurant but busy in the kitchen making up orders for take out delivery services. A very poor and disappointing experience.